Project Manager/Release Train Engineer (RTE)/Scrum Master
Resume:
Santosh Barad
*****.****@*****.***
https://www.linkedin.com/in/santoba/
SUMMARY
• An experienced Certified Project Manager, Release Train Engineer (RTE), Scrum Master/Team Coach, Product Owner/Product Manager, and Agile Coach – leads Agile Release Trains (ARTs) and Scrum Teams, SAFe transformations in healthcare, financial, insurance, and other domains as well as government sector. Successfully delivering business value depending on proven capabilities to perform flow optimization and ART role and impediment removal. My ability lies in promoting seamless collaboration together with traditional project management or agile execution and continuous enhancement in performance between engineering functional teams.
• Comprehensive experience in various roles across multi-domain clients in Healthcare, Insurance, Banking, Publishing, Technology, Communications, Medical, Retail, Manufacturing and Consumer Goods domain clients as Project Manager, Release Train Engineer, Agile Coach, Scrum Master, Product Owner/Product Manager, Delivery Manager, Merger & Acquisition IT, Team Lead, Tech Consultant covering areas like Integration and Transformation of IT teams, Agile Practices, Project Management, Business Process Design and Enterprise Level Integration, Migration projects. TOOLS/TECHNOLOGIES
• Methodologies and Frameworks: Traditional/Waterfall-Agile, and Hybrid, Agile, SAFe®, Scrum, XP, Kanban, Kaizen, ITIL, ITSM, SDLC, STLC and LSS-DMAIC (Lean Six Sigma – Define, Measure, Analyze, Improve, Control).
• Business Tools: Microsoft Project, Project Plan 365, SAP ERP, Salesforce, Veeva CRM, Office (Word, Excel, Presentation), Visio, Clarity and HP/Microfocus/OpenText Project and Portfolio Management (PPM), QuickBase, Peoplesoft HCM.
• Data Visualization: Tableau, Power BI, Minitab, Qlik View, and Qlik Sense.
• Tracking/Ticketing Tools: Rally, Jira, Jira with X-Ray Plugin, Trello, Miro, Confluence, Azure DevOps, IBM RTC (Rational Team Concert), HP/Microfocus/OpenText ALM (Application Lifecycle Management),
(Project Quality Center, Performance Center, HP ServiceDesk, Siebel Enterprise Ticket Tool (MSE), ServiceNow ITSM, BMC Remedy, HP ServiceDesk and CAP Tool.
• Development & Testing Tools: .Net, Java, HTML, Eclipse, JSON, HP/Microfocus/OpenText Application Lifecycle Management, Quality Center and LoadRunner Enterprise (Performance Center), StormRunner Load, UFT/QTP (Quick Test Professional / Unified Functional Testing), Service Virtualization, AutoPass License Server, Service Virtualization, LoadRunner (VuGen, Load Generator, Analysis) LoadRunner Cloud, NUnit and Junit.
• Cloud: VMWare, Azure cloud VM Servers Management.
• Databases: Microsoft SQL Server, MySQL, Oracle.
• Data Management: Tasktop, IBM Infosphere DataStage, IBM DataStudio.
• Monitoring Tools: Qualys, Siemens Soarian Financials & Clinicals, APC InfraStruXure (ISX), BMC Patrol, Site Scope, Perform and Perceiver, AlarmPoint.
