D C Strategic Planning

SHERMAN E. ETHRIDGE

***** ******* **. * Bowie, Md. 20720 * **********@****.**** 240-***-****

MANAGEMENT

Strategic Planning * Management * Operations

Manager with experience in operations; management; analysis; and strategic and tactical planning from start to finish. Results-oriented, decisive leader with proven success in timely execution and strategic positioning for a diverse array of substantive disciplines. Track record of increasing productivity while spearheading operational improvements to drive productivity and reduce costs. Excel in dynamic, demanding environments while remaining pragmatic and focused. Excellent oral and written communication skills.

CORE COMPETENCIES

Visionary Leadership Strong Problem Solver

Human Capital Management Strategic Planning

Time Management Data Analysis

Mgmt, Budget and Forecasting Conflict Management

Microsoft Office Proficiency

EDUCATION AND CREDENTIALS

Marketing Major * XAVIER UNIVERSITY, NEW ORLEANS, LA

College Prep * ST. EMMA MILITARY ACADEMY, POWHATTAN, VA

Professional Associations:

President, D.C. Chapter St. Frances/St. Emma Alumni

Treasurer, D.C. Chapter St. Frances/St. Emma Alumni

PROFESSIONAL EXPERIENCE

Fed Ex, Upper Marlboro, Md. 11/2021- Present

16001 Queen Court

Upper Marlboro, Md. 20774

Part time package handler .

U.S. POSTAL SERVICE, Washington, D.C. 09/2006 – Present

900 Brentwood Rd., NE

Washington, D.C. 20066

Customer Service Supervisor

Provide leadership in a $68.9 billion independent government agency providing prompt, reliable, and efficient postal service in the United States to all communities.

Lead operations and strategic direction with full responsibility for the day-to-day control over monitoring service routes; creates daily reports; respond to correspondence; implementation of regulatory compliance and inspection schedules; and develops and implements strategic methodologies for the discontinuance of collection boxes. Adjusts delivery routes; justifies and monitors budgets and performs monthly evaluations to achieve desired results. Collaborates with senior department leaders..

Key Achievements:

Improved productivity while reducing staffing and operational costs by 20%.

Returned department to high profitability through strategic and efficient restructuring.

Created and introduced successful protocols for assessing security of data.

Controlled and analyzed cost estimations, cost budgets and cost control.

SHERMAN G. ETHRIDGE * Page 2

Coordinated the oversight of

Acting Manager Arlington Post Office 3/16 to 07/16

Route Inspection Examiner

Ensure the efficient, systematic strategies to increase efficiency, maintain quality standards, and ensure continuous improvement.

Accountable for the administration processes, and ensure performance standards are met.

Provide overall leadership to include analyzing and summarizing relevant administrative data and preparing written reports and briefings of results. Direct project teams through due-diligence, prioritization and development. Train, mentor and develop staff.

Key Achievements:

Evaluated employee performance and motivates to achieve peak productivity.

Identified and resolved internal and external audits (including review of audit work papers

Designed a work integration plan that incorporated activities and resources.

Recommended optimal production solutions and equipment needs.

Developed training.

Food Lion

Scaggsville, Md. 20723

Grocery Store Manager - 08/2003 – 08/2006

The seventh-largest supermarket chain in the U.S., provided management in an $8.21 billion company.

Directed and delegated day-to-day operations, managed, developed and implemented policies, and evaluated the timely execution of department inventory, pricing integrity, merchandising, while maintaining a high quality of consistent operational standards aligned with company objectives. Coordinated all store activities, managed the efficient utilization of resources. Forecasted staffing needs and developed a recruiting strategy. Facilitated training to include proper food handling, safety procedures, storage, unloading, building of displays, rotation of merchandise to maximize sales, and closing procedures.

Key Achievements:

Produced excellent quality of service and quantity of work expected within set limits of cost and time.

Leveraged improvements in grocery product work plan to maximize sales and gross profits.

Increased store sales profits.

Delivered exceptional customer service.

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