Customer Service Data Entry
Resume:
Ernestina Stephens
Nursing Student
Temple Terrace, FL 33617
**********@*****.***
Professional Summary
Dear Future Employer
My experience and skills in customer service and medical profession makes me the right candidate for this job. With my ability to deliver friendly and courteous service as well as knowledge of presenting a positive image, I am certain to become a key member of your team. Your facility would gain an individual who is dependable, motivated, and personable.
I am a strong candidate for this job because my skills complements perfectly with your requirements. For instance, I have a demonstrated ability to welcome guests/and or patients in a considerate manner, deal effectively with customers/and or patients of different backgrounds, respond to concerns and resolve issues, perform verifications, great phone etiquette and maintain records of all clients. My education and experience has enabled me to understand and manage relevant administrative work efficiently with minimum or no supervision.
Furthermore, my friendly attitude combined with my customer care training will allow me to manage problems with your existing customers/and or patients and analyze the situational factors in a better way. I possess good computer skills including internet, email, and MS applications. Please take out the time to look through my resume which gives additional information about my qualifications and experiences. If you have any questions or would like more information about my qualifications, please feel free to call me at
Thank you in advance for considering my credentials I look forward to a meeting with you soon. Sincerely yours,
Ernestina Stephens
Authorized to work in the US for any employer
Work Experience
LPN (Licensed Practical Nurse)
Aspire-Tampa, FL
October 2024 to Present
• Administering medications to residents in a timely manner
• Helping residents with their ADLs
• Maintaining a safe environment for all residents. Caregiver/Personal Assistant
All Ways Caring HomeCare-Tampa, FL
August 2024 to Present
I help clients with their adls. I also run errands for clients. Retail Associate
Ross Stores Inc-Tampa, FL
February 2019 to March 2020
Provide friendly customer service with fast transactions, answering phones, greet customers, data entry find out the customer's needs
recommend, select and help locate the right merchandise answer customer queries regarding the store and the merchandise receive and process cash, check and charge/credit payments provide change and receipts
bag or package purchases
Accomplishments
Promoted to front end supervisor recently received my 5 yr anniversary certificate. Skills Used
Problem ing solving
Customer Quality Specialist
Apria Healthcare-Tampa, FL
October 2015 to June 2016
Responsibilities
Processing durable medical equipment orders for patients, verifying patients insurance.Toggling through two monitor's, accessing websites to verify insurance, following processes to complete orders, right faxing documents to referrals, making outbounds calls to referrals and patients, Collecting credit cards, inbound/outbound calls.
Medical Receptionist/ Medical Records
Tampa Family Health Center-Tampa, FL
May 2014 to October 2015
Checking patients in, verifying patients demographics, data entry, collecting co-pays, verifying patients insurance, making copies, using fax machine, printer. Processing requests for medical records within 48hrs.
Front/Back Office Assistant
Terrace Palm Medical Center-Tampa, FL
August 2007 to October 2008
Checking patients in/out, scheduling appointments, verifying demographics, Data Entry, vitals, injections, venipunctures, EKG
Education
Bachelor's degree in Nursing
Arizona college of nursing - Tampa, FL
October 2019 to Present
Diploma in Patient Care Technician
U.M.A - Tampa, FL
2012 to 2013
Diploma in Medical Billing and Coding
Sanford Brown Institute - Tampa, FL
2008 to 2009
Diploma in Medical Assistant
Concorde Career Institute - Tampa, FL
2006 to 2007
High school diploma or GED
Leto High School - Tampa, FL
August 2000 to May 2004
Nursing Licenses
PN
Expires: July 2025
State: FL
Skills
• Medical Receptionist
• Computer skills
• Experience Administering Injections
• Insurance Verification (5 years)
• Organizational skills
• English
• Front desk
• Medical Office Experience
• EMR systems
• Copy Machine (5 years)
• Vital Signs (4 years)
• Microsoft Office (6 years)
• Communication skills
• Medical Terminology (3 years)
• Care plans
• Call Center (2 years)
• Data Entry (7 years)
• Electronic Medical Records (4 years)
• Time management
• Phone Etiquette
• Receptionist (2 years)
• CSR
• Customer service
• Hospital Experience
• Caregiving
• Data Processing (5 years)
• Sales
• Appointment Scheduling (3 years)
• Customer Service (5 years)
• Medicare
• Medical Records (Less than 1 year)
• Vital signs
• Phlebotomy
• Medical Billing
• Customer Care
• Medical Assisting (4 years)
• Claims Processing (2 years)
• Patient Care (1 year)
• EKG (4 years)
Certifications and Licenses
CPR Certification
BLS Certification
LPN
September 2024 to July 2025
PN5264539
Additional Information
Skills:
• Vital Signs Medical Terminology, Charting Pharmacology, Injections Specimen Collection, Venipunture Sterilization, Urinalysis Cast Removal, Electrocaridograph Capillary Collections Computer literate, Ace Wrapping, PBX, fax machine, copier, Insurance codes, posting charges, referrals, Receptionist in office, Secure Edi Claims system, and Visionary medical system, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Intergy EHR, POMIS, Inbound/ Outbound calls
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