• Other Tools/Utilities: MedCompass (Assure Care), CyberARK, Okta, Ping Federation, SAP, TeamSite
(Introvowen CMS-Content Management Solutions) and GMS-Globalization Management System), GitHub, UltraEdit FTP Browser, Filezilla, Putty, Microsoft SCOM (System Center Operations Manager) and SCCM
(System Center Configuration Manager), Avaya, Cisco and Nuwave ipilot, Verizon Business, MobileIron MDM Solutions, Kaseya Remote Access, Microsoft Intune/Azure/AAD(Azure Active Directory)/Exchange/M365/Entra/ Windows Auto Pilot), Logitech Sync Portal. EDUCATION
• Masters of Science, Project Management, Harrisburg University of Science and Technology, Harrisburg, PA, USA, 10/2023 – 02/2025
• Master of Business Administration. Information System, Annamalai University, Annamalai Nagar, TN, India - 07/2016 – 05/2018
• Bachelor of Computer Applications, Bangalore University, Bangalore, KA, India - 06/2011 – 05/2015 CERTIFICATIONS
• Project Management Institute – Project Management Professional® (PMI – PMP®)
• SAFe® 6 Lean Portfolio Manager
• SAFe® 6 Release Train Engineer
• SAFe® 5 & 6 Advanced Scrum Master
• SAFe® 6 Scrum Master
• SAFe® 5 & 6 Product Owner/Project Manager
• SAFe® 5 & 6 DevOps Practitioner
• SAFe® 4 & 6 Agilist
• SAFe® 6 Practitioner
• Lean Six Sigma – White Belt, Yellow Belt & Green Belt (Using: DMAIC - Define Measure Analyze Improve Control)
• ITIL V3 (Information Technology Infrastructure Library) SKILLS
• Agile Release Train (ART) Facilitation & Agile Coach • Project Planning, Execution & Strategies
• PI Planning, ART Sync-up & Program Execution • Initiate, Plan, Execute, Monitor, Control, Close
• Lean Portfolio & Value Stream Management • Collaborative Approach & Resource Management
• Stakeholder Communication & Alignment • Project, Change & Release Management
• Agile SAFe®, Scrum, XP, Kanban, Kaizen Methods • Stakeholder Management (Internal & External)
• SAFe Implementation & Agile Coaching • OKR (Objectives and Key Results)
• Scrum Master/Product Owner/Project Management • KPI development (Key Performance Indicator)
• DevOps Practice & Continuous Delivery Coaching • Time & Communication Management
• Agile Transformation & Implementation • Budget & Cost to Profit Planning
• Azure DevOps / Rally / Jira / Confluence / Miro / Trello / IBM RTC
• ROAM’ed Risk Management (Resolve, Own,
Accept, Mitigate) & Dependency Management
• PI Planning, Pre-PI & Scrum of Scrum discussion • WBS – Work Breakdown Structure
• Team Sync-up (Daily Status) / Iteration Planning • Client Relationship & Resource Handling
• Retrospective (Inspect and Adapt) • Process Improvement & Flow Optimization
• Team and Program Backlog Refinements • Critical Path Strategies / Strategic Thinking
• Feature / User Story / Task Prioritization • Left Shift & Bell Curve Implementation
• Presentation & System Demo Skills • Infrastructure Implementation HIPAA & other
• Improve Burn-down / Burn-Up Analysis / Velocity / Capacity / Load Analysis
• Governance, Data Collection/Analytics and
Reporting
• Sprint & PI Performance Monitoring • Migration & Infrastructure Implementation
• Team Building & Mentorship Skills • VNDM (Virtual Nearshore Development Model)
• Strong Influencing Skills, Interpersonal
Communication
• Incident/Service Request/Problem/Change
Management
• Learning Agility / Agile Architecture Delivery • Privacy Compliance: GDPR, Cloud Migration
• Foster Positive Work Environment • Organizational Skills PROFESSIONAL EXPERIENCE
Arctic Slope Technical Services Inc. (ASTS), Atlantic City, NJ 07/2024 – PRESENT Release Train Engineer (RTE)/Scrum Master/Project Manager
• Provided servant-leadership, mentorship, and Project Management expertise for the NAS Monitoring Team
(NMT) at the Federal Aviation Administration William J. Hughes Technical Center for ART (Agile Release Train) as an RTE and also for Scrum/Agile cross-functional teams (including hardware and software teams) for engineering, ensuring effective application of Agile principles and frameworks including Scrum, Kanban, and Extreme Programming (XP).
• Experience in most software development and IT Infrastructure methodologies like Agile (Scrum, XP and Kanban), SAFe®, Kaizen, Waterfall/Traditional, Vertical Slicing & Horizontal Slicing, Transition and Migration projects, software development life cycle (SDLC), software testing life cycle (STLC), FDD / BDD / TDD (Feature / Behavior / Test Driven Development) and ITIL.
• Facilitated Program Increment (Pre-PI and PI) Planning sessions by leading ART, incorporating both committed and uncommitted PI objectives, as well as planned and unplanned epics, features, user stories and tasks for seamless coordination between Business and Agile teams along with the Key stakeholders along with agile ceremonies such as sprint planning, daily stand-ups (team sync-up), backlog refinement, sprint reviews, system/iteration demos, and retrospectives.
• Worked with program leads to produce and uphold diverse program artifacts comprising risk management plans and budgets alongside project schedules.
