Scrum Master Project Manager
Resume:
Rakhi Prasad
******.******@*****.***
SENIOR SCRUM MASTER
Over Fifteen years of IT experience in Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), and Product Lifecycle Management (PLM)
Five years’ experience in direct implementation and enhancing Agile processes for large organizations via Agile transformation
Highly skilled in PI Planning, Sprint Planning, Retrospective, Backlog Refinement & Review/Demo
Well versed in elicitating client requirements through interviews, workshops, and existing documentation
Provided leadership and guidance to Project Managers, Business and Technical Leads, Engineers, and Consultants to ensure successful completion of projects within the business vertical portfolio utilizing IT PMO standard processes, procedure and toolsets
Ability to interact with customers, self-motivated and team player with good communication skills and capable of handling multiple tasks. Quick Learner, Excellent Team Player with good interpersonal skills
Dynamically adoptable to new concepts and applications within a timeframe.
Ability to adapt and approach to mounting challenges
AREAS OF EXPERIENCE
Software
Jira, Confluence, Rally, ServiceNow, Microsoft Project, Microsoft SharePoint, Microsoft Visio, Microsoft Office, Microsoft Teams, WebEx, Rational Suite, Enterprise Architect, VersionOne, Azure DevOps
Testing
HP ALM, Test Rail
Methodologies
Agile frameworks including SAFe, Kanban, Lean, and Scrum, Gherkin
Certifications
CSM, PO/PM, SAFe6.0 Agilist
Technical
Java, Mainframe
WORK EXPERIENCE
Fannie Mae August 2022- Present
Lead Scrum Master/Project Manager
Working for a Monitoring Observability team as a Scrum Master/Project Manager. The Project (Monitoring Analytics and Reporting Services) objective is to identify the optimal monitoring tools for Infrastructure and Applications. Identify monitoring gaps across the infrastructure stack and define remediation plan for each Hosting and Engineering Services: Compute, Storage, Network, Application, and Technology Shares. Services: Database, Middleware and Application Integration Services (SOA). Digital Workplace Services, Collaboration Services (O365, WebEx, Jabber) Authentication Services (LDAP, AD), Remote Access (VPN, VDI, Xen, Xen Desktop) Security Services: ESSO, Ping, RAM, PAM, Ironport and implement appropriate tools.
Proficient Knowledge of Splunk, Open Telemetry, Splunk with Business Observability, EMM Sentinus
Overall project management from prototype to implementation on various Monitoring tools
Managing on-premises to AWS cloud migration project. Target 30 applications in 2024
Prepare and present weekly status report to executive team members
Manage multiple Agile Scrum projects under a single business portfolio. Facilitate and support the team in meeting their Sprint and Release goals towards Product Delivery. Strongly service the Product Managers and Development team in their quest to do everything possible to delight customers.
Support and educate the Product Manager, especially with respect to grooming and maintain the product backlog
Conduct and facilitate Ceremonies (daily standup, sprint planning, grooming sessions, product reviews, sprint retrospective, and other essential scrum events)
Coach teams on Agile best practices, principles and SAFe frameworks to enhance efficiency and delivery
Foster a culture on continuous improvement, ensuring teams remain engaged, collaborative, and focused delivering high value healthcare solutions
Attend Scrum and Scrum meetings to ensure scrum teams are collaborating and are aligned to the overall program objectives and review risk assessments and mitigation plan
Prepare for and facilitate Planning Increment (PI) Planning then Lead the successful execution of each PI to achieve its objectives and enabling outcomes to execute the ARTs product vision
Facilitate Pre PI Planning and PI Planning for All teams for each increment and ensure that Features are defined as per the SAFe framework in JIRA
Coordinate major feature releases and ongoing value delivery to customers
Facilitate program level agile ceremonies to include dependency mapping, release planning and scope alignment across Product teams
Support Open Telemetry onboarding migration for 100+ assets that are on Dynatrace by end of 2025. 75 assets have been onboarded to Open Telemetry
Experience using JIRA/Confluence for day-to-day scrum related duties
Freddie Mac, Mclean VA February 2022- August 2022
Senior Scrum Master
Working as a Senior Scrum Master in Single Family Data Transformation and Data Delivery team for Securitization Program
oThe team focus on the following:
Enable data for the Common Securitization Platform (CSP) and Single Security
Integrate Loan and Securities Data to support Credit Risk Transfer
Enhance process and data in support of FHFA mandates and initiatives such as London Inter-Bank Offered Rate (LIBOR)/Secured Overnight Funding Rate (SOFR)
Support the following Applications as part of the securitization program (BDAP, Stratus, Contract APP, Loan APP and MBS APP)
Work with the Program team, business lead, development team to adhere to FHFA compliance with service level agreement and maintain throughput (number of user stories) and cycle time under defined control limits
Work closely with Release Manager to ensure deployment items are approved and signed off prior to the release
Facilitate and provide timely manner status during deployment night of each release to ensure management is informed
Collaborate with stakeholders groups across the organization to ensure business and technology alignments, proposed solutions, define specifications and needs
Manage all JIRA Scrum boards for multiple teams
Create LOE (Level of Effort) for a new Feature/Enhancement by working closely with Product Owner and Tech Lead.
