Senior Technical Writer and Editor

REBECCA KORNBLUM

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SUMMARY OF QUALIFICATIONS

Highly-motivated and extremely detail-oriented problem solver with over twenty years’ experience providing exceptional quality results for clients in a wide variety of industries.

Promotes productive work environment through strong communication and interpersonal skills.

Exercises flexibility working with company and client team members in peer and supervisory roles.

Analyzes and organizes complex data into clear logical documentation for technical and non-technical users.

Prioritizes and balances multiple projects to reliably produce high-quality deliverables.

Learns new technologies and industry concepts quickly.

Approaches challenges with a mix of enthusiasm, resourcefulness, and creativity.

Voted most likely to be the person team members would trust with their car keys or to help organize their closets. PROFESSIONAL EXPERIENCE

RMK Associates, Telecommute 2018-Present

Provide consulting services that include managing the development of business documentation and website content for corporations and non-profit ventures across a diverse range of markets. A.Gruppo Architects, Senior Technical Writer/Editor

Design and develop an Employee Handbook and related policy documentation for multi-office architecture firm. Insellerate, Senior Technical Writer/Editor

Create company- and client-facing training documentation for the real estate lending SaaS platform.

Coordinate with team members at all levels to develop the structure and content of the knowledge base. The Wolff Company, Senior Technical Writer/Editor, Instructional Designer

Designed and developed (and now maintain) company SOPs for the multifamily real estate asset management team using existing content covering broad topics to author original content detailing all facets of operations.

Developed interactive instructional eLearning content for training internal and external team members. Acadian Companies, Senior Technical Writer/Editor

Revised and formatted the documentation library to improve content clarity, consistency, and accuracy while ensuring a logical process flow to provide an error-free knowledge base for service desk technicians.

Developed a style guide to serve as a set of standards to build consistency across documentation. EquityMetrix, LLC, Dallas, Texas 2013-2015

Senior Technical Writer/Editor

Mastered new office suite to design templates for all company-wide documentation including SOPs, training manuals, job aids, workflows, diagrams, swimlanes, user guides, data sheets, and planning charts.

Interviewed all team members to develop an Operations Handbook for employees describing every aspect of company services, departments, teams, and roles for onboarding and training purposes.

Established a Knowledge and Process Management team to assess all company processes and procedures, diagnose areas of weakness, perform gap analyses, and identify solutions. Fannie Mae, Dallas, Texas 2009-2011

Customer Education Specialist III, Technical Writer, Instructional Designer

Authored extensive instructional design tools including interactive online training modules for national rollout of new procedures, and real estate sales guidelines to educate listing brokers in all phases of the sales process.

Built templates to create software application user guides and procedure manuals, providing a uniform and attractive appearance for documentation across internal and external training departments. REBECCA KORNBLUM

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Affiliated Computer Services, Inc., Dallas, Texas 2006-2009 Senior Technical Writer and Editor

Created process workflows, conducted formal reviews, and obtained final approval of all deliverables, ensuring quality of content, organization, language, formatting, and consistency.

Produced client-specific Service Delivery Reference Manuals to communicate SOPs, company and client roles and expectations, and KPIs for all IT services provided by company to client.

Wrote, proofread, and edited ITIL-based business processes customized to meet client-specific operations and designed to satisfy formal ISO 20000 certification audit requirements.

Applied knowledge of industry dependencies as liaison between multiple technical teams, resulting in improved interdisciplinary cooperation and measurable increase to planning and implementation productivity.

Wrote, proofread, and edited IT/IS technical documents, including training and reference manuals, proposals and statements of work, process development documentation, gap analyses, and reports. Medtronic Powered Surgical Solutions, Fort Worth, Texas 2004-2006 Project Coordinator, Senior Technical Writer and Editor

Coordinated efforts of documentation team to create in-depth work instructions for surgical product assembly for use as a reference guide for new assembly line members to improve the overall training process.

Identified project needs leading to the development of a new style guide, mnemonics system, storyboard planning, and revision control process resulting in increased efficiency, consistency, and clarity across projects. A. Miller Consulting Services, Inc., Dallas, Texas 2001-2004 Project Coordinator, Integrity Management Writing Consultant, Senior Technical Writer

Led project support team in the development of proposals and sample documentation tailored to clients’ requirements, resulting in clearly defined project expectations and successful new business pursuits.

Provided technical writing, editing, and content review of policy and procedure documentation to ensure compliance with federal regulatory requirements to pass comprehensive DOT/Office of Pipeline Safety audits. Nortel Networks, Global Real Estate Finance, Richardson, Texas 2000-2001 Technical Writer

Conducted in-person and virtual interviews with domestic and international SMEs to create ISO 9000-compliant departmental process and procedure documentation for global distribution.

Researched, wrote, and edited informative articles for international company bulletin board. SOFTWARE PROFICIENCIES

Microsoft Office Suite, JIRA/Confluence, LibreOffice Suite, SnagIt, Adobe Acrobat Pro, Mac and PC platforms, Google Apps, SharePoint, Smartsheet, Yardi Aspire LMS

EDUCATION

B.A., Elementary Education and Spanish, University of Dallas, Irving, Texas 1995 General Studies, Antioch College, Yellow Springs, Ohio 1989

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