• Managed project procurement operations, created budgets, and estimated resources to implement cost management techniques and provided technical and non-technical knowledge transfer post-project reviews.
• Presented the necessary paperwork for adherence to project management standards and made sure all project artifacts were preserved in accordance with PMO requirements.
• Identified impediments and eliminated them and stayed productive inspite of dimensional shifts, increased requirements and scope creep.
• Driven for success toward Product Vision and ART PI Objectives and collaborate alongside Product Management and Business Owners and System Architects for maintaining coherence on program priorities by improving ART and team velocity through value stream optimization and resource load and capacity planning, burn-down and burn-up analysis, and guides medium-to-large-scale resource teams through mentoring.
• Driven Program and Team Backlog Refinement, Management Product Review, Inspect and adapt, Retrospective, Problem-solving workshops, Scrum-of-Scrums, ART Sync-up, PI System Demos and Architecture Review Boards (ARB) meetings to boost team collaboration across ART teams.
• Manage Risks via ROAM (Resolved, Owned, Accepted and Mitigated).
• Positive product delivery speed resulted from using DevOps practices in Continuous Delivery Pipeline (CDP).
• Spearheaded SAFe transformation leadership by mentoring Product Managers, Scrum Masters, and leadership for transformation initiatives.
• Contributed to RTE CoP (Release Train Engineer Centre of Practise) and Scrum Master Coaching. Cognizant Technology Solutions 11/2008 – 07/2024
Boston MA, Hartford CT, Mississauga ON Canada and Bengaluru KA India Sr. Agilist/Scrum Master/Project Manager
• Facilitated sprint planning, daily stand-ups (team sync-up), backlog refinement, sprint reviews, system/iteration demos, and retrospectives also participated in Program Increment (Pre-PI and PI) Planning sessions with both committed and uncommitted PI objectives, as well as planned and unplanned features. user stories and tasks, Scrum of Scrums, ART Syncs, Architecture Review Boards (ARB) and PI System Demos to enhance collaboration across teams. for seamless coordination between Business and Agile teams along with the Key stakeholders.
• Execution of Initiate, Plan, Execute, Monitor, Control and Close phases thus improving value stream performance. Demonstrated expertise in executing due diligence along with defining WBSs, critical paths and project schedules that establish scope and project durations and priorities for service delivery through product and project roadmaps and charters.
• Implemented agile practices including features, user stories, retrospectives, story mapping, Acceptance Test- Driven Development (ATDD), Test-Driven Development (TDD), Behavior-Driven Development (BDD), continuous integration and continuous deployment and Vertical Slicing & Horizontal Slicing and pairing to develop high-performing teams.
• Driven for success toward Product Vision and ART PI Objectives and collaborate alongside Product Management and Business Owners and System Architects for maintaining coherence on program priorities by improving ART and team velocity through value stream optimization and resource load and capacity planning, burn-down and burn-up analysis, and guides medium-to-large-scale resource teams through mentoring
• Defined project plan and scope requirements and managed budgets. Coordinated vendors, consultants, and business staff in the execution of projects and procurements.
• Proficiency using SMART (Specific, Measurable, Attainable, Realistic, Timely) and RAID (Risks, Assumptions, Issues and Dependencies).
• Developed partnership systems which helped resolve dependencies and conflicts even while maintaining efforts for constant development. Professional guidance at both team and individual member levels supports agile practice learning while creating an environment for development.
• Established transparency and alignment with PI objectives in mind by visualizing, communicating, and radiating team information to stakeholders, keeping their work and obstacles evident.
• Promoted DevOps culture combined with continuous improvement practices in agile teams was achieved through regular retrospectives and open communication which enabled staff to work collectively towards problem solutions.
• Implemented different training activities included communities of practice and meetups and conferences and training sessions as ways to promote team development and knowledge exchange.
• Performed risk-related escalation when necessary and maintained adherence to company risk and regulatory standards combined with policies and procedures.
• Designed, implemented, maintained, and enhanced internal controls on Risk handling with ROAM, ensuring compliance with internal and external audit points.
• Demonstrated technical proficiency and expertise in IT infrastructure, Agile Project and Product Management, transition and migration projects, software development life cycle (SDLC), software testing life cycle (STLC), and Agile techniques (Scrum/XP/Kanban).
• Successfully led IT integration workshops, innovation, automation Lunch-N-Learn sessions, and PATH-TO- GREEN audit, compliance, and identity access management programs.
