Customer Service Administrative Support
Resume:
Joy Marie Wilson
Damascus, Maryland 20872
**************@*****.***
Summary of Qualification
-Ability to work independently or lead a team in a complex environment
-Goal driven professional experience in community advocacy and data reporting
-Provide administrative support, maintain confidential information, and staff supervision
-Poised and competent with demonstrated ability to easily transcend culture and languages
Personal Experiences:
Beyond Grateful Keychains
Owner
02/2022-present
●Design keychains
●Sell keychains on different platforms
●Customer Service
Kapsch
Image Reviewer 10/2020-01/2022
●Input accuracy of tag number
●Meet daily quote
Wood Spring Suite
Guest Services 09/2017-12/2019
●Greeted guest, screened, and directed all incoming calls
●Performed general administrative functions such as noting within communication log, answering the phone, responding to in-person inquiries in a professional manner
●Monitored activities of guest to ensure their safety
●Maintained written and oral communication of incidents in accordance with policies
●Handled crisis calls and provided support and resources
●Coordinate services as needed to stabilize families
Montgomery College
Workforce Development & Continuing Education
Program Coordinator
05/2011 - 06/2016
● Created job ads to recruit faculty members for the cosmetology program
●Screened applications for potential faculty
●Scheduled interview appointment with potential faculty for the cosmetology program
●Prepared new hire packages & complete I-9 form
●Developed/modify and evaluate course materials
●Marketed & promote the cosmetology programs
●Created course schedule, time & locations
●Decided whether a course should be cancelled
●Implemented new programs in the cosmetology field
●Reviewed instructors & student evaluation
Montgomery College
Workforce Development & Continuing
Administrative Assistant
12/08-05/2011
●Opened & screen mail for Operation Director
●Updated calendar & schedule meetings for co-workers
●Attended monthly meetings with supervisor
●Maintained & update Montgomery County personnel confidential files
●Maintained & oversee delivery schedule for Coworkers
●Posted student's grade in Banner system
●Received & reviewed scholarship applications
●Answered incoming calls, refer to appropriate person
●Ordered & delivered office supplies
●Processed invoices for vendor payments
●Created requisitions at fiscal year & as needed
●Maintained & reconciled $5,000.00 a month credit card account
Montgomery College
Workforce Development & Continuing Education
Customer Service Representative
07/98 12/08
●Handled registration payments via checks, money orders, cash, and credit cards
●Responded to inquiries by phone and in person from students/staff
●Trained new employees, student aids and temporary staff
●Hired & scheduled work assignments for community service students
●Acted supervisor
●Processed & followed - up on refund request
●Made decisions pertaining to scheduling and workload
●Composed and type memos, letters as needed
Education:
Management Certificate
Certificate of Appreciation working with Job Skills Enhancement Program (Maximums Program) Certificate in Diversity Management
Certificate in Leadership Development Institute
Certificate of Events Management
Certified Program Planner
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