Bodily Injury Customer Service

Tyrone Slaton Jr

**************@*****.*** 470-***-**** Decatur, GA

SUMMARY

Seasoned insurance professional with 10 years of experience, specializing in claims adjustment and customer service. Skilled in investigating multi-vehicle accidents, processing bodily injury claims, and ensuring compliance with auto policies and state regulations. Seeking to leverage expertise as a General Liability/Bodily Injury Claims Adjuster II.

WORK EXPERIENCE

American Family Insurance Madison, WI (Remote)

Mar 2023 – Feb 2025

•Investigate multi-vehicle and minor bodily injury incidents to establish liability and initiate claims processing.

•Manage claim lifecycles, identify, and resolve quality issues to address delinquent balances.

•Acquire and apply basic knowledge of auto policies, endorsements, and state regulations to ensure compliance with service standards.

•Utilize job aids, expertise, and tools to process claims accurately and compile supporting documentation for settlements.

Senior Claims CSR I Jan 2021 - Mar 2023

•Documented First Notice of Loss, ensuring thoroughness and empathy in client interactions.

•Upheld high standards of service delivery through meticulous attention to accuracy and promptness.

•Addressed customer complaints effectively, providing suitable solutions and timely follow-ups.

United Healthcare Atlanta, GA

Senior Healthcare Advisor I Mar 2020 - Jun 2021

•Summarized key responsibilities of healthcare initiatives, enhancing clarity and focus for effective communication.

•Highlighted critical accomplishments to streamline complex information, facilitating stakeholder engagement.

•Supported decision-making processes by providing distilled, essential content for strategic discussions.

Randstad/Virginia Premier Atlanta, GA

Enrollment Specialist I Nov 2019 - Mar 2020

•Facilitated IBS/HRA Assessments and coordinated referrals to case management programs, ensuring comprehensive support to members.

•Maintained prompt and professional communication, addressing inquiries and concerns from internal and external stakeholders through email and phone interactions.

Aliera HealthCare Atlanta, GA

Member Service Analyst I Mar 2019 - May 2019

•Managed data entry tasks with precision and applied critical thinking to assess member needs, recommending appropriate healthcare plans based on individual requirements.

•Provided timely and efficient responses to email and phone inquiries, maintaining high standards of service excellence for internal and external customers.

State Farm Dunwoody, GA

Claims Adjuster I Aug 2013 - Jul 2018

•Conducted comprehensive investigations into multi-vehicle accidents and minor injury claims, determining liability and processing payments.

•Managed the full lifecycle of claims, resolving quality issues to mitigate outstanding balances.

•Developed expertise in auto policies, endorsements, state regulations, and repair techniques, providing guidance to colleagues.

EDUCATION

Montgomery, AL

Computer Information System Aug 1992- May 1995

SKILLS

Claims Handling of Multi-Vehicles • Litigation & Salvage Procedures • Team Player • Expertise in Verbal &

Non-Verbal Communication • Data Analytics • Problem Solving • Adaptability • Time Management • Insurance

Decision Making & Judgement • Microsoft Office Software • PowerPoint • Outlook

Contact this candidate