Customer Service Information Technology
Resume:
***********.*******@*****.***
CALAMBA CITY, LAGUNA
OBJECTIVE
To work in a company where my education and
capabilities can be better utilize for personal growth as well as for the fulfillment of the company goal and objective.
SKILLS
MS Office Proficient: Word, Excel, PowerPoint, and Access
Knowledgeable in Operating System: Microsoft Windows, Mac and Android
EDUCATIONAL ATTAINMENT
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
City College of Calamba
(2007 – 2011)
PERSONAL PROFILE
Date of Birth: June 10, 1991
Civil Status: Married
Citizenship: Filipino
Height: 5’1
Weight: 100lbs
Religion: Roman Catholic
SHIELA MARIE A. ORCULLO
WORK EXPERIENCE:
SUMITRONICS PHILIPPINES
DELIVERY COORDINATOR
DECEMBER 2017 UP TO PRESENT
Preparation of Delivery Receipt (DR) for PEZA
processing of outgoing shipments and checking
of picking list prior to actual picking or kitting
Monitoring of incoming shipments for system
confirmation and reporting of any discrepancy
or damage received.
Support PEZA processing, kitting preparation,
and GRN updating. Ensuring the correctness of
all delivery documents
Receive all incoming documents for transmittal
to Warehouse and other departments
Processing all Inventory Requisition Form (IRF)
transactions provided by other departments
including Return to Supplier, Parts Sales and
Export.
DOCUMENT CONTROL CENTER CUSTODIAN
JUNE 2021 UP TO PRESENT
Mainly responsible in the control, maintenance,
updating and proper disposal of Non-EMS
documents, forms, departmental procedures,
work instructions and guidelines.
Reports directly and coordinate to
Environmental Management Representative
(EMR)/Deputy Environmental Management
Representative (DEMR) and/or DCC Officer in
order to ensure the establishment,
implementation and maintenance of the
Company’s environmental management system.
Coordinates with DCC members with regards
to the company’s policy on Document & Data
Control and Control of records procedure.
CONVERGYS PHILIPPINES
Customer Service/Sales Associate
February 17, 2016 – June 9, 2017
Provides customer service support and
resolution of routine problems regarding
client's product or services. Focus on
increasing Customer Service Satisfaction by
giving them a special treatment. When
customers are satisfied, sales increase and
they will continue to recommend the product to
their family and friends.
SMART ELECTRONICS MANUFACTURING SERVICE
PHILIPPINES, INC. (SEPHIL)
Junior Sales Staff
January 11, 2013 – November 5, 2015
Check and monitor every detail from Purchase
order; maintain on time update for the shipping
status, until meet Buyer’s required delivery
date. Secure shipment start in SAP until Billing
Transaction is done.
PEREZ, SESE, VILLA & CO. (Project-based)
Finance Clerk at Coca-Cola Bottler’s Phils., Inc.
Canlubang Plant
April 1, 2011- December 31, 2011
MACSLINK – PSV SERVICES (Project-based)
Finance Clerk at Coca-Cola Bottler’s Phils., Inc.
Canlubang Plant
January 1, 2012- October 31, 2012
Ensured the careful checking of incoming and
outgoing empties and full goods in the
warehouse by proper processing of documents
and monitoring of actual output.
Encoded all transactions into the SAP Coke 1
system to produce complete and up to date
incoming and outgoing data.
183 MCDONALD’S WALTERMART CALAMBA
Service Crew (working student)
December 7, 2009-February 2, 2011
Prepare and serve food, process customer
payments, and provide customer service.
AFFILIATIONS
Information Technology Society (ITS)
Member (2008 – 2011)
TRAININGS SEMINARS ATTENDED:
City College of Calamba, Calamba City
Career Seminar entitled: Aspiring an IT
individual to Move High
August 22, 2009
Visual Basic. Net Seminar
February 5, 2010
Smartmatic Regional PCOS Technician
Seminar
Villa Rowena.Brgy.Bucal, Calamba City
February 21, 2010
Microsoft VB.Net Framework 3.5 Using MS
SQL server 2008
September- October 2010
Coca-Cola Bottler’s Phils., Inc. Canlubang Plant
World Safety Organization Training
June 12, 2011
Sumitronics Philippines, Inc.
Communication Skills Training 101
August 2018
Occupational Safety and Health (OSH)
Training
June 2022
Material Management and Inventory Control
December 2022
ISTIV (Industrious, Systematic, Time-
Conscious, Innovation, and Strong Values
for Work)
October 2023
ISO 14001:2015 Environmental Management
System Awareness Training
April 2023
Effective ISO Documentation Course (Based
on ISO 10013:2021 Guidance for Documented
Information)
May 2024
ISO 9001-2015 Awareness Seminar
September 2024
Distribution and Transport Planning
Management
November 2024
Effective Communication
March 2025
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