Client Support Community Outreach
Resume:
Dionne Smith
Caseworker
Profile
Dynamic Caseworker with five years of experience, driving impactful rehousing initiatives and enhancing client support through effective advocacy. Expertise in case management, community outreach, and meticulous documentation preparation ensures that client needs are met with efficiency and care. Skilled in coordinating with social services and managing essential information to facilitate smooth transitions into housing. Committed to fostering a compassionate environment that promotes well-being and stability for individuals and families, providing exceptional support tailored to their unique challenges.
Employment History
Caseworker at CITY OF NEW YORK DEPARTMENT OF HOMELESS SERVICES
August 2023 — April 2024
- Conduct community outreach and research for rehousing initiatives
• Manage client cases, gather ROI, and vital information
• Prepare and package client documents for submission to Housing Preservation Division
• Facilitate client transition into housing through efficient processes
• Coordinate with social services and nonprofit organizations for client support.
Financial Aid Representative NYC Campus at MILDRED ELLEY November 2020 — February 2025
- Conduct initial Financial Aid interviews and packaging sessions for students and parents using electronic media.
• Review student files for compliance with award aid and assist in Loan Entrance counseling and Online Direct loan processes.
• Ensure completion of required forms for NY State TAP eligibility and collect necessary documentation for awarded aid funds.
• Maintain private financing, student tuition payments, and other financial funds to support student files.
• Process and monitor student payments, update disbursement information, and provide assistance with FPEL and Direct Loan Administration.
Integra Managed Care -Personal Care Assistant
November 2019 — November 2019
- Monitor patient's wellness and report any setbacks or potential issues.
• Provide personal care to elderly residents, manage household tasks, and administer basic care.
• Offer informative service to residents and family members.
• Assist residents with planning, shopping, and preparing meals. Details
The Bronx
United States
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Skills
Case management
Client support
Community outreach
Documentation preparation
Advocacy
Basic care administration
• Advocate for residents as a personal care aide through the agency on aging.
Merchandise/ Inventory Associate at MADISON SQUARE GARDEN September 2018 — September 2018
- Arranged merchandise and built product displays
• Greeted customers and provided product knowledge
• Stocked displays with new merchandise
• Assisted in training retail sales associates on cashing procedures
• Maintained accurate inventory records, processed purchasing orders, and investigated problems
NYU Financial Aid Representative/Bursar at NEW YORK UNIVERSITY June 2018 — June 2018
- Managed student accounts and processed weekly check requests for fund disbursements.
• Engaged in admission open houses and financial aid info sessions.
• Advised new and current students on federal and state financial aid resources.
• Collaborated with colleagues to improve financial aid processes.
• Provided exceptional customer service to students seeking financial assistance.
Proctor /Instructor Assistant at COLUMBIA UNIVERSITY April 2018 — April 2018
- Oversaw completion of required testing forms for candidates.
• Managed secure exam materials, adhering to confidentiality protocols.
• Distributed exam materials, adjusting to administrative changes.
• Provided academic integrity and support for participants during exams.
• Advocated for administrative changes during test execution. Parent Coach at YAI - Seeing Beyond Disability, New York City October 2024
A parenting coach works alongside parents to address specific areas of concern and provides action plans to create ongoing success. They mentor and guide parents through real-life parenting and family issues, offering strategies and a listening ear to navigate the challenges of raising children. Parenting coaches evaluate parenting skills, identify areas for improvement, and teach effective communication and discipline strategies
Education
Associate of Arts in Liberal Arts, HOSTOS COMMUNITY COLLEGE February 2025
Certificate, LEHMAN COLLEGE
February 2025
Bachelor of Arts in English Literature, CITY COLLEGE January 1998 — January 2001
Certificate, Lehman College
Bachelor of Arts in English Literature, City College Certificate of Food Protection, New York City Department of Health and mental hygiene, New York City
July 2024 — September 2024
Certificate in food Protection
Certificate, IBM
March 2024 — April 2024
IBM Skills Build
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