• Created and responded to Request For Projects (RFP), Due diligence, Master Service Agreements, Statements of Work, and Business Cases, ensuring alignment with business objectives.
• Through implementing LSS methodology (DMAIC - Define, Measure, Analyze, Improve, Control) and PMO best practices together with data analytics techniques the company achieved improvement goals. A total hard
$ Savings of USD 0.53M from the LSS Base Project at ~ 37% CP (Cost-to-Profit).
• Used Failures Modes and Effects Analysis (FMEA) to provide a strategy for prioritizing projects and migration routes alongside Objectives and Key Results (OKR) establishment and Key Performance Indicators
(KPIs) implementation for both teams and projects in order to meet requirements.
• Deployed projects through Statement of Work (SOW) and Master Service Agreement (MSA) and prepares complete financial reports on collectible revenue alongside operational budget outcomes. Hewlett-Packard GlobalSoft India PVT. LTD. 07/2007 – 10/2008 Bengaluru, KA, India
Technical Support Rep – II
• Help clients with their technical issues and queries.
• Troubleshooting and Configuring Microsoft Outlook for Exchange, Business Applications, Networks, and Windows Desktop Enterprise Operating System.
• Probe and understand client issues for further technical troubleshooting.
• Implementation and Administration of Windows 2003 / 2008 Servers / Windows Vista operating systems.
• Work on different LOBs and train the new entrants in the team internally.
• Active Directory administration to manage users and groups.
• Use Siebel Enterprise Ticket Tool (MSE) to solve user-raised requests.
• Total adherence and abide by the SLA (Service Level Agreement) defined for the effective delivery of releases as defined by the client.
• Troubleshooting various Software, Operating Systems, Printers, Scanners, and other computer peripherals via calls.
• Involve the next-level technical team to provide required advanced technological solutions.
• Strong customer service and experience with Microsoft Server and Client Operating Systems, Networks, and Business Applications.
• Excellent written and verbal communication, problem-solving, decision-making, and probing skills.
• Maintain a knowledge base of all the technical issues and provide technical solutions.
• Provide required technical support and assistance for the issues of clients, if not a workaround to resolve the incident.
Convergys India Service Pvt. Ltd. 09/2006 – 07/2007 Bengaluru, KA, India
Technical Support Officer II
• Has been in most of the levels in technical solutions like Escalation Team, Tech Call Back Team, and Mentoring Team.
• Implementing, Troubleshooting, Administering, and Managing Windows XP and Vista Operating System- related issues.
• Troubleshooting and configuring Printers, Scanners, Desktops and Laptops, and supporting hardware devices.
• Total adherence and abide by the SLA (Service Level Agreement) defined for the effective delivery as defined by the client.
• Using the CAP tool for solving caller-raised requests, which includes Ticket assignment.
• Closing and transferring tickets to respective groups as incident management through E-mails and calls. PROJECTS/CLIENTS
• US Department of Transportation - Federal Aviation Administration (FAA), Release Train Engineer (RTE)/Scrum Master/Project Manager - Jul 2024 – Present
• Ironwood Pharma, Deskside Project Manager Desk Side - Feb 2024 – Apr 2024
• Aetna Health (a CVS Health), Scrum Master/Agile Coach/Project Manager - Nov 2020 – Jul 2024
• John Hancock / Manulife, Agile Coach/Scrum Master/Project Manager - Oct 2015 – Nov 2020
• Technology Office Automation (IPsoft), Onboarding Manager and Leading Agile - Mar 2015 – Oct 2015
• Comcast, Transformation Lead and Lean Six Sigma - Feb 2014 – Mar 2015
• Orkla, Merger & Acquisition Lead ISMO (Integrated Service Management Office) - Jun 2013 – Jan 2014
• McAfee, Project Manager - Feb 2012 – Apr 2013
• Fresenius, Associate Operations Manager - Jul 2010 – Jan 2012
• MetLife EMON, Project Lead - Oct 2009 – Jul 2010
• MetLife INST, Consultant – Enterprise Citrix Migration and Consolidation - May 2009 – Sep 2009
• Simon & Schuster, System Analyst and Team Lead - Nov 2008 – Apr 2009
• Microsoft (Internal), Team Lead - Jul 2007 – Oct 2008
• Microsoft (End Users), Team member - Sep 2006 – Jul 2007
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