Customer Service
Resume:
HIGH SCHOOL DIPLOMA:
GENERAL
Bartlett High School
Webster, MA
Some College (No Degree):
Physical Therapy
Becker College
Worcester, MA
********@******.***
Wind Gap, PA 18091
Skills
• Customer Service
• Microsoft office and Excel
Point of Sale (POS) system
operations
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Multitasking and
Prioritization
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• Attention to Detail
Verbal and Written
Communication
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• Team Leadership
• Inventory Management
Education And Training
Seasoned Bar Manager/Bartender with 25 years of experience in a high volume restaurant/bar setting. Driven to provide quest with a memorable experience and deliver the highest quality of service. Hard worker who always goes the extra mile to increase business and to keep customers happy. Outgoing Personality with Exceptional multitasking and organizational skills. Outstanding customer service and ability to work well with a team.
Cherry Hill Hotel - Bar Manager/Bartender
Nazareth, PA
12/2017 - Current
CAUSEWAY BAR & GRILL - Bar Manager/Bartender
Murrells Inlet, SC
09/2005 - 09/2015
CVS Pharmacy - Pharmacy Technician
Oxford, MA
11/2002 - 09/2005
Lisa Lilly
Summary
Experience
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
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Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
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Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
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• Served directly under the owners as a Bar Manager. Update and review daily purchase orders, invoices, sales and other reports.
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Performed all management/Bar opening and closing duties including handling money, server/bartender cash outs and reports.
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• Maintained beer and liquor inventory.
Oversaw staff, staff training, social media, events, and liquor representatives.
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Developed repeat business by establishing close and lasting relationships with guest.
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Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
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Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
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Transmitted claims to insurance companies for payment and reconciled EOBs.
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