Customer Service Assistant Manager

Tamba Saidu Nyandemoh

**** ****** **, *********, ********, 20770

***********@*****.*** +1-202-***-****

Professional Summary

Results-driven Assistant Manager with experience in retail operations, customer service, and inventory management. Currently managing daily operations at Shoppers World, ensuring efficiency in merchandising, sales, and staff coordination. Skilled in team leadership, problem-solving,

and enhancing customer experience. Pursuing a degree in Information Technology at Bay Atlantic University to strengthen analytical and operational expertise. Work Experience

Assistant Manager Shoppers World Greenbelt, MD 2024 - Present

- Oversee store operations, including sales performance, inventory management, and customer engagement.

- Train and supervise sales associates, ensuring excellent customer service and efficiency.

- Implement merchandising strategies to enhance product visibility and increase sales.

- Monitor stock levels, coordinate restocking, and manage store displays for a seamless shopping experience.

- Address customer concerns professionally, ensuring satisfaction and retention. Sales Associate Olive Ole MD

October 2023 - Present

- Assisted customers with product selection, increasing sales and ensuring high customer satisfaction.

- Conducted inventory checks and managed stock replenishment to maintain store efficiency.

- Processed payments and transactions efficiently while maintaining high accuracy in cash handling.

- Provided excellent customer service, resolving complaints and answering product inquiries. Reporter Voice of Kono Radio 98.1 FM Koidu, Eastern Province January 2016 - Present

- Conducted interviews and reported on community issues, politics, and public concerns.

- Produced news content for radio broadcast, ensuring accuracy and relevance.

- Developed news stories based on investigative research and field reports.

- Engaged with local stakeholders to highlight key developments in governance and social issues. Education

Bay Atlantic University Washington, DC

Bachelor of Science in Information Technology Expected Graduation: May 2027 Institute of Public Administration and Management (IPAM) - University of Sierra Leone Associate Degree in Procurement and Supply December 2021 Skills

- Retail Management & Merchandising

- Customer Service & Communication

- Team Leadership & Employee Training

- Inventory Control & Store Operations

- Community Advocacy & Public Relations

- Strategic Planning & Problem-Solving

- Sales Strategies & Product Promotions

Community Engagement & Leadership

- Organizer of the Peace Building Music Competition, promoting unity and grassroots empowerment.

- Active advocate for community development and the reinstatement of suspended community leaders.

- Experienced in media engagement and public communication through radio reporting and advocacy work.

Languages

- English (Fluent)

- Krio (Fluent)

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