Customer Service Representative
Resume:
Jillian Holung
Customer Service Representative
Decatur, GA 30035
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Pharmaceutical Representative
McKesson-Duluth, GA
April 2024 to October 2024
Orders are given through a smart device and it was my position to locate medications and health devices and have them shipped out daily
Processor
DiversiTech-Buford, GA
April 2022 to October 2023
Orders from customers are sent to me from pickers, to have them processed and boxed. I make sure the customer receives all that has been ordered and print labels out and have them sent out to FedEx, UPS or sent to a Customer pick up area.
Reverse logistics Processor
Amazon-Pendergrass, GA
December 2021 to March 2022
Team Lead
Home Chef-Lithonia, GA
October 2017 to August 2018
I supervised a crew of over 100 people while they portioned products to be distributed to customers. I was responsible for getting the products in the floor of the warehouse daily and I also had to keep count of what was being made and how many we put out daily. Paper work as a must. I had to label everything being produced. A number was given to me daily and I had to have my workers at least produce that many or more. Twice a week I also had to run a shopping line in order for our meals to be shipped out to the customers.
Customer Service Representative
Ryla Teleservices (AT&T) /Alorica-Kennesaw, GA
November 2010 to November 2012
I received Inbound calls daily, from customers who needed their phones to be trouble shot in order for it to work properly. Calls were also about their bills they received and if they wanted to know more info about new products.
Medical Biller and Coder
Metro Atlanta Psychological Services-Atlanta, GA
February 2010 to April 2010
Intern position (temporary)
Nurses Assistant
Birchwood House
August 2009 to February 2010
Atlanta, Ga
Maintained 4 clients daily in a home setting. Range of motion performed every morning. Baths are given as well. Performed daily chores along with administering medications to each patient. Cooking was essential due to me making three meals a day. Experienced with working with dementia and wheel chair bound patients, as well as blind and deaf clients. Data Entry Clerk
Noresco International-Hartford, CT
January 1998 to August 2002
Customer Claims Representative
Aetna
October 2001 to February 2002
Education
Certified Nurse's Assistant
Goodwin College - East Hartford, CT
2000
Skills
• Cash Handling
• Microsoft Office
• Medical Coding
• Medical Billing
• Medical terminology
• Medical office experience
• Insurance verification
• Computer skills
• Caregiving (6 years)
• Medical receptionist
• Customer service
• Typing
• EMR Systems
• Logistics
• Multi-line Phone Systems
• Windows
• Patient Care
• CPT Coding
• Medical Records
• Customer service
• Supervising experience
• Sales
• Medical terminology
• Medical coding
• EMR systems
• Cash handling
• Cash register
• Typing
• Front desk
• Inpatient
• Training & development
• Communication skills
• English
• Baking
• Cake decorating
Certifications and Licenses
Driver's License
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