Customer Service Dental Assistant
Resume:
Cecilia Crump
**** ********* ***, ******* ******** 49024
**********@*****.***
PERSONAL STATEMENT: Experienced dental assistant with keen client relations, organizational and administrative skills seeking an opportunity to advance within the field to give customers the best experience possible.
PROFESSIONAL EXPERIENCE:
Stryker Arizona: Customer service Representative (Remote) Contract October 13, 2023-April 26,2024
● Provide phone support for inquiries from sales and healthcare professionals
● Placing orders through salesforce/extranet software
● Searching PO’s through JDE
● Customer service
● Address book updates
● Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
Patient Coordinator
Centre Smiles- Portage, MI
July 10, 2023- September 1, 2023
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● Responsible for scheduling all doctor and treatment appointments.
● General and Specialist that traveled to our office for patient care.
● Presented treatment to all patients and coordinated all financial possibilities for patients.
● Verified & set up new insurance plans in the system.
● Answered incoming calls, submitted referrals and x-rays, scheduled patients for hygiene as well.
● Utilized communication systems for confirmations via email & text and recall systems.
● Called insurance for outstanding claims that have not been paid. Dental Receptionist
Drake Dental- Portage and Kalamazoo, MI
May 3, 2021- June 26th, 2023
● Executed general dental laboratory functions, including pouring molds, trim models and mount bite articulators, and took impressions for temporary crowns and dentures.
● Conducted a combination of nearly 500 panoramic, bitewing, and periapical x-rays.
● Complete exams, charting, digital radiographs and clinical treatments
● Perform general chairside duties and assist with all types of procedures including General, Endo and Oral surgery.
● Cleaned, sterilized, and packaged instruments according to American Dental Association standards.
● Assisted and trained subordinate dental assistants on new standard operating procedures.
● Helped the office manager with office schedules and calendars to coordinate administrative planning and execution.
Dental Assistant
Van Buren Health Department- Mattawan, MI March 2019 - November 2019
● Executed general dental laboratory functions, including pouring molds, trim models and mount bite articulators, and took impressions for temporary crowns and dentures.
● Conducted a combination of nearly 500 panoramic, bitewing, and periapical x-rays.
● Complete exams, charting, digital radiographs and clinical treatments
● Perform general chairside duties and assist with all types of procedures including General, Endo and Oral surgery.
● Cleaned, sterilized, and packaged instruments according to American Dental Association standards.
● Assisted and trained subordinate dental assistants on new standard operating procedures.
● Assisted office manager office schedules and calendars to coordinate administrative planning and execution.
● Assisted office manager with patient scheduling, calling insurances for billing and insurance claims
● educated patients on postoperative and general oral health care. Dental Assistant
Dental Dreams- Portage, MI February 2019- March 2019
● Routinely hand scaled, polished, flossed, administered fluoride, applied sealants, took bleach impressions, intramural photos.
● Executed general dental laboratory functions, including pouring molds, trim models and mount bite articulators, and took impressions for temporary crowns and dentures.
● Conducted a combination of nearly 500 panoramic, bitewing, and periapical x-rays.
● Complete exams, charting, digital radiographs and clinical treatments
● Perform general chairside duties and assist with all types of procedures including General, Endo and Oral surgery.
● Cleaned, sterilized, and packaged instruments according to American Dental Association standards.
● Assisted and trained subordinate dental assistants on new standard operating procedures.
Dental Assistant / Receptionist
Pure Dental Spa- Bloomingdale Illinois May 2018 – January 2019
● Executed general dental laboratory functions, including pouring molds, trim models and mount bite articulators, and took impressions for temporary crowns and dentures.
● Conducted a combination of nearly 500 panoramic, bitewing, and periapical x-rays.
● Complete exams, charting, digital radiographs and clinical treatments
● Perform general chairside duties and assist with all types of procedures including General, Endo and Oral surgery.
● Cleaned, sterilized, and packaged instruments according to American Dental Association standards.
● Assisted and trained subordinate dental assistants on new standard operating procedures.
Dental Assistant / Receptionist
Platinum Dental Care - Forest Park, Illinois May 2015 –December 2017
● Routinely cavitroned, hand scaled, polished, flossed, administered fluoride, applied sealants, took bleach impressions, intramural photos, performed oral cancer screenings and pariocharting.
● Executed general dental laboratory functions, including pouring moulds, trim models and mount bite articulators, and took impressions for temporary crowns and dentures.
● Conducted a combination of nearly 500 panoramic, bitewing, and periapical x-rays.
● Complete exams, charting, digital radiographs and clinical treatments
● Perform general chairside duties and assist with all types of procedures including General, Endo and Oral surgery.
● Cleaned, sterilized, and packaged instruments according to American Dental Association standards.
● Assisted and trained subordinate dental assistants on new standard operating procedures.
● Assisted office manager with patient scheduling, billing and insurance claims; and educated patients on postoperative and general oral health care. Customer Service Representative / Inventory Specialist Grafton Medical Alliance - Burr Ridge, Illinois November 2012 - April 2015
● Prepared medical inventory purchase plans and budgets.
● Compiled turn-in forms for expired medical supplies.
● Organized, maintained, retrieved, and reviewed instruments and implants.
● Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Teller / Sales Associate
TCF Bank - Westchester, Illinois October 2012 - November 2014
● Established new customer accounts consistently increasing sales going over goals every month.
● Processed cash withdrawals deposits and transfers.
● Balanced daily cash deposits and bank vault inventory with no errors. EDUCATION AND TRAINING:
PennFoster High School
Graduated May 2013
Coronal Polishing for Dental Assistants
February 2016
Illinois Dental Institute - Schaumburg, IL.
Pit & Fissure Sealants for Dental Assistants
February 2016
Illinois Dental Institute - Aurora, IL.
Radiology Certified for Dental Assistants
February 2019
Dental Dreams- Portage, MI.
PennFoster College
Medical Transcriptionist
Graduated May 4th, 2024
References available upon request
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