Office Manager United States
Resume:
Kreg Boggs
Operations Supervisor/ Office Manager/ Team Lead
Gresham, Oregon, United States
*********@*****.***
WORK EXPERIENCE
May 2009-Current
Office Manager / Operations Supervisor/ Lead Care Coordinator
Acentra Healthcare
Gresham, Oregon, United States
*Promoted to Office Manager/ Operations Supervisor/ Team Lead position. Created and implemented position role and scope parameters utilizing industry best practices to provide operational support to approximately 39 executive and front- line employees.
*Responsible for efficient management of operations in support of Kepro's contract with the Oregon Health Authority to provide care coordination and behavioral health services to over 121,000 members.
*Accountable to meet regulatory contract requirements to achieve measurable program results and efficiencies. Complies all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable and defined in the corporate and department policies.
*Perform department audits to ensure consistency of documentation throughout the service center and create quality improvement plans, corrective action plans and implement the principles of continuous quality improvement.
*Human Resources liaison with oversight for onboarding new employees, attendance program management and employee performance improvement.
*Provide back-up Call Center supervisor support.
*Acknowledge and manage member complaints, appeals and adverse incidents. Track incident disposition from initiation to resolution ensuring all compliance requirements are met. June 1981-December 1986
Sergeant E5
UNITED STATES ARMY
United States
75 B Personnel Administration, Office administrator, processing pay, personnel records and federal documents related to military services and discharge.
EDUCATION
-Current
Bachelor's in Business Administration
Oral Roberts University
United States
*United States Army, Business Administration (E-5)
*Pursuing Bachelor's in Business Administration - Oral Roberts University, with a minor in Biblical Theory
• Business Administration
-1982
Union City Community High School
United States
*Union City Community High School, graduated 1982
SKILLS
Behavioral Health Call Centers Content Management Systems (CMS) Regulatory Compliance Quality Management Corrective Action Human Resources Medicaid Medicare Onboarding Operational Support Performance Management Project/Program Management Business Administration Case Management Cisco Network Systems Communication Skills Electronic Medical Records Leadership Expense Reports Health Plan Patient Admissions ICD-9 Management of Information Systems/Technology (MIS) Utilization Management Corporate Policies Drug Therapy Federal Laws and Regulations Healthcare Identify Issues Team Player Military Office Management Team Lead/Manager Operations Management Centers for Medicare and Medicaid Services (CMS) Regulations Best Practices Contract Requirements Call Center Management Documentation Maintain Compliance Regulatory Requirements Auditing Business Performance Management Organizational Skills Avaya Software Registered Nurse (RN) Telephone Triage Documentation Standards Triage Nursing Project/Program Coordination Medical Record System Current Procedural Terminology (CPT) Travel Industry Healthcare Providers Pharmacy Prescription Drugs Adverse Events Nursing Disease Insurance State Laws and Regulations Safety/Work Safety Customer Relations Administrative Skills CERTIFICATIONS
RN
LANGUAGES
English - Intermediate
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