Customer Service Agent
Resume:
Joshua Watts
Senior Customer Service Agent
Dallas-Fort Worth, TX 75104
**********@*****.***
Experienced with an extensive background in customer service and management, emphasizing in leadership, merchandising, and recruitment. Seeking a position where I can continue to grow and develop skills to a solid future in training and management. Authorized to work in the US for any employer
Work Experience
Customer Service Representative II
Q-Temps/ Louisiana unemployment - Dallas County, TX May 2020 to April 2021
Assist clients with unemployment claims.
Handle high call volume with professionalism and courtesy. Help customers with weekly work searches.
Assist clients with new unemployment claims.
Team Lead
SAS Retail Services - Dallas, TX
December 2019 to March 2020
• Implement approved schematics and plan-o-grams with all items tagged and approved by store management
• Assemble shelves, displays, 8 Frames, and Modeling racks
• Handle various machines and tools for operation which included but are not limited to: Forklift, scissor lift, and power tools.
• Led a team of 3 or more during daily resets/ train new team members
• Interface with clients, leadership and managers. Provide quality customer service Lead Merchandiser
Davaco Inc. - Irving, TX
September 2017 to December 2019
• Implement approved schematics and plan-o-grams with all items tagged and approved by store management
• Assemble shelves, displays, 8 Frames, and Modeling racks
• Handle various machines and tools for operation which included but are not limited to: Forklift, scissor lift, and power tools.
• Led a team of 3 or more during daily resets/ train new team members
• Interface with clients, leadership and managers. Provide quality customer service. Recruiting Agent/Talent Advisor – Kraft Foods
Kelly Services - Garland, TX
September 2016 to August 2017
Build pipeline of candidates readily available for client Help maintain total production for the region
Sourced and contacted many candidates per day using various sourcing methods Maintained and updated Applicant tracking systems (IE: KSN, Bullhorn, Excel) As an onsite Recruiter resolved employee issues (IE: Time cards, Payroll, Bankcards) Recruiting Agent
Countyfair Foods - Arlington, TX
August 2010 to September 2016
Concessions Management (seasonal)
• Recruit and assess qualified candidates for concessions
• Train and teach employees on food preparations, cashier positions, and food replacement
• Resolve product or service problems by clarifying the client needs
• Accounts payable and receivable
• Recommend potential products, services, and training methods Marketing Associate III
RealPage - Carrollton, TX
June 2012 to 2014
Off-Site Leasing Agent
• Marketed the community and qualified each client lead and successfully completed guest card and gained an appointment to visit the community
• Successfully and accurately answered prospect questions and provided appropriate additional information
• Created sense of urgency for a visit then leased available apartment (knowledge of Onsite)
• Captured accurate and legible documentation on all call activity in the PAMM system as required
• Consistently maintained departmental standards for quality
• Achieved defined productivity goals
Office Manager/Recruiting Specialist
VWM Cleaning Services - Dallas, TX
November 2010 to October 2012
• Screened, selected, interviewed potential candidates to be hired for cleaning crews
• Conducted market research, application reviews and information sessions
• Billed new accounts, set up payroll, ordered supplies, and printed out statements
• Managed cleaning service representatives, handled writing contracts & subcontracts
• Built excellent rapport with vendors, troubleshoot & solved issues
• Setup invoices and received payments, scanned and documented appropriately
• As an office manager/staffing specialist I cared, had a service attitude and professional demeanor Assistant Manager
Ross Ave Liquor - Dallas, TX
April 2010 to October 2010
• Recruited and staffed over five qualified employees
• Assisted with screening applications and performing light human resource duties
• Placed product orders as needed
• Supervised product inventory, verified quantity and quality of product received
• Supervised all daily functions of store activity to ensure customer satisfaction
• Accounts payable and receivable
• Managed cashiers in areas of money handling, voids, shift changes, shift breaks & customer service Interior Communications Specialist
U.S. Navy - Waukegan, IL
November 2008 to February 2010
• Maintained and repaired interior communications systems
• Installed and inspected dry cell and storage batteries
• Duty section leader over 50 + men
• Supervised daily operations
• Assess duties according to the skill and ability of naval personnel Education
Certificate in 2 CEU
University of Houston - Houston, TX
September 2016
Certificate in Computer Applications
Richland College - Dallas, TX
August 2016
Pre Med
Jackson State University - Jackson, MS
Skills
• Microsoft office (5 years)
• Excel (3 years)
• Customer Service Skills (5 years)
• Planogram (2 years)
• Merchandising
• Customer Service
• Recruiting
• Accounts receivable
• Administrative experience
• Accounts payable
• ATS
• Talent Acquisition
• Property Leasing
• Warehouse management system
• Manufacturing
• Computer networking
Certifications and Licenses
Osha forklift certification
August 2021 to April 2024
6 years of forklift experience,
Electric powerjack,
Scissor lift and
Baltimore order picker.
TABC
July 2021 to July 2023
11 years of using TABC to sell alcohol products.
Bartending at various events.
And Hawking at NFL, MLB, Major league soccer games, and concerts. Additional Information
KEY SKILLS
* Customer Service * Excel Spreadsheets * MS Word
* Problem Solver * EOE and ADA * Supervisor
* Screen Candidates * Data Entry * Negotiations
Contact this candidate