Human Resources Customer Care
Resume:
Traci Lumetta ***** E. Aragona
Clinton Township MI 48036
******@*******.***
EXPERIENCE
BrightStar Care Services-Present
Recruiting, Customer Care Manager, Scheduling, and HR Services Gateway Pediatric Therapy
February 2024- December 2024
Summary of responsibilities- Administration and Behavioral Technician HomeWell Care Services Troy MI — Human Resources
May 2016-- November 2023
Summary of responsibilities: Recruiting, onboarding, compliance. Maintaining a pool of eligible caregivers, nurses, and office administration to meet the needs of client census and service hours. Chippewa Valley SACC Clinton Town MI — Director
November 2018-March 2022
Summary of responsibilities: Meeting the requirements of School aged child care for the district of Chippewa Valley public schools. Colorado Christian University — Bachelor of Science Health Care Administration- Cum Laude Graduate
Human Resource Management
Psychology
SKILLS
Process applications/employment inquiries.
Enrollment, liaison, department head communication. Attendance and census accounting and records retention. Conduct pre-screens and in-person interviews with potential candidates. Schedule qualified candidates for orientation subject to positive reference verification. Provide a new hire packet for candidates for orientation. Validate the provided references.
Provide a comprehensive orientation for all newly hired to share the agency’s history and mission, set expectations, brand consistency, and foster a positive employer-employee relationship
Collect new hire paperwork and copies of all applicable identification, SKILLS Continued
Update and report to UIA all
required information
requested.
Monitor upcoming document
expirations and required
continuing
education/performance
evaluations: ensuring needed
items or documentation are
completed and collected by
the required date.
Conduct employee
performance evaluations,
disciplinary meetings, and
employee terminations with
input and feedback.
Prepare and file reports for
accidents and injuries.
Audit and maintain personnel
files following regulatory
requirements and agency
policy.
Cross-trained in areas for
efficient operational status.
***References upon request
licensure, certifications, and completed training, ensuring documents are correctly filled out and signed correctly.
Create personal files: ensure caregiver information is accurately led into the system.
Assist in preparing and submitting payroll
Assign training courses and provide new employee login information:
Contact this candidate