Customer Service Medical Assistant

Brooklyn, New York ***** 718-***-**** *****************@*****.***

ANGELICA CUMMINGS

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills.

PROFESSIONAL

SUMMARY

SKILLS Microsoft Word, Excel,

PowerPoint, Access,

Outlook,

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Excellent oral and written

skills

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Venipuncture, Butterfly,

Specimen Handling, Blood

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Specimen, Blood

Collection, Medical

Records

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Review, Teamwork,

Patient Care, Safety

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● Complex Problem-Solving

DONOR SPECIALIST 05/2023 to Current

New York Blood Center, New York, NY

MEDICAL ASSISTANT 03/2022 to 07/2023

Traube Marush & Plawes MD PC, Brooklyn, NY

WORK HISTORY

● Improved overall donor satisfaction through timely resolution of inquiries and concerns.

● Analyzed current and potential donor data to identify demographics and trends. Conducted thorough pre-donation interviews that ensured adherence to safety guidelines while making donors feel comfortable sharing their medical history.

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Enhanced donor retention by providing excellent customer service and maintaining strong relationships with donors.

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Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.

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● Screened potential donors for eligibility, ensuring safe and compliant donation procedures.

● Strengthened communication skills through regular interactions with others. Assisted with day-to-day operations, working efficiently and productively with all team members.

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● Sanitized, restocked, and organized exam rooms and medical equipment. Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

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Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.

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Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

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Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

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● Completed EKGs and other tests based on patient presentation in office. BUS MATRON 11/2019 to 01/2022

Consolidated Bus Transit, Brooklyn, NY

CUSTOMER SERVICE REPRESENTATIVE 02/2018 to 11/2019 GSC Calling Center, Queens, NY

DIRECT SUPPORT PROFESSIONAL 04/2017 to 03/2019

HDA CDPAS, Brooklyn, NY

DIRECT SUPPORT PROFESSIONAL 09/2013 to 11/2017

Elmy's Special Services, Brooklyn, NY

● Collected and documented patient medical information such as blood pressure and weight.

● Assisted with routine checks and diagnostic testing by collecting and processing specimens. Performed medical records management, including filing, organizing and scanning documents.

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● Worked well in a team setting, providing support and guidance.

● Responded to medical crises and behavioral problems to maintain safe travel.

● Calmed unruly students during bus rides and helped prevent repeated disruptions.

● Helped load and unload disabled and non-ambulatory passengers.

● Scheduling customer pickups and drop-offs.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

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● Maintained clean, safe and well-organized patient environment. Updated patient files with current vitals, behaviors and other data relevant to treatment planning.

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● Assisted with daily living activities, running errands and household chores.

● Developed rapport to create safe and trusting environment for care.

● Cooked meals and assisted patients with eating tasks to support healthy nutrition.

● Assisted with daily living activities, running errands and household chores.

● Transported clients to and from medical appointments with safety and efficiency.

● Laundered items, changed sheets and made bed to keep patients' bedroom clean. Genesis Medical Training, Woodhaven, NY

Certified Phlebotomy Technician (PH1), Medical Laboratory Technology, 05/2022 Plaza College, Forest Hills, NY

Associate, Applie Science, Business Administration, 06/2019 EDUCATION

CERTIFICATIONS ● Phlebotomy (PH1)-

● CPR

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