Customer Service Store Manager
Resume:
Marcus Antwon Elliott
Apt ***
Temple Hills, Md 20748
(C) 301-***-****
Objective: To be a successful business person and someday acquire the skill and know-how to obtain my own business. To contribute to a business by performing duties based on my combined skills, abilities, workplace experience, work ethic and my ability to learn.
Training: Certification of Brick Masonry – June 2003
Certification of Completion for Job Corp Training – June 2003
General Education Diploma (GED) – June 2003
Forklift Certification
Education: Crossland High School, Temple Hills, MD
Keystone Job Corp Center, Drums, PA
Other skills: Excellent computer and communications skills. Very organized and self motivated. Very hard worker
Work Experience:
Lidl Food/Grocery
Waldorf & Oxon Hill
Duration: July 2022 - Present
Store Manager: Anthony Or Sujit
Job Title: Assistant Manager
-Ensure store is up and running and in the best condition to provide the best customer service
- making sure food is full, fresh and friendly to provide the best customer experience
- Managing up to 10 employees per day.
- Product ordering and Inventory
- store Labor/weekly Shrink/and Merchandising
- staff schedule making
Save-a-lot Food Stores
In Maryland and Washington, DC
Duration: 10/10/2016 - June 2022
Last Store Manager: Stanley Jackson
Job Title: Assistant Manager and Store Manager
-Ensure store is up and running and in the best condition to provide the best customer service
- making sure food is full, fresh and friendly to provide the best customer experience
- Managing up to 10 employees per day.
- Product ordering and Inventory
- store Labor/weekly Shrink/and Merchandising
- staff schedule making
Cort Furniture Warehouse, 801 Hampton Park Blvd, Capitol heights, MD 20743
Duration: 2/9/2014 - 10/07/2016
District Manager: Brian Joyce, Production Manager: Ms.Chris Kuruz(Cruise), Immediate Supervisor: Louis Bloom
Job Title: Retail Distribution/Warehouse Worker
-Receive and Distribute orders to be sent to 5 Cort Retail Stores & Showrooms within the district orders between 65-125 pieces of furniture and Bedding/upholstery
-Offload trailers(from 300-450 peices once every 2 weeks of furniture to be touched-up or repaired to be sent or transferred to other Cort Centers in the district
-Help out as needed in other departments such as the receiving crew and/or the Pull Prep/Delivery Team that sends furniture to customers to be Stagged, Rented, Or Bought
*Forklift/Order Picker Certified*
Nordstrom Shoe Warehouse, 839 Commerce Dr, Upper Marlboro, MD 20774
Duration: (Temp Position) From 2/15 - 2/26
Supervisors: Mathew & Sarah
Job Title: Warehouse Worker/Processer
- Unpack Cases Of Shoes (up to 24 boxes per case, anywhere between 25-45 cases per day)
- Apply Sensors & Price Tags to all shoes
- Repack Marked & Tagged Shoes to be distributed to the Nordstrom Rack Stores
Whole Foods Market, 4420 Willard Ave, Chevy Chase, MD 20815
Duration: Aug 25, 2010 – July 9, 2012
Team Leader: Kenneth Pettigrew
Job Title: Supervisor/Customer Service Representative /Customer Service Team Leader/Assistant Supply Buyer
-Ability to manage multiple tasks and respond in a timely manner to the customer’s needs
-Provided input and ordered new items in accordance with category and item management requirements
-Excellent communication skills (both verbal and written)
-As a cashier, I issued receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
-Provided excellent Customer Service, providing product and service information.
-Contributes to team effort by accomplishing related results as needed
-Attract potential long time customers by answering product and service questions; suggesting information about other products and services.
-Recommended potential products or services to management by collecting customer information and analyzing customer needs.
-Helping fellow team members to elevate at their positions so they could gain future promotions.
United Medical Center, Southern Ave, S.E., Washington, DC
Duration: April 10- May 10, 2010 (Temp)
Supervisor: John
Job Title: Environmental Services Aide
-Demonstrated competence in functioning with and around patients and medical equipment
-Completed scheduled cleaning processes as defined and assigned in all ancillary areas throughout the hospital. Processes included dusting, vacuuming, pulling trash, cleaning rest rooms, mopping and buffing floors.
-Completed special cleaning projects as assigned.
-Maintained all equipment in a neat, orderly and mechanically operable fashion.
-Demonstrated competence in safe operation of all equipment.
-Responded to STAT cleaning.
Checkers Fast Food Restaurant, 7415 Landover Rd., Landover, MD 20785
Duration: Mar 2008 – Jan 2009
Store Manager: Earl Johnson 301-***-****
Job Title: Customer Service Representative
-Provided excellent customer service skills, always polite and courteous
-Served as customer service representative, initial contact between the customer and the fast food establishment
-Operated cooking equipment, prepared cold and hot dishes
Sign Design Concepts/Belmont Deck & Patio Construction, Corp., 812 South Ode St., Arlington, VA 22204
Supervisor: Jim Sturniolo, 202-***-****
Job title: General Laborer
-Duties consist of preparing vehicle graphics and neon banners for road side guidance/
directions and providing instructions for government and office buildings.
-Clean up work sites.
-Also assisted with minor brick and concrete work, light construction and home improvements to include deck, driveway and drywall repairs, to include light/touch-up painting, and plastering. I also assisted with patio improvements.
Goel Temp Services (construction), 3027 Hubbard Rd., Landover, MD 20785
Supervisor: Calvin, Superintendent 202-***-****
Job Title: Laborer
-Perform specific job functions: Load and unload structure materials and move materials about in work areas,
-Maintain tools and equipment
-Clean up work sites.
-Environmental, Demolition, Construction, Wastewater, Insulation
Washington Hospital Center, 110 Irving Street, NW, Washington, DC 20010
Supervisor: Urzula D. Crandall, 202-***-****
Job Title: Environmental Service Aide
-Demonstrated competence in functioning with and around patients and medical equipment
-Maintained all equipment in a neat, orderly and mechanically operable fashion.
-Responded to request for STAT cleaning
-Performed project work such as: buffing, stripping and waxing of floors
-Stocked cleaning carts
-Reported deficiencies in patient rooms and throughout the hospital to shift supervisor
United States Postal Service, 9201 Edgeworth Drive, Capital Heights, MD 20899
Supervisor: W.J. Anderson
Job Title: Warehouse Mail Handler (Seasonal)
-This position required me to be dependable, responsible, able to work independently with minimal supervision, and be a team player in a fast paced, detail oriented production environment
-Load/unloaded boxes (up to 75lbs) to mail trucks
-Sort incoming or outgoing mail into mail rack pigeonholes or into mail sacks according to destination
-Pull trailers loaded with materials and mail
Hobbies: Sports, Reading, Basketball, Football and working with my hands
References: Available upon request
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