Customer Service Front Desk
Resume:
Curriculum vitae
For
Josephine Mapfumo
CONTACT DETAILS
******************@*****.***
NATIONALITY
ZIMBABWEAN
LANGUAGES
English and Shona
GENDER
Female
D.O.B
24/09/2001
SUMMARY
Dedicated and detail oriented professional with over four years experience in Administration. Proven ability to manage multiple tasks effectively while providing excellent customer service. Holds a Certificate in Receptionist, a Diploma in Topflight Executive Office Administration and a class 4 driver’s license. ACADEMIC QUALIFICATION
• 5 Ordinary level passes including English, Accounts and Mathematics PROFESSIONAL QUALIFICATION
• Diploma in Topflight Executive Office Administration (Trust academy affiliated with Great Zimbabwe University ) 2024
• Certificate in Receptionist (speciss College) 2021 PROFESSIONAL EXPERIENCE
Accounts Clerk at Skinners Auto Body Repairs from February 2021-January 2022
• Provided excellent customer service to clients
• Assisted with preparation of financial reports and statements using pastel
• Organising and filing files
• Invoicing
RECEPTIONIST cum TYPIST and COSTING CLECK(Skinners Auto BODY Repairs) January 2022 -February 2025
• Greeting and welcoming clients
• Receiving and managing phone calls
• Maintaining Reception area clean
• Filing and maintaining records
• Opening job cards using sage evolution
• Typing quotations
• Minute writing
• Managing email correspondence
Administrative Assistant (Vukani Speedtrek Investments) March 2025-Present
• Greeting clients and Assist with inquiries in person, via phone and email
• Scheduling appointments for vehicle Repairs, servicing and sales
• Preparing invoices, process payments and managing financial records
• Assisting with payroll, employee records and administrative paperwork SKILLS
• Excellent communication and interpersonal skills
• Adaptability
• Ability to multitasking
• Active listener
• Exceptional customer service orientation
LICENSES
• Clean class 4 drivers license
Contact this candidate