Information Systems Technology

NINA WASHINGTON

Fayetteville, NC, *****

843-***-**** ***********@*****.***

www.linkedin.com/in/nina-washington

DATA MANAGEMENT SYSTEMS ADMINISTRATION INFORMATION SYSTEM SECURITY Information Technology Professional and Army Veteran leveraging over 5 years of proven experience in managing multiple projects and programs; primarily responsible for developing, administering, and managing information systems and security procedures for networks supporting various customers. Adept at leading teams of 2-3 in a dynamic, fast-paced environment. Possess a comprehensive background in communications, infrastructure support, and program management, derived from conducting domestic and global operations. Managed assets valued at $3M while managing risk, safety, and quality assurance. Career supported by operational experience and professional training. Active Secret Security Clearance.

• Leadership

• Data Analysis

• Infrastructure Support

• Training & Development

• Policy Implementation

• Network Administration

PROFESSIONAL EXPERIENCE

• Effective Communication

• Active Directory

• Technical Support

Logistics Systems Inc. Fort Liberty, NC

Cybersecurity Analyst Sep 2024 – Present

• Demonstrated knowledge of the Risk Management Framework (RMF), Assured Compliance Assessment Solution

(ACAS), and Plan of Action & Milestones (PoAM) processes, to remediate and report vulnerabilities and evaluate information systems for compliance

• Coordinate Cyber related actions with customers, vendors, government personnel, and other contractors, by holding weekly meetings and reviewing action items, to ensure all parties understand their responsibilities

• Maintained Cybersecurity compliance in accordance with DoD standards on United States Army Reserve Command

(USARC) systems and servers

• Provide input to government personnel and leadership on ACAS reports to include how vulnerabilities will be mitigated and/or documented

Oneida Technical Solutions Fort Liberty, NC Nov 2023 – Aug 2024 Field Service Technician II

• Performed computer network repairs, software troubleshooting, system administration, and evaluated technology issues in the field while meeting with clients to solve their complex needs regarding IT

• Resolved escalated issues by serving as subject matter expert on wide ranging issues, to include in identifying issues while explaining solutions to restore service and functionality

• Ensuring that systems and networks adhere to security protocols, performing regular security audits, and implementing necessary measures to protect against threats

• Maintained accurate records of hardware and software inventory, system configurations, and troubleshooting procedures

• Conducted diagnostic tests to identify hardware and software malfunctions, while assisting users in understanding and utilizing software applications, conducting training sessions, and creating user guides

• Worked closely with IT teams, vendors, and other stakeholders to coordinate technical activities, resolve complex issues, and implement IT projects

United States Army Various Locations 2018 – 2023 Signal Support Systems Specialist

• Planned and coordinated the installation, testing, operation, troubleshooting, and maintenance of all IT equipment and software systems/servers

• Assisted in the development of programs and plans while considering the strategic level of the department and higher echelon directives, procedures, policies, regulations

• Configured and managed application, file, and database servers, monitored server logs and server availability, and controlled service accounts related to organization automation requirements

• Led and directed all project management phases, such as planning, research, analysis, coordination, modification, testing, implementation, troubleshooting, and production that encompassed assigned projects from start to finish

• Maintained over 70+ computers and user accounts, served as WA (workstation admin) token holder and performed Active Directory to manage and create user accounts and computers

• Troubleshot software such as Adobe Pro, Cisco AnyConnect, Outlook, MS Teams, Google Chrome, MS Edge, Software Center

• Managed and configured government-issued iPhones using MDM (mobile device management) and Purebred, ensuring compliance with security policies and operational requirements Help Desk Technician

• Maintained a 98% satisfaction rate among mission personnel by providing prompt and effective technical support; created NIPR and SIPR active directory accounts and resolved computer hardware and software, printing, installation, email, and operating systems issues

• Managed and resolved over 800 helpdesk tickets, with an average resolution time of 15 minutes, ensuring minimal disruption to mission-critical operations and receiving accolades from superiors for outstanding support

• Trained users in the proper use of hardware and software, made and ran Cat5e cable for different tactical network setups, and imaged NIPR and SIPR computer systems

• Facilitated the setup and maintenance of secure communication equipment and systems, contributing to a 95% operational uptime rate for classified communications during the mission

• Played a key role in the successful implementation of a cybersecurity awareness program, delivering training to 100+ personnel and reducing security incidents by 30% over a 9-month period

• Participated in the logistics and planning of multiple sensitive mission operations, demonstrating exceptional attention to detail and contributing to the overall success of critical objectives EDUCATION CERTIFICATIONS

Bachelor of Science in Cybersecurity and Information Assurance Western Governors University Expected Graduation: Mar 2027 High School Diploma

Security + (SEC+) CompTIA 2025

Specialized Military Training:

Basic Leadership & Development

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook) Google Workspace: Gmail, Calendar, Contacts, Meet & Chat Operating Systems: Mac / Microsoft Windows

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