Customer Service Crew Member
Resume:
Katy Miller
San Antonio, Texas 78251
*******@***.*** 210-***-****
Objective:
Ambitious and detail-oriented professional with a diverse background in service, coordination, and operations. A recent college graduate with a BA in Economics, I aim to contribute my customer service expertise, leadership skills, and strong work ethics to a new opportunity where I can continue to learn and grow as a professional. Authorized to work in the US for any employer.
Work Experience:
Respite Care Worker
East County Respite - San Diego, CA
March 2024 - November 2024
Provided essential care and support to clients in need, ensuring their well-being and comfort
Assisted with daily activities, following safety protocols, and maintaining a positive and supportive environment
Managed challenging behaviors or emotional distress in clients by utilizing de-escalation techniques and maintaining a calm demeanor.
Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.
Facilitated communication between clients and their families, acting as a liaison to keep all parties informed about ongoing care needs and updates.
Established rapport with new clients quickly by demonstrating empathy, active listening skills, and genuine interest in their wellbeing.
Crew Member
McDonald's - San Diego, CA
March 2023 - November 2024
●Demonstrated strong multitasking abilities
●Worked well with team-mates and accept coaching from management.
●Provide excellent customer service by greeting customers and meeting quality expectations.
Material Handler
Visionworks Distribution Center - San Antonio, TX
April 2022 - September 2022
●Coordinated tasks related to inventory control, shipping, and receiving materials.
●Utilized scanning and computer systems to maintain accuracy and prevent inventory shrinkage.
●Maintained clean workspaces and ensured compliance with safety regulations.
●Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Recreational Assistant
Spring Vistas HOA - San Antonio, TX
Seasonal Work
May 2022 - September 2022
May 2020- October 2020
●Managed daily pool operations, ensuring that members adhered to reservation schedules and pool rules.
●Enforced COVID-19 safety protocols to ensure the health and safety of members.
●Collaborated with other staff members to ensure efficient operations and a positive guest experience.
●Implemented effective crowd control measures during peak hours, maintaining order within the facility.
Crew Member
Wendy’s - San Antonio, TX
September 2021 - March 2022
●Provided excellent customer service, including taking orders, preparing food, and handling cash transactions.
●Worked in a fast-paced environment while maintaining a positive attitude and assisting coworkers.
Clerk
QuikTrip - San Antonio, TX
February 2021 - September 2021
●Operated the cash register, handled customer service tasks, and maintained store cleanliness.
●Restocked products and ensured the store met operating standards.
●Built trustful relationships with customers to encourage return visits.
●Delivered exemplary customer service and warmly greeted customers.
Holiday Sales Associate
Kohl’s - San Antonio, TX
September 2020 - January 2021
●Greeted, welcomed and offered immediate assistance to store customers.
●Maintain customer loyalty by expertly solving diverse problems.
●Provide efficient checkout services by processing transactions quickly and accurately during peak shopping hours
●Handle customer inquiries with professionalism, addressing concerns promptly and effectively to ensure positive experiences.
Guest Relations Representative/ Park Ops Hostess
SeaWorld - San Antonio, TX
Seasonal Work
February 2018 - August 2018
June 2017 - October 2017
February 2016 - August 2016
May 2015 - October 2015
●Delivered exceptional guest service, resolving issues and assisting with admissions.
●Upsold products and services, including tickets, season passes, and animal experiences.
●Handled high pressure situations with professionalism and poise, mitigating potential conflicts before escalation.
●Streamlined check-in and check-out processes for improved efficiency and guest experience.
Dog Bather/Receptionist
PetSmart - San Antonio, TX
December 2017 - January 2018
●Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
●Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
●Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
●Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
Education:
BA in Economics
University of Texas at San Antonio, August 2022
Associate in Liberal Arts
Northwest Vista College, May 2016
Associate in Business Administration
Northwest Vista College, May 2016
Skills:
●Customer Service Excellence
●Strong Attention to Detail
●Multitasking and Time Management
●Leadership and Accountability
●Fast Learner and Tech Savvy
●Problem Solving and Conflict Resolution
●Strong Work Ethic and Reliability
●Effective Communication (Oral & Written)
●Adaptability and Willingness to Learn
●Team Collaboration and Support
Courses:
● Health Economics and Policy
●Managerial Accounting, Financial Accounting, Finance
●Microeconomics & Macroeconomics, Public Sector Economics
●Business Law, Business Communication
●Principles of Marketing, Business Ethics, and IT
●Anti-Trust& Regulation Economics
●Economics of Managerial Decisions.
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