Customer Service It Support
Resume:
Erika Melendez
Carlsbad, CA 92010
C: 760-***-**** ************@*****.***
Qualifications Summary
Highly motivated and successful with a proven track record of achievement. Exceptional communication and organizational skills enable me to perform well in both individual as well as team environments. Competent in varied software and hardware implementation, training and maintenance. Proficient in Microsoft Excel and can type more than 60-wpm. Initiative-taking with excellent time management skills and desire to succeed. Fluent in Spanish, including both reading and writing. Veteran of United States Army honorably discharged 2009.
Professional Experience
EQUITY AG FINANCIAL (Paralegal/Property Manager/IT Support), Carlsbad CA
March 2020 – Present
Troubleshooted IT related issues, changed out hardware and installed software and updates.
Maintained cellphones for the company and assisted with 100% success rate any troubleshooting or customer service issues.
Maintained records of current inventory for office supplies and equipment
Worked as a team in accomplishing company goals
Maintain a positive attitude in a teamwork environment.
Proficient with Microsoft Word, Excel, PowerPoint, QuickBooks, ect.
Ability to adapt in a rapidly changing environment
Strong and dedicated work ethic with great attention to detail
Maintained all records electronically and ensured a hard copy is available when requested.
Deposited all checks for Commercial and Residential Tenants.
Submitted work orders and followed up to ensure they were completed.
Customer Service provided for our online customers, including but not limited to placing orders and answering questions.
PACIFIC POINT SERVICES (Support Specialist/Office Manager), Carlsbad CA
May 2019 – March 2020
Assisted IT department in setting up workstations, POE switches, and IP phones.
Created training for future and current employees
Maintained records of current inventory for office supplies and equipment
Maintained responsibility for onboarding new employees
Assisted human resources by scheduling interviews and evaluating the staff.
PACIFIC POINT SERVICES (Servicing Supervisor), Carlsbad CA
February 2018 – May 2019
Maintain a positive attitude in a teamwork environment
Demonstrate ability to multi-task and prioritize
Ability to adapt in a rapidly changing environment
Strong and dedicated work ethic with great attention to detail
Assisted in training other managers and employees
Meet and exceeded monthly/daily goals and deadlines even after being promoted to manager
Managed a team that met 100% of their goal 100% of the time.
Make 200+ outbound calls a day and enroll qualified candidates into monthly payment plan.
Proficient with Microsoft Word, Excel, PowerPoint
PACIFIC POINT SERVICES (Collection/Retention Specialist), Carlsbad CA
February 2017 – February 2018
Maintain a positive attitude in a teamwork environment
Demonstrate ability to multi-task and prioritize
Ability to adapt in a rapidly changing environment
Strong and dedicated work ethic with great attention to detail
Meet and exceeded monthly/daily goals and deadlines
Make 200+ outbound calls a day and enroll qualified candidates into monthly payment plan.
PINNACLE RECOVERY (Collection/Retention Specialist), Carlsbad CA
February 2014 – October 2014
Maintain a positive attitude in a teamwork environment
Demonstrate ability to multi-task and prioritize
Ability to adapt in a rapidly changing environment
Strong work ethic with attention to detail
Meet monthly/daily goals and deadlines
Ability to adapt in a fast-paced changing environment
Global Domains International (Domain Support Specialist), Carlsbad CA
Feb 2009 – Jan. 2010
Assisted customers with building their websites using our custom site builder
Responded to and resolved all help desk calls with a success rate of 100%.
Ability to adapt in a rapidly changing environment
Strong work ethic with attention to detail
Meet monthly/daily goals and deadlines
U.S. ARMY (System Administrator), Fort Hood, TX
2005-Feb.2009
Trained 500+ employees with Microsoft Office 2007 suite and Access.
Responsible for document preservation and user account security.
Maintained documentation on user accounts and troubleshooting tickets and was point person for trouble shooting all computer related issues.
Responded to and resolved all help desk calls with a success rate of 100%.
Supervised installation, training and maintenance of ongoing software updates.
SDSU THRIVEDX, San Diego, CA
Certification in Cybersecurity Boot Camp, Present
UNIVERSITY OF PHOENIX, San Diego, CA
Bachelor of Science in Criminal Justice Administration, April 2012
CENTRAL TEXAS COLLEGE, Killeen, TX
Associates of Science in General Studies, June 2007
Skills
Communication and negotiation with 3rd party vendors
Proficient with Microsoft Outlook - Setting appointments, meetings etc.
Proficient with Microsoft Excel - creating pivot tables, formulas and projections.
Proficient with QuickBooks – Creating invoices, statement, entering and applying payments Printing checks ect.
Adaptable
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