Goodness Cooper
St. Louis, MO *****
**************@*****.***
Motivated, professional, customer-oriented individual, with experience in data entry, customer service, and administrative assistance. Exceptional interpersonal communication and problem-solving skills. previous account management, administrative assistant, and claims processing positions, that have prepared me for a fast-paced, high volume, data entry position. adept at navigating multiple online systems while adding new and updating existing account information. I am also proficient in MS Office Suite, and various clerical duties, including filing, scanning and record keeping. Authorized to work in the US for any employer
Work Experience
Owner/Operator
GLD, LLC - Berkeley, MO
April 2020 to Present
I own and operate an online and in person boutique. I advertise and market my business for sells. I'm responsible for ordering and stocking inventory. I'm a certified business through the state of Missouri. Insurance Representative
ACE AMERICAN INSURANCE - St. Louis, MO
October 2018 to November 2019
• Allocate checks to bill accounts for policies
• Assist licensed Agents, Brokers, Accountants, Insureds and other Chubb departments with billing inquiries.
• Disburse refund checks for CBS and UAC reports.
• Created billing histories for Agents and Insured for tax purposes.
• Assist licensed Agents with Endorsements and Amendments
• Assisted Insurers with reporting claims for personal property. Administrative assistant ( Contract)
BLOER STAFFING - St. Louis, MO
September 2017 to February 2018
School Admin
• Responsible for daily attendance via Teacherease for advisory teachers and setting automated calls via Call Messenger to guardians for absent scholars
• Responsible for creating google sheets daily for attendance and Kickboard points
• Responsible for answering and transferring calls to the proper persons
• Responsible for utilizing The Raptor Program to sign in and out Visitors, Board of Directors and Therapist.
• Responsible for daily office duties
Account Manager (Contract)
FIRST BANK - St. Louis, MO
March 2017 to August 2017
• Adding trustees to trust accounts per request of trust holders
• Managing input of new account information and account changes
• Created escheatment files for auditors
Claims Processor (Contract)
DELTA DENTAL- ADVANTICA
November 2016 to March 2017
• Clearing Escheatment files via Microsoft Excel and issuing refund checks to patients
• Predetermining Prior Authorizations for Dentist and Oral Surgeons
• Voiding insurance claims and creating new claims for payments to the patients
• Practicing HIPPA Guidelines in all daily duties
Administrative Assistant (Contract)
BASILICO
June 2016 to September 2016
• Created Moisture and Density Reports for monthly meetings
• Assisted engineers and technicians with inventory and timesheets
• Scanning important documents and sending faxes for upcoming Bids Office Assistant
CURBY MEMORIAL PRESBYTERIAN CHURCH - St. Louis, MO November 2014 to June 2016
• Maintaining records of attendance in Microsoft Excel spreadsheet
• Record keeping of the number of hymns used per week
• Creating marketing materials such as flyers for upcoming events
• Arranging format, bulk printed, collated, and stapled bulletins for Sunday worship service using Microsoft Word
Office Manager
CURBY MEMORIAL PRESBYTERIAN CHURCH - St. Louis, MO December 2015 to April 2016
December 2014--April 2015
• Assisting the tax preparers with the clients; screening calls and questions and discrepancies
• Managing the scheduling for employee shifts
• Scheduling appointments for preparers and maintaining accurate payroll records Education
Associate
Skills
• MS Office Suite and Adobe
• Data Entry67
• Customer Service
• General Administrative duties
• Scored 7,644 with 99% accuracy on my data entry test
• Customer service
• Clerical experience
• HIPAA
• Account management
• Office management
• Typing
Assessments
Written communication — Proficient
April 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.