Systems Administrator Project Management

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Katherine Glen Jones

Zachary, LA *****

*********.*.*****@*******.*** ǀ 972-***-**** ǀ linkedin.com/in/katherinejonessuccessfactors AGILE PROJECT MANAGEMENT PROFESSIONAL

SuccessFactors HCM Consultant Lead ǀ Employee Engagement Specialist HR Consultant with experience developing and maintaining HRIS processes and procedures in SAP SuccessFactors HCM Employee Central, Succession and Development; Performance and Goals; Compensation; and Learning Management software application supporting development and testing functions. Excels at creating new enterprise structures according to business requirements, maintaining new personnel structures from an administrative and organizational perspective, configuring personnel administration and payroll accounts for applicants, and managing the master and time data. Advanced experience working in a project environment and supporting clients in implementing their business process configuration. Supported projects in all phases at various locations: concept and design, prototyping, testing, and the implementation and subsequent roll. Qualified to handle tasks of improving operational metrics, performance measurement, and business case development. Additional areas of expertise and skills include the following:

• Adobe Acrobat and Reader, Windows applications, Microsoft PowerPoint, Excel, and Word, Web design, Dream Weaver, C++ Software, Java Software, Unix System, Database Programming, XML

• Research methods and oral presentations

• Interpersonal skills and excellent communication with clients.

• Leadership

• Communication

• Project Management

• Problem-solving

• Developing Client Relationship Management

• Strategic Thinking

• Team Building

• Analytical Skills

• Conflict Resolution

• Adaptability

• Achieve goals with professional and staff members of diverse backgrounds.

• Complete SAP Transactions for SAP MM, SAP APO, SAP SCM

• Report Designing

• SAP/S4 Hana configuration

PROFESSIONAL EXPERIENCE

IBM ǀ Remote November 2021-Feb 2025

SuccessFactors Talent Consultant

• Project Team Lead

• Partnered with stakeholders and vendors to solve system problems to meet their needs.

• Coordinated and Supported 1000 + End Users by using and implementing the ServiceNow process

• Configured/Maintained/Implemented/Administrator (LMS, PMGM, Recruiting, Succession, Compensation, Onboarding SuccessFactors).

• Implemented/Coordinated Quarterly Releases.

• Developed Client Relationship

• Managed workflow through a help desk ticket/tracking system.

• Designed LMS reports for Business use.

Scheduled Reports created course items/content and maintained /scheduled user connectors in the Learning Management System.

Lubrizol ǀ Remote October 2024-Decrmber 2024

SuccessFactors Analyst

• System Administration & Support: Manage and optimize SAP SuccessFactors Recruiting and Onboarding 1.0 modules, ensuring smooth operation and user support.

• Process Improvement: Collaborate with HR teams to analyze, enhance, and streamline talent acquisition 2

workflows and onboarding processes.

• Reporting & Analytics: Develop and maintain dashboards and reports using SuccessFactors Stories, providing insights into recruiting metrics and HR data trends.

• Configuration & Implementation: Gather requirements, configure system settings, and conduct testing in test environments before deploying updates.

• Stakeholder Collaboration: Partner with recruiters, hiring managers, and HRIS teams to troubleshoot system issues, enhance usability, and improve adoption.

• New Feature Presentations: Lead presentations on SuccessFactors’ latest features, advising on system enhancements and best practices.

• Integration & Troubleshooting: Address integration issues with SuccessFactors LMS and Microsoft Teams tools, ensuring seamless system functionality.

• User Training & Documentation: Provide training sessions and develop user guides to enhance HR team proficiency in SuccessFactors modules.

Le Chateau Leck Consulting ǀ Dallas, TX.

Business Consultant-CEO

• Designed, implemented, and deployed websites2

• Developed and implemented solutions for highly complex problems.

• Worked on the formulation of long-term strategic priorities. January 2018-January 2022

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• Developed business performance improvement strategies to generate new service ideas for clients.

• Developed and implemented business plans for new small businesses.

• Supported implementation and performed the ongoing support of the SAP SuccessFactors Talent Management - Succession, Performance and Goals, Compensation and Learning Management Systems.

• Manage Project Budget

IBM(Contract) ǀ Dallas, TX June 2021- November 2021 SuccessFactors Talent Consultant

• Project Team Lead.

• Partnered with stakeholders and vendors to solve system problems to meet their needs.

• Coordinated and Supported 1000 + End Users by using and implementing the ServiceNow process

• Configured/Maintained/Implemented (LMS, PMGM, Succession, Recruiting SuccessFactors).

• Implemented/Coordinated Quarterly Releases.

• Designed LMS reports for Business use.

Scheduled Reports created course items/content and maintained /scheduled user connectors in the Learning Management System.

IBM(Contract) ǀ Dallas, TX (Pandemic caused the project to end) January 2020-March 2020 SuccessFactors HCM Talent Management Consultant

• Supported implementation and performed the ongoing support of the SAP SuccessFactors Talent Management - Succession.

• Used business knowledge and expertise to effectively integrate packaged technology into the Client's business environment to achieve the Client’s expected business results.

• Support included planning, fit analysis, configuration, testing, rollout, and post-implementation.

• Configured Business Rules, Data modeling, and business configuration.

• SAP/S4 Hana configuration

Accenture ǀ Dallas, TX August 2018-October 2019

SuccessFactors HCM Talent Management Consultant

• Supported implementation and performed the ongoing support of the SAP SuccessFactors Talent Management - K Performance and Goals, Succession, Learning Management, Analytics, Reporting, and Recruiting Management.

• Used business knowledge and expertise to effectively integrate packaged technology into the Client's business environment to achieve the client’s expected business results.

• Support included planning, fit analysis, configuration, testing, rollout, and post-implementation.

