Project Manager Services Specialist

EXECUTIVE SUMMARY

A seasoned program/project manager that provides a concise overview of a project or program, highlighting key information like its purpose, scope, key achievements, challenges, and recommendations. Having the ability to give busy stakeholders a quick understanding of a project's essence without delving into detailed technical information.

PROFESSIONAL EXPERIENCE

Claims Services Specialist

GEICO – Fredericksburg, Virginia Feb 2ep 2025 – Present

Handling ~50 insurance claims related to vehicles in all 50 states ensuring accurate processing.

Investigate claims, verify coverage, assess damage, and facilitate communication between the insured, insurers, and repair shops to resolve claims efficiently.

Work with law firms regarding policyholders/claimants who are represented regarding damages.

Processes multitudes of documentation supporting multiple claims from police reports, damages, letters of representation, etc.

Circulation Services Representative

Free Lance Star Newspaper (Lee Enterprises) – Fredericksburg, Virginia Sep 2021 – Jan 2025

Direct support to District Managers and Home/Store Manager managing 50 contract carriers delivering 13 separate newspapers and publications to over 100,000 subscribers and stores in the Charlottesville, Culpeper, and Fredericksburg markets.

Support of two Alabama and two North Carolina newspaper markets.

Directly manage the Newspaper in Education Program with six newspapers in various states.

Analysis and completion of reports for distribution, production, marketing, and account auditing.

Office Manager

Pierce Funeral Home and Cremation Services – Manassas, Virginia Sep 2016 – Sep 2019

Manage over 4 million in sales of services and merchandise.

Work with families and their respective insurance companies for assignment of insurance for services rendered.

Manage seven employees in support of their benefits packages and maintain payroll.

Work with multiple counties and the Virginia State Department of Health in processing certificates of death as well as affidavit’s when needed and well as working with multiple city/county police organizations and sheriff’s departments for release of unclaimed decedents and medical examiner cases. Work with multiple health care facilities and hospital for causes of death and release of decedents.

Project Manager

Meridian Knowledge Solutions – Reston, Virginia Feb 2015 – Mar 2016

Provide full life-cycle support of a Learning Management System to various government and commercial customers totaling over $1M.

Provide financial oversight, resource management and earned value maintenance on ten or more ongoing projects at the same time.

Provide ongoing financial reporting to upper management on stability of budgets of projects as well as financial support of work in progress and budget forecasting corporate reporting.

Identify, analyze, and define stakeholder needs and translate and author them into functional requirements.

Participate in input on functional requirements, product designs, schedules, or potential problems and author necessary documentation.

Scrum Master

General Dynamics - Chantilly, Virginia Dec 2012 – Dec 2014

Provide full life-cycle support, financial and process improvement guidance to projects through Agile methodologies and author necessary supporting.

Provide support to the development, review, and delivery of project deliverables.

Identify, analyze, define, and coordinate user, customer, and stakeholder needs and translates them into functional and system-level requirements.

Participate in design reviews to provide input on functional/system-level requirements, product designs, schedules, or potential problems.

Author test plans, scenarios, scripts, or procedures. Author training procedure manuals and guides and course materials.

Configuration Manager (TS/SCI CI-Poly)

ManTech – Chantilly, Virginia Aug 2010 – Apr 2012

Advise government personnel on policies, procedures, and processes within and surrounding multiple engineering review boards.

Proactively investigate and identify inefficiencies and recommend process changes within and surrounding the request for change (RFC) and customer requirements process for better mission support.

Develop, maintain, review and marshal documentation associated with customer requirements within the beginning integration and operational readiness processes.

Perform senior project management analysis on current and future IT workflows delineated at component level. Interface with multiple collection points in support of project oversight.

Review RFCs, customer requirements and direct implementation projects and make appropriate acceptance recommendations to the government.

Principal Project Management Liaison (TS/SCI CI-Poly)

Raytheon - Herndon, Virginia Jul 2008 – Aug 2010

Directly support one of the largest programs within Raytheon OTS regularly contributing to the development of new techniques and standards for monitoring progress, quality and client satisfaction goals and objectives.

Work without appreciable direction and exercises considerable latitude in determining approaches in the performance as primary liaison between Program Manager/Director and segment/site personnel to facilitate program staffing, security, facility, payroll, and administrative requirements.

Serve as the liaison across segment level management and planning, project team, and line management to develop solutions to problems and implement solutions consistent with program objectives. Exercises personal initiative and ingenuity in coordinating the operational aspects of major project segments and services.

Major contributing author to Engineering Change Proposals for the program to include development, analysis and consolidation of Basis of Estimates spanning over 40 different sub-contractors. Lead for all special tasks assigned to the program currently valuing approximately $4M.

Develop inputs for all Program Management Reviews and Self-Assessment Award Fee briefings internally for the management staff.

Program Team Lead (TS/SCI CI-Poly)

Harris Corporation - Herndon, Virginia Jun 2000 – Jul 2008

Manage the Definitive Software Library supporting global operations for various customers and contracts. Oversight of software builds and deployment. Perform oversight of software release builds and deployment based on defined process and procedures. Manage and maintain licensing restrictions of releases across multiple platforms and multiple networks.

Identify potential improvements to increase the reliability, availability, supportability, and performance of applications. Interface with developers, communicate with technical, management, and external teams to identify and resolve problems.

Manage daily workload of a team of engineers. Create and maintain master schedule to include team resources and costing of projects through entire lifecycle.

Support to higher level management. Serve as main liaison between team and customer.

Maintain control of all documentation deliverables for all projects in the program. Main approval authority for release of documentation for all projects in the program for release to customer.

CORE STRENGTHS

Atlassian Jira and Confluence

Process and Performance Management Improvement

All Microsoft Office Products

Technical Writing

All Windows desktop-based Operating Systems

Agile methodologies and Scrum Processes

SLACK

Business and Office Administration

Salesforce

Change and Risk Management

EDUCATION

Bachelor of Science in Business Administration (ongoing)

CERTIFICATIONS/TRAINING

Certified International Configuration Manager (CICM) – ID 3840

ITIL(v3) Foundation

Scrum Master Accredited Certification (SMAC) – ID 240***********

Scrum Product Owner Accredited Certification (SPOAC) – ID 867***********

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