Patient Care Medical Center
Resume:
VICTORIA GUICE
*** *** ******* **** ******, MS **046
********@*****.***
OBJECTIVE
An experienced medical professional with a background in ER admissions, patient and imaging scheduling, training on boarding team members, phlebotomy, and laboratory maintenance, seeking a responsible position to gain professional experience. As a highly motivated and compassionate individual, I am eager to utilize my excellent interpersonal skills, and extensive medical knowledge to achieve the goals of a company or corporation that focuses on client health, employee development, and optimum patient care.
EXPERIENCE
Baptist Medical Center Jackson, MS
Patient Admissions Representative March 2022 – Present
Registers patients accurately, efficiently, and professionally to ensure data base integrity and facilitate claims processing.
Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
Strives to expedite patient flow through prompt and courteous service.
Performs other duties as assigned, to include health screening.
Responsible for admitting and registering scheduled and non-scheduled or emergent patients for the assigned department.
Obtains identification to assure accuracy of demographic and insurance information.
Enters information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number employer, guarantor, and correct medical record number.
Collects co-pay or deposits as appropriate for service being rendered.
Explains facility policies and ensures patient and/or relative understands and signs the consent and insurance forms at the appropriate time.
Complies with Medicare/Medicaid and other insurance rules and regulations.
Train on boarding employees and Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents.
Merit Health River Oaks Flowood, MS Emergency Room Admissions Clerk 2016 – Present
Greet and assist patients in a kind and professional manner.
Responsible for expediting patient check in, check out, registration, and patient copayments.
Interview patients to obtain required financial and medical information.
Answer phone calls with politeness and consistent use of proper telephone etiquette.
Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
File, update, trian and organize patient records including insurance verification and pre-certification through collaboration with Case management.
Plan and coordinate hospital transfers and laboratory tests and services.
University of Mississippi Medical Center Jackson, MS
Lead Medical Office Assistant July 2019 – February 2022
Greeted and assisted patients in a kind and professional manner.
Assisted physicians, nurses, and other medical staff by performing administrative and clinical duties under the direction of a physician.
Preregistered patients for appointments and procedures.
Coordinated actions needed between patient and financial assistance office.
Escorted patients to exam rooms, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.
Ensured all related reports, labs, and pertinent information is filled out and available in patients’ medical records prior to their appointment.
Secured patient information and maintains patient confidence by completing and safeguarding medical records.
Maintained safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
Kept supplies ready by inventorying stock; placing orders; verifying receipt.
Collect copays, Cash distribution to all Medical Office Assistants, Verified insurance information for patients and find alternate mechanisms of treatments for patients out of network.
St. Dominic’s Hospital Jackson, MS Lab Courier November 1999 – May 2019
Accurately count and take inventory of medical items to be collected or delivered.
Ensures that inventory of delivered lab items are credible, accurate, and corresponds to each specimen properly.
Ensures that all specimens, medicines, or documents are properly secured in the vehicle.
Corroborates the punctual collection and delivery of medical items from the healthcare facility.
Confirms that recipients sign delivery receipts and designations are verified.
Perform all duties within HIPAA regulations.
Mississippi Blood Services Jackson, MS Phlebotomy/Receptionist 1996 – 1999
Properly established patient identity to maintain patient confidentiality and accurate sample labeling.
Obtained blood samples through venipuncture or capillary puncture.
Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepared blood-collecting equipment, drew blood, and safely stored and transported samples.
Built trust and minimized patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
Worked collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
Provided high-quality phone etiquette to patients and donors.
EDUCATION
Bachelor of Science in Business Administration Attended: 2005 – 2011
Mississippi College Clinton, MS United States
Associate of Arts in Secondary English Education Attended: 1994 – 1995
Hinds Community College Raymond, MS United States
Bachelor of Science in Industrial Engineering Attended: 1990 – 1991
Alcorn State University Lorman, US United States
High School Diploma
Hinds County Agricultural High School Utica, MS United States
PROFESSIONAL SKILLS
25+ years in Laboratory and Clerical experience
Multitasker, versatile, and dedicated to diligent work ethics
Displays professionalism
Knowledge of insurance and patient billing, patient confidentiality, and patient care
Ability to handle patient copayments
Substantial experience in phlebotomy (handling pharmaceutical materials, anatomy, and injury prevention)
Responsible, attentive to details, dependable, and flexible
Positive attitude, charismatic personality, and effective communicator
Experience in administrative responsibilities, with notable interpersonal skills
Familiarity with MS Office tools, internet, and email service
Proficient in using computers for data processing and maintaining records
References are Available Upon Request
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