Customer Service Specialist

Hsieh, Ching- Chang

Contact Number: 094*-*******

E-mail : ************@*****.***

Nationality : Taiwanese

Results-oriented native Taiwanese with over 10 years of customer service experience. Mandarin and Hokkein speaker with excellent communication and interpersonal skills. Proven ability to manage hotel operations and restaurant operations. Eager to leverage my skills and cultural understanding to contribute to a positive customer experience.

Experience

Company : Concentrix Daksh Services Philippines Corporation (Microsoft Taiwan) Employment Date : 11/2018 - 04/2024

Job Title : Mandarin Sales Advisor I

● Providing additional information and explaining the products from microsoft through inbound calls from clients.

● Respond to email from clients and provide additional explanations through outbound calls.

● Provide After-sales service through email or call to clients. Company : Destination of the World (DOTW)

Employment Date : 1/2018 - 10/2018

Job Title : Currency Mandarin Specialist

● Managing Airline and hotel booking

● Resolve Mandarin speaking customer’s problems regarding booking, schedule and cancellation issues through inbound calls and emails.

Company : Anderson Business Holding Limited

Employment Date : 12/2016-12/2017

Job Title : Bilingual Customer Service Specialist

● Interact and cross check customer’s money transfer from China to England.

● Verify the legitimacy of customers and their transactions.

● Translate and explain the process of the company's provided services. Company Robert Bosch Inc

Employment Date : 3/2014-3/2016

Job Title : Bilingual Facilities Customer Service Specialist

● Gather and resolve customer’s feedback on the company's product through inbound calls and live chats.

● Verify and process necessary return or refund on faulty products. Education

School : Wuen Hua University

Bachelor of Science in Hotel and Restaurant Management

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