Customer Service A Team

Maninder Singh Virdi

Calgary, AB 825-***-**** *************@*****.***

Overview: Experienced administrative professional with a proven track record in leading teams and managing office operations. Demonstrated success in team leadership, project coordination, event management and implementing strategic initiatives to support organizational goals.

SKILLS AND LANGUAGES:

Leadership and Team Management Strategic Planning and Decision Making

Process Improvement and Optimization Organizational Development

Communication and Interpersonal Skills Time Management and Prioritization

Budgeting and Resource Allocation Compliance and Regulatory Knowledge

Microsoft Office Suite Attention to Detail

Service and Teamwork

Languages: English, Hindi, Punjabi

*EXPERIENCE

YMCA- Calgary, Duty Manger

Customer Service. Safety and compliance, Crisis Management, Reporting, Inventory control and Management,

Operational oversight, team Development

June 2024- Present

Bee Clean Building Maintenance — Calgary, Team Lead, Housekeeping

July 2023 –May 2024

*Led a team of housekeepers, ensuring adherence to cleanliness and sanitation standards.

*Managed scheduling and workflow to optimize efficiency and meet daily targets.

*Implemented process improvements that increased overall efficiency by 15%.

*Managed housekeeping duties, ensuring cleanliness and sanitation standards were met.

*Collaborated with team members to streamline processes and improve overall efficiency.

Lovely Professional University — India, Senior Administrative Officer

January 2018 - April 2023

*Managed a team of over 500 employees, including tradesmen, supervisors, and labourers.

*Organized and managed large-scale events, ensuring successful execution and high levels of participant satisfaction.

*Provided leadership and supervision to administrative staff, fostering a collaborative and high-performance work environment.

*Communicated effectively with senior management to develop and execute organizational goals and objectives.

*Trained new administrative on office procedures and protocols.

*Collaborated with cross-functional teams to achieve departmental and organizational goals.

*Achieved NAAC ranking of AA+ (Govt of India) for the university through effective team leadership and strategic planning.

*Guided team members in achieving individual and collective performance objectives.

Corona Computers —India, Warehouse Associate

June 2007- January 2010

*Facilitated effective communication within the office and across departments.

*Adapted quickly to changing priorities and unforeseen circumstances.

*Planned and executed logistics for events and conferences.

*Coordinated with various departments to facilitate cross-functional collaboration and achieve organizational objectives.

*Education & Certifications

Bachelor of Commerce

University of Delhi India

Canadian Red Cross Standard First Aid Certification

Feb 2024 – Feb 2027

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