General Manager Operations
Resume:
Sean W. Barr
Fairfax, VA
*********@*****.***
EXECUTIVE SUMMARY
Results-oriented, positive leader and problem-solver. Proven management skills, expert at building loyal and engaging work environments for clients and associates. Communicates effectively and manages relationships at all levels.
Selected areas of expertise:
Builder of empowered teams and lasting relationships
Event, operations, and project expert
Expert in all facets of food and beverage / hospitality from culinary, service, management, execution and budge
Difference maker
Creative leader
PROFESSIONAL EXPERIENCE
General Manager, Flik at United Airlines IAD Dulles, VA 2022 – 2025
Responsible for all aspects of the day-to-day operations of United Airlines premium Polaris Lounge, along with three UA Clubs at Dulles International Airport. Oversee a staff of over 70, including five managers and six supervisors. Polaris features a premium bar, full-service restaurant, and buffet options. Each club operates a bar, buffet, beverage, and snack stations. Staff also charged with cleaning and maintenance of dining and lounge areas, shower suites and sleeping quarters.
Provide leadership and direction to ensure that all Compass Group and Flik standards are met by managers and staff.
Daily communications with United Airlines onsite client regarding facility, food, and operations.
Cooperate with Unite Here Local 23/Flik CBA and mediation of grievances and disciplinary actions therein.
Maintain an efficient operating budget.
Train managers and supervisors on best practices for operating the clubs.
Implement new menus, drink specials and a new culture for all three UA Clubs.
HACCP Manager, temperature log, knife log and other safety procedures and protocols.
Obtained Certification Official status from Metropolitan Washington Airports Authority authorizing me to sign applications for security badges to help meet staffing demands.
Cooperate with MWAA, TSA and other authorities for badge security among staff.
Assist with recruiting new staff to reduce significant reliance on temporary staffing.
Provide catered events for United Airlines special events, and meetings.
Catering Operations Manager, Restaurant Associates at Capital One McLean, VA 2020 – 2022
Starting just prior to the onset of the COVID-19 outbreak, I was originally hired to facilitate a smoother, more efficient catering operation for the Capital One Campus in McLean VA. During the pandemic our team quickly had to redevelop business models and create new operations to continue to serve our clients and associates.
•Helped develop and implement the Cafes @ Home meal delivery and pickup service.
•Created routing and pickup plans for the new program.
•Created and implemented best practices and new policies for drivers.
•Helped develop and run Experiences @ Home box delivery program.
•Create training materials, policies and procedures and best practices for staff.
•Co-Developed new policies and procedures for ‘covid friendly’ best practice standards for buffets.
•Co-created new menus and ideas for both current and great return operations.
•Created a training manual and SOPs for catering floor and bar staff.
•Prepare and train staff for the eventual return of more standard catering operations.
•Established strong relationships with a variety of vendors and other strategic partners.
Staffing Manager, Windows Catering Company– Alexandria, VA 2018 – 2020
Recruit, hire and train professional culinary and hospitality staff for a multi-million-dollar catering operation.
Create training materials, policies and procedures and best practices for staff of over 250.
Book staff to work a variety of corporate and social functions.
Manage a department budget that represents nearly 25% of total company revenue.
Closely coordinate with sales team and delivery departments to achieve optimal execution of events.
Independent Catering Consultant and Contractor – Arlington, VA 2000 – 2020
Plan, execute and oversee event functions for an array of clients and catering firms. Serve in a variety of roles depending upon event size and needs including Chef, Supervisor and Bartender.
Design, plan and execute events from small to very large guest counts (from 2 to 3000 people).
Manage both kitchen and wait staff for events.
Coordinate and work with various other event vendors for smooth execution of events.
Create and deliver training materials and hands on training for event staff on catering leading practices.
Independent Research and Writing Consultant and Contractor – Arlington, VA 2009 – 2020
Research a wide variety of business concepts, sciences, and industries for the purpose of building relationships and making connections for clients.
Research, study, and compile data to create profiles for clients.
Make recommendations and introductions for clients based on findings.
Phone screening potential business partners.
Create and deliver materials such as newsletters, evaluations, and market studies.
True Line Publishing LLC. Senior Editorial Director – Arlington, VA 2009 – 2015
True Line Publishing is a business-to-business custom media and marketing firm.
Researched, developed, and produced feature articles, business profiles and case studies for US Business Executive and Canadian Business Executive Journals. Responsibilities included researching companies, restaurants, farms, and other food related operations. Conducted interviews, collected photos and other pertinent materials for articles.
•Currently have over 30 publishing credits in digital and print media.
•One of the feature stories was republished by Associated Press and Agriculture.com.
•Produced feature stories that generated on average $100,000 in advertising revenue annually.
Sodexo Services Director of Catering – Washington DC 2007 - 2009
Oversaw all catering needs for Howard University campus including the main campus, law school and WHUT (Howard University Television).
•Managed a team consisting of Catering Chef, Banquet Manager, Catering Captain, catering sales and four cooks.
•Developed and designed menus implemented policies and procedures, manifested orders, Budget Executive Overviews (BEOs), contracts and budget management.
•Managed and orchestrated events and catering functions across the campus.
•Acquired Howard University Math and Sciences Middle School as a full-time, full-service account.
Restaurant Associates, Regional Staffing Manager Kennedy Center for the Performing Arts – Washington, DC 2005 – 2007
Responsible for managing a banquet staff of over 500 employees at various event sites in the Washington DC region. Staffing sites included the Kennedy Center, several Smithsonian Museums, and both the Music Center and Mansion at Strathmore Hall. Work duties included providing training and oversight of staff operations in preparation for all meetings, events, and galas. The size of these events ranged from small, informal gatherings to large, formal events that included the President and other prominent dignitaries.
•Served as a liaison between the banquet staff and other departments in strategic planning and logistical detailing of events.
•Generated $25,000 in new revenue in FY2006 by outsourcing staffing capital to various federal food and beverage operations and local catering companies.
•Recruited candidates for various areas of employment within the regional banquet operations.
•Routinely conducted all new hire orientations and trainings for staff on event service standards and requirements.
•Developed handbooks and packets for employees to use for guidance on protocols and procedures for various levels of events.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Business Administration, Culinary Development, Training
Advanced Research, Writing and Relationship Building Studies
Microsoft XP Professional, Office Suite (Access, Excel, Word, PowerPoint)
Musical Performance and Recording Artist
PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS
ServSafe Certification for Food Protection Manager, National Restaurant Association, 2023
Certified Food Services Manager, Montgomery County Maryland, 2016
TIPS (Training for Intervention Procedures) Certified, 2017
References available upon request
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