Customer Service Excellence

Tedecia Tomlin-Harvey

*** ******** *****, ********* *****

St. Catherine, Jamaica

Email: **************@*****.***

Phone: 876-***-****

PROFESSIONAL SUMMARY

Dynamic and empathetic professional with a Bachelor of Social Work, offering diverse experience in client management, crisis resolution, and support services. Skilled in providing exceptional customer service, advocating for individuals’ needs, and fostering positive relationships in fast-paced environments. Proven expertise in problem-solving, conflict resolution, and multi-agency collaboration, ensuring clients receive the highest level of care and satisfaction. Seeking to leverage strong interpersonal skills and dedication to service excellence in a customer service-focused role.

CORE COMPETENCIES

Customer Service Excellence

Client Needs Assessment & Support

Crisis Resolution & Conflict Management

Active Listening & Empathy

Multi-Tasking in Fast-Paced Environments

Documentation & Reporting

Strong Written & Verbal Communication

Microsoft Office Suite (Word, Excel, PowerPoint)

Team Collaboration & Coordination

EDUCATION

Bachelor of Social Work

Northern Caribbean University, Eastern Region

CERTIFICATIONS

Certificate in Sexual Orientation Completion

Certificate of Academic Excellence (Honour Roll)

PROFESSIONAL EXPERIENCE

Registration Officer

Child Protection and Family Service Agency (NCR) May 2022 – Present

Process and assess sensitive client reports with accuracy, ensuring timely follow-up and appropriate referrals to services and resources.

Foster positive client relationships, ensuring their needs are heard, understood, and effectively addressed.

Communicate with clients and internal teams to streamline services and meet client needs in high-pressure environments.

Maintain confidential records and generate detailed reports for ongoing case management and service delivery.

Customer Service Representative

Child Protection and Family Service Agency March 2022 – May 2022

Delivered compassionate, professional service to clients, handling inquiries, complaints, and concerns promptly and effectively.

Assisted clients in navigating services, ensuring proper follow-up and facilitating referrals for additional support.

Collaborated with colleagues to ensure that client needs were met with care, efficiency, and respect.

Entrepreneur (Owner/Manager)

Olivia’s Home & Trendy (Registered) Dates

Led customer service efforts, ensuring a high level of satisfaction through prompt resolution of inquiries, issues, and concerns.

Managed client relationships, including responding to customer feedback and ensuring excellent service standards were consistently met.

Developed and maintained operational processes that ensured efficient and seamless customer experiences.

Facilitator (Part-time)

National Youth Service/HOPE March 2019 – 2020

Facilitated training and workshops for at-risk youth, focusing on personal development, conflict resolution, and life skills.

Provided individualized counseling and support, offering solutions to address clients' challenges and concerns.

Ensured that each participant received tailored, empathetic guidance, fostering growth and empowerment.

Probation Aftercare Officer (Intern)

Department of Correctional Services, Kingston Dates

Supported clients under probation, delivering assessments, counseling, and community outreach services.

Collaborated with the probation team to create tailored case plans focused on successful reintegration and rehabilitation.

Provided assistance and resources to individuals, addressing their specific needs with understanding and respect.

COMMUNITY ENGAGEMENT & VOLUNTEER SERVICE

PTA Vice-President – Bridgeport Infant School (2021-2022)

Missionary Volunteer – The Lord’s Place (Missionary for the Poor)

Volunteer – Ralph Grant Senior Citizen Home

Volunteer – Salvation Army School for the Blind and Visually Impaired

REFERENCES

Available upon request.

Contact this candidate