Lead the daily scrum and sprint plan/reviews with the development lead (product owner) to assign resource, prioritize new demand, monitor backlog and upcoming SDLC releases.
Facilitate Release Planning, Sprint Planning, Backlog Grooming and Retrospective meetings
Facilitate Pre PI planning session by following SAFE framework to ensure Features/Stories/Risks and Dependencies are defined prior to actual PI session for the team(s)
Facilitate 2 days of PI Planning Session at the end of each PI to review the planned Features and Stories for the team.
Collaborate with various team member within the program to implement on Onboarding and Off boarding processes in Confluence page
Conduct Sprint Demo and System Demo for the team at the end of each Sprint cycle.
Remove team impediments daily to allow the team to deliver the sprint goals and deliverables
Coach Agile practices and scrum framework within the team to ensure a shift in mindset, behavior and facilitate events and ceremonies
Mitigate risk during the sprint and for overall release by working with the leadership team closely and informing them in a regular basis
USPS (Accenture), Washington DC August 2021- February 2022
Senior Scrum Master
Lead a 20-member team supporting for USPS two large projects in Scrum Framework
Work with the Program team, business lead, development team to adhere to 99% compliance with service level agreement and maintain throughput (number of user stories) and cycle time under defined control limits
Work as a Release Manager to ensure SIT/CAT testing runs smoothly and features are deliverable on the timely manner
Monitor, track progress and communicate product status to all stakeholders
Enable agile adoption & scrum ways of working cross functionality
Manage all VersionOne Scrum boards for multiple teams
Lead the daily scrum and sprint plan/reviews with the development lead (product owner) to assign resource, prioritize new demand, monitor backlog and upcoming SDLC releases.
Facilitate Release Planning, Sprint Planning, Backlog Grooming and Retrospective meetings
Remove team impediments daily to allow the team to deliver the spring goals and deliverables
Coach Agile practices and scrum framework within the team to ensure a shift in mindset, behavior and facilitate events and ceremonies
Mitigate risk during the sprint and for overall release by working with the leadership team closely and informing them in a regular basis
Fannie Mae, Reston VA May 2019- May 2021
Scrum Master/Project Manager
Documented E2E process of Onboarding New Hires (FTEs and Contractors) for the organization to understand the gaps and work on the impediments for downstream areas (Taleo, HRHome, Serraview, ADP, 2nd Nature)
Led multiple projects through Enterprise processes (E1) via Demand management and delivery
Managed Digital Workplace application tools retirement projects for over 500 business application teams
Implemented Way Of Working (WoW) and Lean Agile for the Smart Workplace organization
Established group problem solve cadence by acting as a servant leader/facilitator of meetings
Established Retrospective cadence to make system and process improvements captured in closed sprints
Facilitated PI Planning and Scrum ceremonies for multiple squads across organizations
Trained squad members (technical and non-technical) to utilize key Scrum metrics (e.g. Burn down charts) to support successful delivery of committed work in a highly technical environment
Worked side by side with Product Owners to manage sprint backlog items, blocked features/stories, and active tasks
Utilized Agile practices (Kanban for Operations, Scrum for Engineering) to help squads manage sprint tasks
Managed all JIRA Scrum boards for multiple squads
Engaged in communications between Operational and Engineering squads to resolve impediments
TIAA CREF, New York February 2017- April 2019
Scrum Master/Senior Business Analyst
The scope of the project was to create a centralized Mobile and Web based Bill Pay system for Banking and Brokerage area using Agile/Kanban Methodology. The existing Services were enhanced and integrated with a new User Interface (Bill Pay). In Addition replaced People Pay to Zelle for existing and new and existing customers.
Led teams in achieving their objectives by conducting Scrum meetings such as daily standups, demonstrations, retrospectives and planning meetings
Proactively track, record, remove and escalate impediments
Prepared Scrum team and work closely with Product Owner to make Solution backlog ready for Planning.
