Customer Service / receptionist
Resume:
Jan **** - Present
Jan **** - Jun 2016
March 2010 - Dec 2013
Jan 2009 - Feb 2010
Jan 2008 - Jan 2009
Feb 2007 - Jan 2008
DEBRA TARIRO WAFAWAROVA
** *** *****, *********, **rare
077*-***-*** / 077*-***-*** *********.*******@*****.*** Professional Summary
Results-driven and organized administrative professional with 15+ years of experience in reception management, sales, and marketing. Proven ability to work independently and as part of a team, with excellent communication and customer service skills.
Experience
Antana Safety Hub
Entrepreneur/Owner
Developed and implemented business strategy and plans Managed sales, marketing, and customer service
Built and maintained relationships with clients and suppliers Innovate Industrial Safety
Receptionist
Greeted visitors, clients, and staff, providing a professional and welcoming atmosphere Handled incoming and outgoing mail, packages, and deliveries Maintained the reception area, ensuring it was tidy and organized Coordinated with staff to ensure seamless day-to-day operations, including scheduling appointments and meetings
Assisted with internal sales, including responding to customer inquiries, processing orders, and maintaining sales records.
Frankline Engineering
Receptionist
Managed front desk operations, including receiving visitors and handling phone calls Coordinated appointments, meetings, and travel arrangements for staff Maintained accurate and up-to-date records, including filing and data entry Provided administrative support to the team, including photocopying, scanning, and emailing documents Universal cable
Receptionist & Sales and Marketing
Took minutes and circulated for all company meetings Managed cash receipts and produced Agreement of Sale documents Operated switchboard and directed calls
Conducted telesales and managed customer relationships Amazing Homes Real Estate
Receptionist/Secretary
Arranged appointments for the Managing Director
Prepared agenda documents for meetings
Took minutes and circulated for all company meetings Managed cash receipts and produced Agreement of Sale documents Hortifield Engineering
Secretary
Arranged meetings and appointments for the manager Managed petty cash book and entered details
Attended to phone calls, mail, and visitors
Typed letters and other documentation
Judlow Investments PVT (LTD)
Personal Assistant
Arranged meetings and appointments for the manager Managed petty cash book and entered details
Attended to phone calls, mail, and visitors
Aug 2006 - Jan 2007
2005
Martin Millers and Engineers
Receptionist
Operated switchboard and directed calls
Managed filing, mail sorting, and petty cash
Typed quotations, letters, and corrected documents Education
Trust Academy
Reception Management
Keyboard Mastery & Introduction to Word Processing (Distinction) Grooming & Reception (Credit) - Office Procedures (Credit) Principles of Communication (Credit)
Bookkeeping and Accounts Level 1 (Credit)
MS Excel Level 1 (Pass)
Customer Service (Credit)
Roosevelt Girls High School
Zimsec Ordinary
6 O'Level Passes Including English
Skills
Reception management and administration
Sales and marketing
Customer service and relations
Communication and interpersonal skills
Time management and organization
Microsoft Office (Word, Excel, PowerPoint, Outlook) Bookkeeping and accounting
Event planning and coordination
Personal Attributes
Results-driven and organized
Excellent communication and customer service skills Ability to work independently and as part of a team Strong attention to detail and problem-solving skills Flexible and adaptable
Achievements & Awards
Successfully managed reception and administrative tasks in various roles Developed and implemented effective sales and marketing strategies Built and maintained strong relationships with clients and suppliers Languages
English (Fluent)
Shona
Reference
Available Upon Request -
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