Customer Service Sales Representative
Resume:
**/**/**** - **/**/2009
**/**/**** - **/**/2006
STEPHEN OPOKU ASARE
Minna Street 24 Gs-0142-0939 gbawe cp accra
054******* ******************@*****.***
Education
Hac institute
Computer hardware engineering
98 score
Alison
Diploma in hospitality management
5.0
St' Michael Secondary School
High School certificate
Score good grade
Experience
Sharpmoon Hotel
Supervisor/ waiter
I was supervisor Waiter in a housekeeping department, able to performed my duties effectively. To achieve the maximum possible efficiency in ensuring the care comfort of the guest and smooth running of the department. To establish a welcoming atmosphere and support ensure courteous reliable service from all staff of the department. To ensure training control and supervision of all staff attached to the department.
Sir lsaac hostel/ARMS Hotel
Receptionist supervisor/Caretaker
At Sir Isaac and arms Hotel hostel in accra I performed my duties as receptionist/ Caretaker. I'm the one open the door for the customers make sure i give them comfortable rooms to study. Do the check in and check out of our clint, ensure a high standard of clean lines and general upkeep in all areas for which the department is responsible. To provide unforms for all the staffs and maintaining adequate inventories for the same. To cater to the laundering requirements of the hotel linens staff unform and guests clothing. Provide linen in rooms restaurant banquet Hall conference venues health clubs and so on as well maintaining the inventory for the same. To coordinate renovation and refernishing of the property as and when in consultation with the management and with interior designers.
Golden panther Security
Security officer
I was security guard/supervisor at golden panther Security services.My duty was make sure I protect property and life's. Observation allows risk to be identified and thereby enables prevention,Observe highly effective means of information gathering that require personal to be wide-awake and alert at all times.
Wanat Marketing Consult
Customer service/ Sales representative
I was sales and marketing, customer service sales representative. Represent the company into urban and rural areas sell their products in large quantities. Objective
Vigorous housekeeping supervisor with 5+ years of experience and proven skills in daily and deep cleaning. Seeking job with arms Hotels. Directed six housekeeping staff at sharpmoon Hotel and increased positive customer comments by 38%. Saved a lot things for management by noticing recurring problem with guest room toilet valves. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Seeking an entry-level position to begin my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum. A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience
Skills
Ability to work under pressure and good leadership skills. Good inter-personal skills. Effective communication skills,results oriented Hardworking responsible and self-motivated. Fast learner and initiated taker Humble submissive. can work with little or no supervision. Corporate vision and values, guests room confidentiality. Cleaning services and Corporate standards, front desk communication. Polished and dusting, Work planning and organisational Time management. Services oriented room and Public space Cleaning and verbal communication. Heavy lifting detail oriented professional and courteous cart stocking and organisation management. Multitasking and prioritising guest services and support. Team support and collaboration Microsoft Office health standard compliance and room attendants preparation monitoring and training. Safety procedures written and communications appliance maintenance and service oriented. Projects management plans supply replenish trash collection and disposal and unwanted materials.
*Customer service *Organisation skills *Microsoft Office word and excel *Computer operating system and networking/Hardware *Security officer guard surveillance and cctv operating *Typing loss prevention *Receptionist/supervisor housekeeping and room attendants *Active directory networking support and technical support *English language very fluent Language
English language And Twi
Hobbies
*Watching movies
*Watching football
*Listening to music
*Reading
*Games
*Travelling
Reference
Mr George - "Arms Hotel "
Assistant manager
Mr Isaac mensah - "Sir Isaac hostel/ ARMS Hotel "
Manager both arms hotel and Sir Isaac hostel
*********@*****.***
Mccarthy boham (rtd) - "Golden panther Security limited " Managing director
021784315
Summary
Resourceful housekeeping supervisor, receptionist offering 2--8 years of efficient housekeeping services. Well-versed in hospitality industry best practice. Details- oriented, with completed knowledge of receptionist, supervising, cleaning room attendants and security services. Solvent and Hardworking room attendants energetic, personality and strong desire to work. Cleaning skills properly handles heavy equipment, cleaning chemicals and suppliers. Monitoring building security and safety by looking door's and checking electricity appliances use to prevent hazards. Reliable individual with experience working at several notable hotels, resorts hostels security services customer services department. Bring relable and well-developed skills as a guest room attendants to large-scale hospitality operations. Reliable housekeeping supervisor well dedicated to keeping and maintaining, organising and tidy-up the rooms. Knowledge about cleaning infection- prone areas such as bathrooms with care and attention to details. Well organising team player committed to guest satisfaction.
Resourceful individual with more than 8 years of providing efficiency housekeeping services to hotel guests detail- oriented with complete skilled housekeeping supervisor, receptionist security jobs with number of years of experience,managing facilities upkeep. Work long shifts independently and efficient to carry out routine housekeeping job and cleaning chemicals and suppliers. I seek challenging opportunities where i can fully use my skills for success of the organisation. To work in an environment which encourages me to succed and grow professionally where i can utilise my skills and knowledge appropriately, and to enhance my professional skills capabilities and knowledge.
Contact this candidate