Patient Care Support Worker
Resume:
Manpreet kaur
Dedicated Personal Support Worker and Customer Service
Representative with a proven track. Expert in patient care and resolving customer complaints, enhancing client well-being and loyalty. Skilled in privacy practices and teamwork collaboration, I excel in high-stress environments, ensuring professional excellence and empathy in every interaction. Work experience
Personal support worker
Mississauga, on
Villa forum (long-term care )
●Follow the care plan for patients
●Assisted clients with daily living needs to maintain self-esteem and general wellness.
●Assisted clients with daily living activities, promoting independence and well-being.
●Assisted clients in maintaining personal hygiene
through bathing, grooming, and dressing tasks.
●Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Personal support worker (Sept 2024 to Feb 2025 )
Cambridge, on
St. Andrew Terrace (Long-term care)
●Follow the care plan for patients
●Assisted clients with daily living needs to maintain self-esteem and general wellness.
●Assisted clients with daily living activities, promoting independence and well-being.
●Assisted clients in maintaining personal hygiene
through bathing, grooming, and dressing tasks.
●Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer service representative
Mississauga, on
July 2023 to August 2024
Mississauga
mnuukaur2000@gmail.c
om
Education
Bachelor of Arts
Computer and math
Patiala, India
2018 to 2021
Graduate certificate
Information technology
Algoma university
, Brampton
Sept 2023 to May 2024
Certificate
Personal support worker
Conestoga college
Sept 2024 to April 2025
Skills
●Patient care
●Social support
●Privacy and confidentiality
●Housekeeping tasks
●computer skills
●Daily living support
Certificate
●first aid and cpr certificate
●basic life support
certification
●security licence
Languages
Punjabi
Hindi
English
Availability
Full time (Monday to
Sunday)
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
● Handled escalated calls efficiently, finding satisfactory
● Resolutions for both customers and the company alike.
● Responded to customer requests for products and services and company information
Support worker (VOLUNTEER)
Old Age Home, Patiala, India
August 2021 to November 2022
● Assisting with bathing, dressing, grooming, and hygiene.
● Helping with toileting and mobility.
● Providing assistance with feeding and meal preparation.
● Light housekeeping, laundry, and cleaning.
● Assisting with errands and shopping.
● Helping with medication reminders and administration
(under supervision).
Contact this candidate