Senior Manager, Learning Development
Resume:
George T. Reynolds
******@*******.***
Summary: Human Capital specialist who excels in leveraging managerial expertise and data analytics to design, implement, and deliver innovative training and educational initiatives. My background includes, but is not limited to: Education:
Master, Human Relations University of Oklahoma
Bachelor of Arts, Business Administration McKendree University Military Service: US Army (21yrs)
Professional Experience:
Chief, Platform & Integration Cybersecurity Jan 25 – Present Internal Revenue Service (HCO: IRSU) Houston, Tx
• Led cross-functional initiatives utilizing SWOT analysis and advanced data modeling to identify risks and forecast optimization opportunities, enhancing readiness across IT 2210 workforce and improving project delivery timelines.
• Created qualitative and quantitative data models to identify competency gaps within IT 2210 workforce, informing targeted training initiatives that improved competencies by 30% and uncovered unrecognized skill deficiencies.
• Conducted a comprehensive analysis of the IT workforce's competencies, bridging identified gaps to FISMA requirements, which highlighted compliance issues and significantly reduced security incident reporting.
• Presented communications briefings on program outcomes to Senior Leadership, delivering in-depth analyses on short and long-range narratives highlighting strategic recommendations, fostering greater stakeholder engagement.
• Developed Risk Opportunity Charts to align IT competencies with OPM Competency Model, leveraging TOWS analysis and advanced modeling techniques to forecast optimization opportunities, enhancing program outcomes.
• Facilitated stakeholder meetings to gather feedback and align training initiatives with organizational goals, resulting in improved collaboration and a 100% increase in stakeholder satisfaction regarding IT program(s) collaboration. Chief, Workforce Development Sept 18 – Jan 25
Air Force Services San Antonio, Tx
• Supervised a HQ level global training program, 3K+ personnel spanning 14 countries--produced a variety of qualitative/quantitative reports, assuring strategic effectiveness IAW organizational objectives and milestone
• Monitored Key Performance Indicators (KPIs) in monthly results and created Risk/Opportunity charts in the forecasting process to identify deviations from annual training budget; reduced risk factors by 43%
• Designed, developed, implemented and evaluated complex customer focused programs, policies/initiatives surrounding Human Resources Development--resulting in a 97.4% improvement in strategic business goals
• Reviewed/Analyzed strategic training program objectives; Implemented training and evaluation benchmarks to meet organizational priorities--deployed innovative SWOT KPIs to analyze and track trends in training data
• Technical advisor/analyst to 86 global locations including managing resources, providing leadership support, mentoring team members, providing training guidance and/or oversight to internal/external stakeholders. Senior Training Analyst Aug 16 – Sept 18
House of Representatives Washington DC
• Extensive supervisory leadership experience and experience teaching and/or instructing formal, instructor-led courses (in-person, virtual and or blended) in a classroom setting to adults from diverse backgrounds.
• Led the design and implementation of tailored training programs for over 200 executives and managers, resulting in a 30% increase in team synergy metrics as reported in post-training assessments.
• Conducted a thorough analysis of participant feedback to develop a high-impact effective communication workshop, which enhanced stakeholder engagement by 40%, as reflected in follow-up surveys.
• Created a comprehensive follow-up assessment strategy to monitor the application of management principles in practice, resulting in a 50% improvement in delegation effectiveness among trained leaders within three months.
• Developed a curriculum grounded in real-world scenarios that fostered critical thinking and collaboration, leading to a 35% rise in participant confidence in interpersonal communication, as indicated by training feedback.
• Executed a diverse range of oral communication techniques to effectively present findings, deliver comprehensive briefings on optimal solutions to 20 stakeholders, resulting in an 84% increase in agreement on proposed actions. Senior Training Analyst Aug 11 – Jul 15
Timken Houston, Tx
• Provided strategic consulting service to the Chief Human Capital Officer (CHCO), and the DCHCO regarding effective executive management approaches to achieving the best efficient business practices and processes.
• Redesigned company training program based on qualitative/quantitative data resulting in a 97.3% graduation rate: outstanding average customer satisfaction rating of 98.4%, exceeding the 80% target outcome by 18 points.
• Conducted and/or participated in evaluation of the effectiveness of HR programs, policies, and practices; through a combination of review and analysis of reports and on-site visits; researched/recommend program improvements
• Developed and applied tools to evaluate training programs and analyzes feedback for suggestions on improving training courses and delivery. Contracted with vendors to develop and/or analyze training performance data.
• Executed project management with a focus on evaluating intricate projects and studies, successfully isolating and identifying problem areas, trends, and factors that impacted operational performance, readiness, and execution.
• Executed a diverse range of oral communication techniques to effectively present findings, deliver comprehensive briefings on optimal solutions to 20 stakeholders, resulting in a 84% increase in agreement on proposed actions. HR/Training Program Manager Jan 09 – Mar 11
NASA Houston, Texas
• Led a staff of 15 which supported a client group of 10K+ with consistent application and services in the areas of Professional & Staff Training while setting expectations/monitoring delegated activities--100% mission capable
• Developed, initiated, and ensured execution of key HR initiatives and processes to drive continuous program improvement in the areas of organization effectiveness, recruitment, staffing, employee and labor relations
• Monitored progress of project team members, contractors, or consultants; ensured preparation of strategy and supporting plans; examined project advantages in adjusting approved cost, schedule, and performance metrics.
• Researched and identified trends and developments in human resources management. Developed project plans, gathers data, and prepares position papers on the potential or actual impact of these trends and developments.
• Advanced oral and written communication skills to prepare reports, make presentations, discuss training and development needs with staff and external vendors and to conduct training and self-assessment programs.
• Provided authoritative information and/or advice and technical assistance to all levels of human resource support staff, program managers, operating officials, and applicants on various human resources functions
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