Customer Service Inventory Control
Resume:
Floyd J. Ellis
Grand Rapids, MI 49508
********@***.***
CAREER SUMMARY
Experienced Customer Service professional, skilled in purchasing, production control, inventory control, shipping, manufacturing, accounting, hiring, employee relations, quality, and distribution.
Background in plastics processes, molding, assembly, warehousing, and manufacture. Capable of leading and managing teams to improve quality, productivity, and profitability.
BUSINESS EXPERIENCE
X-Rite Inc -Kentwood, Michigan October 2007-Present
X-Rite is the global leader in color measurement and color management. Offering hardware, software, and services for measuring, formulating and matching color. X-Rite serves a range of industries, including automotive, paints, plastics, textiles, printing, packaging, photography, graphic design, video, and medical.
Buyer-Planner
The primary job responsibilities are to utilize and monitor material planning procedures with minimal inventory investment. These procedures involve direct contact with outside suppliers, transportation carriers, Customer Service, Engineering, Marketing, and Operation staff to meet/exceed current and projected customer requirements. • Utilize and monitor material planning procedures ensuring consistent quality, delivery, and cost with minimal inventory investment. • Direct contact with outside suppliers, transportation carriers, customer service, and operations staff to meet/exceed current and projected customer requirements, assuring material availability and optimal inventory levels. • Conduct inventory activities in cells improving parts presentation, KanBan execution and material flow. • Forecast monthly material requirements to vendors to ensure material availability, based on historical data and PSI demand. • Identify and manage actual and potential material availability problems. • Use Root Cause/ Corrective Actions to short term and permanent solutions to material supply issues. • Suggest and implement appropriate procurement method (JIT, Reorder Point, Consignment, Reducing Lead-times, or Scheduled Releases) based on part characteristics, supplier, and demand to optimize material velocity and availability. • Contributes, in the capacity of a team member and individually. • Frequently participate in improvement workshops (Kaizen) with team members to improve quality, delivery, and productivity. • Achieve department performance goals (i.e., On Time Delivery, Inventory Turns, Inventory Accuracy, and Material Flows) • Assist in cost reduction projects and implementation of new product/engineering changes. • KanBan Management includes creation, maintenance, audits, and presentation Job Functions include but not limited to as listed.
Prior Previous Employment
PB GAST & SONS –Grand Rapids, Michigan October 2003 –July 2007
PB Gast is a Distributor of Tennant floor equipment and supplier of sanitary cleaning supplies, maintenance equipment sales, parts, and service.
Service Manager
I was responsible to Purchase equipment, service parts, and services. Maintain associated records relating to equipment, rentals, and part inventories. Completed invoices for parts and services and reconciled receivables for payment. Also managed, supervised and schedules service technicians. Answer incoming calls from customers concerning parts, service, warranty, and technical product information. Worked daily with sales department and regularly with distributors to ensure current product info is available and accurate to promote customer satisfaction. Responsible for P&L and Hiring for the Department.
EDUCATION
Bachelor’s degree - Business Management Indiana University
Associates degree- Accounting Ivy Tec North Central
Additional coursework and seminars include JD Edwards, Mapics/AS400 training, MRPII, MPS, IRA, Time Management, ISO auditing. Continuing education courses through Indiana University towards APICS/MRP certification include Inventory and Production Control, Operations Management, Purchasing and Materials Management.
COMPUTER EXPERIENCE
Proficient with ORACLE, SAP, MAPICS (AS400), JD Edwards, Windows, Microsoft Office, and Excel.
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