Customer Service Field

Arturo Ramirez

San José, CA, ***** Cell: 408-***-**** ***********@*****.***

Professional Summary

Highly skilled with over 20 years of experience in Automation-Toll systems Robotics Technician, and electro-mechanical systems. Proven expertise in troubleshooting, repairing, and maintaining robotic systems and controllers for high-tech industries. Adept at utilizing diagnostic software, schematics, and precision tools to ensure optimal system performance. Strong background in field service, cleanroom protocols, and preventive maintenance. Committed to delivering high-quality technical solutions and exceptional customer service.

Technical Skills

• Robotics & Automation: Kawasaki robots, controllers, pneumatics, vacuum systems, position sensors, vision systems.

• Diagnostic Software: Robot software, diagnostic programs, Agile, Oracle, Sigma.

• Tools & Equipment: Multimeters, calipers, micrometers, power/hand tools, pneumatic controllers, laser systems.

• Automation Toll SYS: Full integration, controller, chamber, cabling, pneumatics installation, hardware, optics systems assembly, all to completed 100% integration.

• Technical Expertise: Troubleshooting, preventive maintenance, electro-mechanical assembly, orbital welding, cable harnessing.

• Certifications: Cleanroom protocols, safety procedures, electro-static discharge (ESD) handling.

Professional Experience

Kawasaki Robotics Milpitas, CA

Robotics Technician / Customer Service Associate Aug 2019 – Feb 2024

• Diagnosed and repaired robotic systems and controllers, utilizing software tools to evaluate system conditions and develop repair plans.

• Conducted onsite troubleshooting, testing, and preventive maintenance to ensure optimal robot functionality.

• Created detailed repair quotes, ordered parts, and obtained customer approval for repairs.

• Traveled to customer sites for field service, performing repairs and verifying system performance.

• Inspected and replaced air and vacuum lines, ensuring system efficiency and reliability.

• Collected and analyzed data from robot controllers to identify and resolve performance issues.

Nanometrics -Onto Milpitas, CA

Engineering Technician – Clean Room & Stage Department 2011 – 2019

• Assembled and tested STAGES systems, ensuring hardware and software compatibility.

• Troubleshot electro-mechanical, pneumatic, and hydraulic systems to maintain functionality.

• Performed preventive maintenance on semiconductor manufacturing equipment, adhering to strict cleanroom protocols.

• Integrated data center cabinets, including cabling, hardware, and software, for customers like Applied Materials and Hitachi.

• Collected and analyzed data from manufacturing equipment to ensure optimal performance.

Subcontractor (Solindra, MPI, Intuitive Surgical) Milpitas, CA

Integration Technician 2008 – 2011

• Assembled robot prototypes and electro-mechanical systems using schematics, wiring diagrams, and engineering specifications.

• Performed electrical harness wiring, pneumatic assembly, and vacuum system integration.

• Worked in cleanroom Class A conditions, ensuring compliance with industry standards.

Xerox Wilsonville, OR

QC Inspector – Production Department 2007 – 2008

• Supervised unit assembly, confirming cable connections and correct assembly work.

• Compiled documentation for finished units and escalated to next-level testing.

• Applied quality control concepts to ensure high standards of production.

Process Tube System Wilsonville, OR

Supervisor – Production Department 2005 – 2007

• Inspected and calibrated production systems, ensuring proper flow processes and part orientation.

• Supervised assembly teams, ensuring adherence to quality and safety standards.

Kinetics Celerity Tualatin, OR

Engineering Technician – Design Engineer 2003 – 2005

• Developed workflows from Bill of Materials (B.O.M.), schematics, and blueprints.

• Performed wiring, modifications, and testing on control panels, pneumatic systems, and mechanical assemblies.

Novellus Systems Inc. San Jose, CA

Engineering Technician – Process and Development 2002 – 2003

• Assembled wafer transfer and process modules, including Dual Load Cassette, Gamma, and Vector systems.

• Utilized schematics and blueprints to perform light soldering, robot assembly, and gas box integration.

E-Flow Inc. Sunnyvale, CA

Mechanical Assembler 1998 – 2002

• Assembled mechanical units and calibrated setups according to specifications.

• Welded stainless steel tubes and developed gas box systems for clients like Novellus and Applied Materials.

Education

• C.E.T.I.S 122 College Dental Tech Mexico July 1984

• C.E.T. California Training School CAD Drafter (Architectural, Mechanical, Electronic) March 1994

Certifications & Training

• Cleanroom Protocols & Safety Procedures

• Electro-Static Discharge (ESD) Handling

• AutoCAD Training

Key Achievements

• Successfully repaired and maintained over 100 robotic systems, reducing downtime by 25%.

• Implemented preventive maintenance programs, increasing equipment lifespan by 30%.

• Trained junior technicians in cleanroom protocols and troubleshooting techniques.

Tailored Additions for Robotics Technician Role

To make your resume even more specific to the Robotics Technician role, consider adding:

• Robotics-Specific Skills: Highlight your expertise with Kawasaki robots, controllers, and diagnostic software.

• Field Service Experience: Emphasize your ability to travel to customer sites, troubleshoot issues, and perform repairs onsite.

• Preventive Maintenance: Showcase your experience in maintaining robotic systems to prevent failures and extend equipment life.

• Cleanroom Expertise: Mention your experience working in cleanroom environments, which is critical in high-tech industries.

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