Customer Service Administrative Assistant
Resume:
Seaford, DE *****
*********@*****.***
EDUCATION AND
TRAINING
Certification
Medical Administrative Assistant
Cert.
Delaware Technical And
Community College - Owens,
Georgetown, DE
May 2022
High School Diploma
Seaford Senior High School, Seaford,
DE
May 2005
Associate of Applied Science
Human Services
Delaware Technical And
Community College - Owens,
Georgetown, DE
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Im Adept at working effectively unsupervised and quickly mastering new skills, also devoted to giving every customer a positive and memorable experience. SKILLS
EXPERIENCE
OFFICE AIDE
Pettyjohn Trucking LLC Georgetown, DE June 2022 - January 2024 REVENUE EXAMINER
State of Maryland Annapolis, MD January 2017 - February 2022 SHAWNTAE RICHARDS
• Administrative Support
• Data Entry
• Customer Service
• Issue Resolution
• Dedicated Team Player
• Strong Interpersonal Skills
• Self-Starter
• Medical Terminology
• File Organization
• Valid Driver's License
• Time Management
• Scheduling Appointments
• Payment Processing
• Assisted dispatchers in answering phone calls, emails and other inquiries.
• Performed administrative duties such as photocopying, faxing documents and ordering supplies.
• Provided customer service support to clients seeking assistance with transportation services.
• Prepared reports on customer accounts, including payment histories, account balances, and other relevant information.
• Maintained knowledge of current state and federal tax laws.
• Analyzed financial data from a variety of sources to assess customer eligibility for refunds or credits.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
SR
CUSTOMER SERVICE REPRESENTATIVE
Royal Farms Berlin, MD July 2016 - January 2017 REFERENCES
References available upon request.
• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Greeted customers in a friendly and professional manner.
• Maintained cleanliness of the deli area and equipment.
• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
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