Vomputer skills and familaiar with all iffeice equipment
Resume:
DOROTHY
CHANDLER
*****************@*****.***
Philadelphia US
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SKILLS
Customer relations
Problem resolution
Call center experience
Escalation management
Customer education
Data entry
EDUCATION
Southern New Hampshire University
Manchester, NH • Expected in 07/2026
Bachelor of Science
West Philadelphia High School
New Philadelphia, PA • 06/1978
High School Diploma
PROFESSIONAL SUMMARY
Dynamic Customer Service Representative with extensive call center experience at Express Scripts. Proven track record in problem resolution and customer relations, enhancing satisfaction and loyalty. Skilled in escalation management and data entry, effectively addressing concerns and fostering rapport, resulting in increased retention rates and positive client feedback.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
WORK HISTORY
Express Scripts - Customer Service Representative
Horsham, PA
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Philadelphia Electric Company - Customer Service Representative
Upper Darby, PA
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
Identified and resolved discrepancies and errors in customer accounts.
Sears Call Center - Customer Service Representative
Bucks County PA.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
VOLUNTEER WORK
I volunteered at Mercy of Philadelphia Hospital for 7 Months in the emergency room.
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