Property Manager Real Estate

Regina Lombrana

*** ****** **** **** ****: 512-***-****

Round Rock, TX. 78613 Email: ***********@*****.***

Executive Summary

•Professional with over 19 years experience in the Property Management and Commercial Real Estate industry and growing knowledge of the Mortgage Industry

•Strong people and product-management skills

•Extremely organized and detail-oriented

•Dedicated to growing positive relationships with clients and colleagues

Core Qualifications

•Specialize in account management Highly motivated self-starter

•Knowledgeable in AP/AR Time Management focused

•Consistently meets/exceeds goals Customer service-driven

•Knowledge of multiple software systems used to operate Property and Commercial Management business

Professional Experience

Cushman and Wakefield November 2024-Present

Facilities Coordinator, Global Occupier Services – USA

•Perform a daily walk-through of the 55,000 sq ft space to look for any items that need to be addressed through a maintenance work order with building management, CBRE.

•Support the Thales staff in any needs regarding the ordering of products or supplies for the Canteen account.

•Prepare and finalize reports for any outstanding POs every month.

•Create PR to PO requests for any vendor work that needs to be evaluated on-site before the visit.

•Gather multiple bids for projects to be completed within the space and follow them through to completion.

HCFD Realty Management, Inc. – Austin, TX. 78758

Property Manager February 2023- October 2024

•Create budgets for 2 separate companies, including St. David’s hospitals and HCFD properties, for a total of 22 offices.

•Code invoices and send them for approval.

•Oversee Condo Association properties, communicate clearly with the Association manager, and maintain the relationship with our tenants in their building.

•Maintain the upkeep of 10 buildings and schedule Engineering Capital Expense projects as needed.

Real Page-SimpleBills Division- Home Office, Waco, Texas – This position was remote.

Account Manager July 2022- October 2024

•Oversee monthly pre-billing for 18-20 properties to ensure correct provider bills are present and uploaded in the parser.

•Send prebill to the property for review, answer any questions, and then forward it to billing for processing.

•Once the pre-bill has been processed and converted into an invoice, review it for errors and send it to PMC for payment.

•Make corrections to ledgers as needed when Integrations/Rent Roll is not updated.

Avenue 5-Cedar Park, Texas

Assistant Manager, January 2022- July 2022

•Heavy focus on maintaining and exceeding budget expectations.

•Work directly with vendors and clients to create a relationship for property maintenance and increased asset management.

•First point of contact for resident concerns and responsible for resolutions.

•Implement strong self-starter qualifications by consistently expanding my knowledge of my role.

Greystar-Austin, Texas

Assistant Manager, September 2020-January 2022

•Responsible for rent, balances due, and bad debt collections.

•Reports directly to the property manager for all resident issues and offers solutions.

•Co-manage the property to maintain revenue at $3 million to $5 million.

•Maintain positive tenant relationships for renewal retention.

•Manage daily operations to provide strategic, operational, and fiscal leadership to assigned properties.

The Standard at the Domain-Austin, Texas

Leasing Professional, January 2019- September 2020

•Responsible for meeting monthly leasing goals and continuing to maintain excellent customer service throughout the lease process.

•Manage the weekly Marketing Log to ensure the community information is correct on all websites.

•Complete Biweekly updates on all comps pricing, specials, and weekly numbers on a large spreadsheet for corporate review for on-target pricing.

•Audit all move-in folders and pre-walk move-ins to ensure complete expectations have been met before move-in.

•Follow up for resident satisfaction on service requests.

Southstar Bank-Leander, Texas

Loan Operations Processor, August 2017-August 2018

•Dual role of Funding loans, followed by a complete file review for accuracy using Encompass.

•Perform a follow-up on trailing documents for closed loans.

•Work closely with the Closer and Underwriter for any missing or incomplete documentation before closing and approving funding.

•Work quickly to ensure sold loans are completed promptly and sent to Investors.

IMT at Riata-Austin, Texas

Property Manager, April 2013- September 2015

•Thorough knowledge of state and national laws regarding Tenant and Landlord rights.

•Prepare legal paperwork for Evictions or other breaches of the terms of the contract.

•Ensure residents' satisfaction through regular follow-up and survey requests.

•Prepared spreadsheets for the property to help construct the budget for the upcoming year. This required proper accounting documentation throughout the year.

IMT at Wells Branch- Austin, Texas

Assistant Property Manager May 2010-April 2013

•Surpassed revenue goals in 4 consecutive quarters, for 3 consecutive years.

•Exceeded company objectives with increased collectible income.

•Managed unpaid accounts after residency was terminated to decrease debt.

•Monitored all accounting for AP and AR so property financial obligations were met.

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