• Configured Business Rules, Data modeling, and business configuration. Lennox (Contract) ǀ Richardson, TX July 2018 – December 2018 SuccessFactors HCM Consultant Lead

• Supported implementation and performed the ongoing support of the SAP SuccessFactors Talent Management - covering Performance and Goals and Learning Management, Analytics, Reporting, and Succession.

• Integrated packaged technology into the Client's business environment to achieve the Client’s expected business results.

• Support included planning, fit analysis, configuration, testing, rollout, and post-implementation.

• Partnered with stakeholders and vendors to solve system problems to meet their needs.

• Implemented/Coordinated Quarterly Releases.

• SAP/S4 Hana configuration

• Designed LMS reports for Business use.

IBM ǀ Baton Rouge, LA February 2014 –March 2018

SuccessFactors Talent Consultant

• Supported implementation and performed the ongoing support of the SAP SuccessFactors Talent Management - covering Performance and Goals and Learning Management, Analytics, Reporting, Compensation, and Succession.

• Integrated packaged technology into the Client's business environment to achieve the client’s expected business results.

• Support included planning, fit analysis, configuration, testing, rollout, and post-implementation.

• Partnered with stakeholders and vendors to solve system problems to ensure their needs were met.

• Implemented/Coordinated Quarterly Releases.

• Designed LMS reports for Business Used.

• SAP/S4 Hana configuration

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The following below are projects during this time at IBM: SuccessFactors Succession /Talent Management Consultant (External IBM Client Project) February 2017- Mar 2018

• Functional and Technical Project Team Lead.

• Partnered with stakeholders and vendors to solve system problems to ensure their needs were met.

• Coordinated and Supported 1000 + End Users by using and implementing the ServiceNow process

• Configured/Maintained/Implemented (LMS SuccessFactors).

• Implemented/Coordinated Quarterly Releases.

• Designed LMS reports for Business Used.

• Scheduled Reports created course items/content, maintained /scheduled user connectors in Learning Management System.

SuccessFactors Succession /Talent Management Consultant (External IBM Client Project) November 2016 - February 2017

• Served as Functional Project Team Lead in developing an implementation plan.

• Coordinated and Supported 1000+ End Users.

• Configured/Implemented System (PM&G SuccessFactors)

• Partnered with key stakeholders to ensure all current processes are intact with SF in places like inbound/outbound interfaces to third parties.

• Managed the SuccessFactors system administration for the company's employee performance.

• Maintained configuration of the SuccessFactors system to support business processes in partnership with HR business contacts and other system administrators.

• SAP/S4 Hana configuration

• Maintained all system data elements, including enterprise-wide and divisional administrative security roles.

• Participated as a Subject Matter Expert in various internal user groups.

• Worked with 3rd party providers to remain current on quarterly release system specifications, managing system changes, and communicating updates to impacted stakeholders.

• Worked with internal partners to perform quality assurance checks on system configuration, test workflow for proper functionality, troubleshoot, and resolve problems.

• Performed analysis for system improvements.

SuccessFactors Succession /Talent Management Consultant

(External IBM Client Project)

August 2015 - October 2016

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• Configured/Implemented System (PM&G, Recruiting, EC, Analytics, and Succession SuccessFactors)

• Troubleshootot and tested PMG forms and translations.

• Gathered Requirements from the Client to develop an implementation plan. Created offer letter templates and configured job requisition templates/permission for the recruiting management module.

• Managed cascaded picklist for employee central module. OTC Team Member (External IBM Client Project) November 2014 – February 2015

• Designed scripts using cases provided by the Business.

• Dry Run scripts in the SAP Test Environment.

• Troubleshooted SAP Test Environment.

• Executed Test Execution for scripts.

APO Consultant (External IBM Client Project) August 2014 – November 2014

• Collected/Documented status reports/action items for SNP APO lead discussion.

• Scheduled meetings and published minutes of meeting for SNP APO.

• Responsible for various FDS, FRSs, trackers updates, and testing FUT.

• Uploaded and maintained data in planning books.

• Maintained and created master data and transportation lanes such as products and locations in APO.

• Worked with liveCache, such as liveCache Consistency Check.

• Released forecast for DP to SNP, executed converting unit of measure, and optimized log data in SAP APO module. ADDITIONAL CAREER EXPERIENCE

IBM ǀ P2P Team Member

Southern University A&M College ǀ Web Designer/Personal Assistant EDUCATION

Southern University – Baton Rouge, LA ǀ Bachelor of Arts in Computer Science Degree Option: Scientific Option

California Intercontinental University – Irvine, CA ǀ Masters of Business in Business Administration Degree Option: Project and Quality Management

PROFESSIONAL TRAINING

• SAP Materials Management (MM) Certified, Experience

• SAP Supply Chain Management (SCM) Experience

• SAP Advanced Planning and Optimization (APO) Experience

• SAP Sales Distribution (SD) / Order to Cash (OTC) Experience

• SuccessFactors HCM Succession and Development (HR) Experience

• SuccessFactors HCM Recruiting Management Experience

• SuccessFactors HCM Employee Central (EC) Experience

• Workday Training and Experience

• ServiceNow Training and Experience

• Team Manager Training and Experience

• SuccessFactors HCM Learning Management Experience and Certified

• Agile Experience

• Jira Experience

• Service Now Experience

• Google Analytics Traning and Experience

• SuccessFactors HCM Performance and Goals (HR) Experience

• SuccessFactors Compensation Experience

• Trained IBM Employees in SuccessFactors Recruiting, SuccessFactors Onboarding, SuccessFactors Succession, SuccessFactors HCM Performance and Goals, and SAP APO, MM

• SAP SAFE agilest Certified

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