Administrative Assistant Customer Service
Resume:
Alison Goss
Cherokee, AL *****
**********@*****.***
Work Experience
Office Administrative Assistant
Cherokee Water and Gas-Cherokee, AL
January 2016 to November 2018
• Created and edited professional documents such as memos, reports, presentations using Microsoft Office Suite
• Handled incoming calls and emails with professionalism and provided timely responses or directed to appropriate personnel
• Maintained confidential files and records in accordance with company policies
• Assisted in the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Ordered office supplies ensuring adequate stock levels while optimizing costs through vendor negotiations
• Coordinated office events and meetings, including logistics, catering, and materials preparation
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
Retail Sales Associate
Sally's Beauty Supply-Muscle Shoals, AL
July 2002 to February 2005
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
• Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%
• Assisted in the training of new sales associates, providing guidance on company policies and best practices
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Utilized upselling techniques to maximize average transaction value by XX%
• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
• Implemented strategies to attract new customers, resulting in an increase of foot traffic by XX%
• Collaborated with visual merchandising team to create eye-catching displays that drove sales
• Developed strong understanding of products' features, enabling effective communication with customers
• Achieved consistently high conversion rates through persuasive selling techniques
• Proactively approached customers on the shop floor, offering assistance and personalized recommendations
• Maintained cleanliness and organization of assigned areas within the store
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Processed returns/exchanges efficiently according to company policies
• Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
• Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
• Collaborated with team members to achieve daily sales targets, fostering a positive work environment
• Assisted in inventory management, including receiving and restocking merchandise
• Maintained knowledge of current promotions, discounts, and special offers
• Demonstrated exceptional problem-solving skills when handling difficult customers or situations
• Consistently met or exceeded individual sales goals on a monthly basis
• Cultivated strong relationships with key clients, resulting in repeat business opportunities
• Mentored new hires to ensure smooth integration into the sales team
• Demonstrated flexibility by adapting quickly to changes in store procedures or priorities Cashier
Piggly Wiggly-Cherokee, AL
July 2000 to May 2002
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
• Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
• Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
• Mentored new cashiers by providing guidance on proper cash handling procedures and exceptional customer service standards
• Cultivated positive relationships with vendors by effectively communicating any inventory discrepancies or delivery issues
• Praised by supervisors for consistently accurate cash handling abilities
• Suggested improvements for streamlining refund processes resulting in reduced processing time by XX%
• Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
• Frequently commended by customers for friendly demeanor and helpful attitude towards resolving their concerns
Education
Some College in Basics
Northwest-Shoals Community College - Muscle Shoals, AL August 2002 to March 2004
Skills
• Microsoft Word
• Upselling
• Merchandising
• Typing
• Payroll
• Billing
• Time management
• Employee Orientation
• English
• Purchasing
• Customer service
• Office experience
• Data entry
• Inventory Control
• QuickBooks
• Computer skills
• Bookkeeping
• Retail Sales
• Pricing
• Administrative Experience
• Phone etiquette
• Microsoft Outlook
• Microsoft Excel
• Microsoft Office
• Order Picker
• Organizational skills
• RF Scanner
Certifications and Licenses
Driver's License
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