customer service,anti money laundry analyst, governance risk and compl
Resume:
Marvelous Eokorie Kelechi
Atlanta Georgia
***********@*****.***
Professional Summary
Detail-oriented and service-driven professional with advanced academic credentials and over 15 years of customer service experience. Skilled in underwriting support, client communications, and risk assessment. Possess working knowledge of Governance, Risk, and Compliance (GRC) principles, with a strong foundation in business operations and finance. Proven ability to provide high-quality client support in dynamic, high-pressure environments.
Education
Master of Business Administration (MBA)
Harris University
Master of Science
Poznań University
Bachelor of Science
Poznań University
Associate Degree
University of the People
Relevant Coursework:
Risk Management and Insurance · Financial Analysis · Corporate Governance · Strategic Management · Business Communication
Skills
●Risk Assessment & Analysis – Knowledge of risk exposures, financial reviews, and loss history evaluations. Some knowledge of Governance, Risk, and Compliance (GRC).
●Customer Service Excellence – Skilled in responding to client needs, resolving issues, and maintaining positive relationships.
●Communication – Strong interpersonal and written communication; experienced in both internal coordination and external client interaction.
●Organizational Abilities – Proven ability to handle multiple priorities, meet deadlines, and maintain accurate records.
Professional Experience
Customer Service Specialist
Over 15 Years Experience
●Delivered high-quality service to clients in a fast-paced, regulated financial environment.
●Assisted customers with account inquiries, product options, and policy updates, ensuring clear understanding of terms and processes.
●Partnered with internal departments to expedite issue resolution and improve client satisfaction.
●Managed confidential data with discretion and maintained up-to-date client records.
Customer Support Representative – Contract
IDX / Change Healthcare
June 2024 – October 2024
●Assisted individuals impacted by the Change Healthcare data breach in enrolling in IDX's free credit monitoring and identity protection services.
●Guided customers through account setup, security verification, and resolving service-related inquiries.
●Delivered clear communication regarding sensitive data protection and privacy best practices.
●Maintained professionalism and empathy while managing high volumes of calls and inquiries.
●Documented interactions and escalated complex issues to appropriate teams for timely resolution.
Client Support Associate – Contract
Benefeds Insurance- Fedpoint
November 2024 – January 2025
●Supported underwriting staff with data collection and client documentation reviews.
●Conducted preliminary risk checks and verified policy accuracy before issuance.
●Liaised between underwriters and brokers to clarify application details and coverage needs.
●Ensured prompt and professional responses to policy-related inquiries and adjustments.
Client Service & Tax Support Specialist – Seasonal
TurboTax / Intuit (Remote)
January 2025-April 2025
●Provided front-line support to TurboTax users with personalized assistance on federal and state tax filings.
●Analyzed clients’ tax situations to ensure accurate filing, maximizing returns while ensuring IRS compliance.
●Resolved complex tax-related inquiries via phone, chat, and email with a focus on empathy, accuracy, and efficiency.
●Guided customers through platform navigation, data entry, deductions, credits, and e-filing procedures.
●Maintained up-to-date knowledge of tax laws and software updates to deliver clear, compliant assistance.
Knowledge
●Microsoft Office Suite (Excel, Word, Outlook)
●Data privacy awareness and compliance
References
Available upon request
Contact this candidate