Prepared the Scrum Artifacts - Product Backlog with User Stories, Sprint Backlog, Sprint Task List, Sprint Burn Down Charts and Release Burn Down Charts using JIRA
Facilitated coordination and communication across agile teams through demos, Scrum of Scrums and knowledge sharing sessions
Worked with stakeholders to ensure user stories are fully vetted and include all necessary testable requirements and testable acceptance criteria
Worked closely with On Site and Off Shore teams (i.e. architects, developers, QA/UAT, and UX during the 2 week sprints to assist in the seamless delivery of the user stories
Worked closely with Production team during the Go Live schedule for critical releases
JP Morgan Chase & Co, New York December 2015- January 2017
Senior Business Analyst
The scope of this project is for Compliance and Control area to create Employee Profile Tool (web based), which centralizes pertinent employee data into a single application for Sales and Traders Employee in Trade Surveillance department. This tool was also created to track transactional trading data such as loss and gains of trading for Fixed Income, Commodities and other Line of Business within JP Morgan Chase. The tool was the main point of reference as it relates to front office employee information. On/Off boarding workflows will be established, streamlining processing & review of employee data. The tool will also provide the supervision hierarchy that defines supervision roles as well as define access and permissions to the new Supervisory Portal.
Participated in Requirements Gathering Sessions and worked closely with the business users ( Fixed Income, Commodities and Surveillance) to capture the business and functional requirements
Decomposed business requirements into concise business and technical user stories that could be consumed for each sprint
Detailed the user stories to include description of the requirement, user acceptance criteria, system validation and business rules
Facilitated backlog grooming sessions, with the Product Owners from Digital Marketing, Investment Banking User and Trade Surveillance users to detail out the user stories and determine the business priority
Facilitated the Sprint planning meetings, which included the Business Users, Product Owner, Development team and the SCRUM team
Ensured the selected user stories for sprint(s) were sized appropriately and prioritized
Worked closely with On Site and Off Shore teams (i.e. architects, developers, and tester) during the 3 week sprints to assist in the seamless delivery of the user stories
Conducted sprint demos at the end of each sprint and worked closely with the Product Owners to get acceptance for the delivered user stories
Identified and removed impediments that kept the team from achieving their goals
Provided Project Managers with detailed project plans to include resources, tasks and milestones
Provided leadership and guidance to Project Manager, Business and Technical Leads, Quality, Engineers and Consultants to ensure successful completion of projects within the business vertical portfolio utilizing IT PMO standard processes, procedure and toolsets
Health First, New York January 2013- December 2015
Business/Quality Analyst
The scope of this project was to implement HIX (Health Insurance Exchange) Portal with various different plans/tiers for existing members and to enroll new members. Perform E2E testing from Enrollment, Claims, Member Services, Network Management, Provider Services, Medical Management, and Billing, Payers and Providers.
Worked with all areas within healthcare including but not limited to: Claims, Network Management, Provider Operations, Membership, Sales, Legal, HIPAA Compliance, Sarbanes-Oxley (SOX), and Corporate Communications & Marketing, Payers and Providers. Identified cross-functional and organizational process improvement opportunities
Executed written test scenarios and test scripts for User Acceptance testing to ensure system configurability to specifications of business and quality requirements
Provided Project Manager with detailed project plans to include resources, tasks, and milestones
Provided leadership & guidance to Project Manager, Business and Technical Leads, Quality Engineers and Consultants to ensure successful completion of projects within the business vertical portfolio utilizing IT PMO standard processes, procedures & toolsets
Documented and analyzed Business / Functional Requirement Document (BRD/ FRD) as well as Use Case, Cross Functional Diagram using BPMN and Swim Lanes
Traced functional requirements and functional specifications to design and test cases
Interacted with system architect, developers, QA engineers and business users
Facilitated Monthly SCRUM planning meeting to define project priorities from backlog
Worked with the PMO to develop procedures for the execution of software projects and deployments.
Managed relationships with vendors to ensure allegiance to project milestones
Assisted in development of training materials for new resources and process improvements
Assisted and managed transition to Agile SCRUM from non structural implementation
Worked with Quality Assurance manager to create and implement streamline QA model resulting in 25% less defect reporting and greater visibility for all department
Analyzed Test Plans, Test Strategies, Test Cases, and Test Scripts
ADDITIONAL WORK EXPERIENCE
Citrix Systems, Fort Lauderdale FL August 2012- December 2012
Business Analyst/Quality Analyst
Campus Management Corp, Boca Raton FL March 2011-July 2012
Business Analyst
Highmark (Blue Cross Blue Shield), Pittsburgh PA June 2010- March 2011
Business Analyst
JP Morgan Chase, Wilmington DE Feb 2009 – May 2010
Business Analyst
EDUCATION
Bachelors of Science in Information Systems Management
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