Customer Service Experience
Resume:
PATRENA
HENRY
patrenahenry**@gmail.c
om
Pelican Way, Innswood
Village LOT 686 Spanish
Town #1 P.O. JMACE25
Proven Customer Service Lead and Virtual Office
Assistant with American based company ACOP, LLC -
successfully acquired over 4 years of experience, skilled in CRM management and customer relationship building. Detailed-oriented individual with exceptional
communication and strong problem-solving skills.
Reputation for reliability, adaptability, and professionalism with a proven capacity to learn and readily apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth transformative change.
PROFESSIONAL SUMMARY
SKILLS
Enthusiastic and passionate
about service to others
•
• CRM system management
Multitasking and time
management
•
• Detailed focused
• Problem-solving aptitude
Microsoft Office Suite
services
•
• Relationship building
Confidentiality and data
protection
•
• Excellent communication
Independent and critical
thinker with requiring little
supervision
•
• Meets required deadlines
English language verbal
and written proficiency and
fluency
•
EDUCATION
ACOP, LLC - Www.acopprotection.com - Customer
Service Lead/Virtual Office Assistant
Remote • 03/2020 - 12/2024
WORK HISTORY
Managed comprehensive databases, ensuring
accuracy and confidentiality while maintaining
up-to-date records/reporting.
•
Successfully managed numerous and high volume
incoming calls and emails while providing
administrative compliance and account review for
customers.
•
Built sustainable relationships, supported
organizational change and trust with customers
through open and strong interactive communications.
•
Mitigated and resolved potential customer escalation by delivering courteous and responsive customer
service.
•
Responded in a timely and efficient manner to both customer and internal communications.
•
Served as liaison between clients and internal teams while maintaining effective lines of communication and productivity.
•
Facilitated timely delivery of special projects to meet organizational and departmental customer needs.
•
Successfully built and sustained excellent customer relationships developing a reputation for going above and beyond to accommodate complex and unusual
•
Annotto Bay High School
Iterboreale Annotto Bay P.O.
Saint Mary • 07/2013
High School Diploma
request.
Executed appropriate policies, procedures and
protocols daily while routinely engaging when needed in de-escalating and solving complex customer
problems.
•
Served as a vital point of contact in the virtual office customer service environment, fostering strong
collaborative relationships with clients, external teams and stakeholders.
•
Assisted for the recruitment selection life cycle as a viable role model, by working with the HR team.
Reviewed resumes, scheduling interviews, and
assisting with onboarding new employees or
contractors.
•
Contact this candidate