CONTACT
Fremont, CA *****
******.******@*****.***
PROFESSIONAL
SUMMARY
Hardworking, highly motivated
professional eager to lend combined
knowledge and skills to enhance
business performance. Operates well
in both individual and team
capacities, leveraging seasoned work
ethic to quickly adapt to different
processes and drive company
objectives. Resourceful and results-
driven with a passion for growth and
efficiency to meet company needs
and increase service value.
SKILLS
■ Accounts Payable Management
■ Accounts Receivable
Management
■ Accurate payment posting
■ Quickbooks Desktop
■ Time Management
■ Adaptability
COLEEN SILVA
EXPERIENCE
Accounts Receivable Specialist LHH - Fremont, CA
07/2024 - 12/2024
Collaborated with other departments and teams within the organization concerning Accounts Receivable matters.
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Researched discrepancies between invoices and payments received, identifying potential errors or issues for resolution.
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Communicated regularly with customers regarding payment status, inquiries, disputes.
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■ Cash applications
Accounts Receivable and Billing Specialist Instor Solutions, Inc - Fremont, CA
08/2018 - 03/2024
Prepared monthly balance sheets, income statements, cash flow statements and other financial reports as needed.
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■ Assisted with audits and provided necessary documentation to auditors. Supervised accounts payable and accounts receivable for accuracy and completeness.
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Maintained accurate records of accounts receivable, accounts payable, inventory, taxes, and other transactions.
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Liaised with vendors regarding payment terms and conditions as well as invoicing matters.
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Analyzed financial statements and prepared reports to summarize current and projected company finances.
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Coordinated with external auditors to complete year-end audits efficiently.
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■ Liaised with other departments to ensure accuracy of financial data. Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
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Evaluated existing processes and identified areas for improvement in internal controls.
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Inside Sales Support Specialist - West Instor Solutions, Inc - Fremont, CA 05/2015 - 08/2018
Performed administrative tasks including filing documents, responding to emails and preparing invoices.
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Provided timely and accurate responses to customer inquiries regarding product availability, pricing, order status and technical support.
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Established strong working relationships with colleagues across departments such as marketing, finance, operations.
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Demonstrated strong organizational skills by effectively managing multiple projects simultaneously while meeting deadlines.
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Responded to customer service and product issues, resolving complaints concerning invoices, shipments or product terms of credit.
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Processed customer orders, exchanges, and returns, keeping customers informed about progress.
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Checked purchase orders for pricing, product items and special instructions.
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■ Investigated and reconciled shipping-related customer grievances. Collaborated with sales teams to understand customer requirements and to provide sales support.
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Executive Assistant to the President Instor Solutions, Inc - Fremont, CA 01/2012 - 05/2015
Demonstrated strong organizational skills in coordinating multiple projects simultaneously while meeting deadlines.
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Facilitated communications within the organization by disseminating information from the President's Office.
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Acted as a liaison between the President's office, staff members, customers, suppliers and other external contacts.
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Answered phone calls from internal and external clients in a professional manner.
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Coordinated logistics for special events such as conferences, meetings or seminars.
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Greeted visitors warmly and provided them with assistance when necessary.
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■ Organized conference room bookings according to availability.
■ Performed research on various topics for the President as requested.
■ Managed and organized confidential information to maintain privacy. Payroll Assistant Signet Testing Labs - Hayward, CA 08/2006 - 06/2009
Maintained accurate records of employee timekeeping and attendance for 3 different unions.
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Prepared weekly and monthly reports summarizing total hours worked by each team member.
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Handled confidential documents with discretion while maintaining a secure filing system.
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Tracked vacation time accruals for all employees in accordance with company policy.
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Analyzed payroll data to ensure accuracy of information and compliance with legal regulations.
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Responded promptly to inquiries from internal departments regarding payroll information or discrepancies.
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CERTIFICATIONS
Notary Public
REFERENCES
References available upon request
VOLUNTEER EXPERIENCE
Board Member Fremont Centerville Little League - Fremont, CA 09/2018 - Present
Participated in community events as an ambassador for the organization's mission and goals.
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Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors.
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Developed strong relationships with staff members to ensure the success of organizational initiatives.
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Oversaw implementation of new bylaws, policies, and procedures to increase transparency and accountability
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Conferred with board members, organization officials and staff members to discuss issues, coordinate activities, and resolve problems.
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