Customer Service Representative
Resume:
Michelle Moss
Florence, KY *****
**************@*****.***
Experienced Inventory Control Clerk with over 4 years of industry experience. Background includes running daily reports, handling inventory sheets, reviewing parts for accuracy and cycle counts.
Technically proficient in Microsoft Office Suite as well as AS400. Able and eager to begin as soon as possible.
Work Experience
CSR - Customer Service Representative / Sales Agent
Spectrum
October 2022 to February 2025
Researching potential clients and identifying new sales opportunities.
Reaching out to leads through cold calling, emails, or networking.
Engaging with customers, either over the phone, via email, or in person.
Building and nurturing relationships with potential and existing clients.
Addressing customer complaints and concerns by identifying the problem and offering solutions.
Ensuring that any issues are resolved in a timely and efficient manner to maintain customer satisfaction
Keeping detailed records of customer interactions and issues.
Updating databases or CRM systems with relevant customer information.
CSR - Customer Service Representative CheckSmart Community Choice Financial - Florence, KY October 2021 to October 2022
•Assisted customers with a warm and professional attitude
•Processed Loans
•Assisted customers with questions
•Interacted with customers through live chat
•Kept records of customer complaints
•Handled emails, inbound calls, and outbound calls
Business Associate
Mortenson Family Dental Partners - Independence, KY March 2019 to October 2021
I worked the front desk. I would answer phones make appointments. I called insurance companies and got a break down of benefits and would print out an estimate of their benefits to let them see how much their dental work was going to be.
Quality Contro/ Concessions
BELCAN- MEGGITT - Erlanger, KY
August 2018 to February 2019
Quality Control (Contract- Completed) • Check parts, review for accuracy • Concessions
Inventory Clerk
CROSSET COMPANY - Independence, KY April 2011 to February 2018
Did the inventory over the warehouse if there was an item showing in a location that wasn't there would research to see what happened to it then locate it and put it back if found it • Cycle counts • Once receiving cane in go put trucks in to be received • Also did shipping wave orders to the floor to be picked worked with AS400 and Fascor
STAY AT HOME MOTHER
June 2009 to April 2011
Patient's counselor
CINCINNATI DENTAL SERVICES - Edgewood, KY
October 2004 to June 2009
Worked with patients and their insurance companies so could provide an estimate of dental work that needed to be done • multi-tasking • Answering phones and making appointments
Education
High School Diploma
Dixie Heights High School - Edgewood, KY
Skills
•AS400 (6 years)
•CLERK (6 years)
•INVENTORY (6 years)
•INVENTORY CLERK (6 years)
•SHIPPING (6 years)
•ACCESS (Less than 1 year)
•EXCEL (Less than 1 year)
•INVENTORY CONTROL (Less than 1 year)
•MICROSOFT OFFICE (Less than 1 year)
•MS OFFICE (Less than 1 year)
•OUTLOOK (Less than 1 year)
•POWERPOINT (Less than 1 year)
•SHIPPING AND RECEIVING (6 years)
•WORD (Less than 1 year)
•Quality control (1 year)
•Customer service
•Accounts Receivable
•Management
•Quality Assurance
Certifications and Licenses
CPR Certification
Additional Information
SKILLS
Microsoft Office (Excel, PowerPoint, Word, Outlook, Access Software), MS Windows, AS400, Fascor,
shipping and receiving, inventory clerk, inventory control
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