Business Analyst Intelligence

Helen F-Trotter

Business Analyst

*****.*********@*****.*** • 317-***-****

LinkedIn • Indianapolis, IN

Accomplished Business Analyst with 6 years of experience in driving business transformation through data-driven insights and process optimization. Proven ability to bridge the gap between business needs and technology, leading to 30%+ efficiency improvements in cross-functional team projects. Adept at Agile methodologies, Business Analysis, Requirement Gathering, data visualization, cross functional team collaboration and stakeholder engagement, ensuring seamless project execution. Holds a Master’s degree and multiple certifications in Scrum, Agile, and IT, reinforcing expertise in process automation, requirement gathering, and business intelligence.

Areas of Expertise

Functional & Non-Functional Analysis

Agile & Scrum Practices

Solution Design

Requirements Gathering

Software development lifecycle (SDLC)

JIRA and Confluence

GAP Analysis

Process Flow Diagramming

Stakeholder Engagement

User Acceptance Testing (UAT)

Product Feature Integration

Problem solving and Analytical thinking

SQL

Service Now

Business Process Improvement

Cross-Functional Collaboration

Software Release Management

Training Development

Documentation and communication

Excel and Pivot Tables

ITIL Framework

Professional Experience

AECOM Technology, Remote

Business Analyst

May 2019 — Present

. Collaborated with cross-functional teams to gather, analyse, and document precise business needs, ensuring alignment with strategic goals. Worked closely with stakeholders and Product Owners to decompose complex epics into actionable user stories and prioritize the backlog for effective delivery. Created detailed process flow diagrams, Mockups, and wireframes to facilitate iterative development and software releases. Participated in Agile ceremonies, including Sprint Planning and Daily Stand-ups, to enhance team communication and collaboration. Developed training materials and led User Acceptance Testing (UAT) to ensure high-quality solutions

●Spearheaded development of detailed user personas and use cases, improving product usability and ensuring the alignment of solutions with end-user needs.

●Enhanced backlog prioritization in collaboration, contributing to a 30% improvement in development efficiency and faster feature releases.

●Facilitated Agile ceremonies, leading to a 25% boost in sprint effectiveness and smoother project execution.

●Delivered training programs promoting higher end-user adoption, maximizing value of new software implementations.

●Achieved high stakeholder satisfaction across all projects by capturing and prioritizing business needs, ensuring timely and high-quality deliverables.

●Streamlined business analysis projects, enhancing client's payment process and maintenance request workflows by integrating new features into their existing web applications.

Education

Master’s degree in international business

Coventry University, Coventry, UK

Bachelor of Economics

North American University

Certifications

Certified SAFe® 6 Scrum Master (SSM)

Certified Scrum Product Owner (CSPO)

Professional scrum master (PSM1)

Informatics Certification, Ivy Tech Community College

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