Customer Service Success
Resume:
MA. ANGELA M. BERMAS
Skills
Contact
Education
Objective
A detail-oriented and organized professional with
strong administrative and communication skills,
seeking a position to leverage my skills and
contribute to the smooth operation of an
organization.
Experience
2003-2008
Zone 2 Bigaa, Legazpi City
4500
**.******.*******@*****.***
Excellent Communication skills
Analytical Skills
Customer Service Skills.
Data entry
Detail Oriented
Email Management
Self-motivated
Proficient in using Dentrix Ascend
Proficient in using Microsoft Office
applications like Word, Excel,
PowerPoint, and others,
Contact insurance companies to
follow up on claims payments.
Post payment on the portal.
Proficient in using Dentrix Ascend.
Contact parents to schedule an appointment
check-up.
Confirm the patient's appointment.
Make outbound calls to potential clients to introduce Medicare plans and gather information about their
needs and preferences.
Effectively communicate with prospects, answering
their questions and addressing their concerns.
Schedule appointments for Medicare agents to
review their coverage options.
Claims Admin Assistant
Lead Generation Specialist
Appointment Coordinator
Phone
Address
Bachelor of Science in Elementary
Education
Daraga Community College
2021-2023
BDL Health Services
2023-2025
Vital Solution Partners
2024
Vital Solution Partners
Jeizelle Melanio
Children’s Dental Funzone
Teamlead
Corrie Marie Tacurda
2021-2022
Tax4less
Virtual Admin Assistant
2019-2019
ESL Online Learning
2020- 2022
Pandr BPO (Powered Projects)
Admin Assistant/ Logistic Support
2018-2019
Synergia BPO Solutions (Tax1099)
Technical Support Representative
Request and gather required tax-related documents
from clients via email, phone, or online portals.
Serve as clients' primary point of contact during the document collection process.
Respond to client inquiries regarding document
submission timelines and requirements.
Monitor tasks and deadlines within the CRM system
to ensure timely follow-up and completion of all
client-related activities.
Assist in preparing engagement letters, tracking
client deliverables, and maintaining accurate
records.
Collaborate with other departments to improve
processes and enhance the client experience.
Answer, screen, and professionally return phone calls. Manage case assignments, develop service plans,
track progress, and execute case closures
Track and record case information, complete forms, and produce reports.
REFERENCES
Virtual Admin Assistant
Manage and organize office operations, including
filing, scheduling, and document management.
Assist with record-keeping, ensuring compliance with relevant regulations and procedures.
Handle correspondence, emails, and phone calls,
acting as the first point of contact for inquiries. Work closely with other team members, including field managers, staff, and clients, to facilitate
communication and coordination.
Children’s Dental Funzone
Teamlead
Respond to customer queries through chat, email,
and phone calls.
Provides timely and accurate customer feedback.
Assisting with preparing tax documentation, filing, and organizing tax returns.
Assisting clients in exporting Excel files to
QuickBooks.
Proficient in using Zendesk, Excel, and Quickbooks. 2010-2011
BDBPO Solutions Inc
Lead Generation Specialist I Cold Caller
2011-2014
Equinox Virtual Solutions
Web Researcher I Contact Finding Agent
2015-2015
Sutherland Global Services
Order Assistant
2016-2018
Sutherland Global Services
Customer Service Representative
Identifying resources for research.
Recording notes and communicating them to the
team.
Find the contact email of the person in charge on the website.
Contacting prospective customers.
Evaluating leads.
Proactively schedule calls with prospective clients via phone.
Assisting customers with order taking.
Recommend flowers to customers based on their
style preferences, budget, and occasions.
Answer customer questions regarding their order.
Responding promptly to customer inquiries.
Processing orders, forms, applications, and requests. Keeping records of customer interactions,
transactions, comments, and complaints.
Communicating and coordinating with colleagues as
necessary.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Contact this candidate