Project Manager Business Analyst

Monica Olague

Eugene, Oregon ***** 213-***-**** ******.******@*****.*** http://www.linkedin.com/in/monicaolague PRODUCT MANAGER, PROJECT MANAGER, SR. BUSINESS ANALYST Highly organized, detail-oriented, Information Technology Manager with years of experience overseeing the implementation and support of software applications for Fortune 500 corporations. A proven track record of leading teams and business clients through full lifecycles of SaaS and On Prem applications, including operational and technical support and project management.

CORE COMPETENCIES

Testing, Training and Presentation Skills

Project Lifecycle Management

Documentation and Process Flow Design

Software Implementation / Integration

Vendor Management

Stakeholder Relationship Management

Cross-functional Team Leadership

Waterfall and Agile Methodologies

PROFESSIONAL EXPERIENCE

Warner Bros. Discovery June 2010 to March 2024

Manager, Enterprise Systems & Services, International, Legal & Corporate (12/2020 to 3/2024)

• Oversaw a Legal portfolio of global applications utilized by over 40,000 users worldwide

• Managed a team of FTEs and on and offshore consultants supporting a Legal application portfolio

• Collaborated with all levels of users from short term consultants to Senior and C-Suite leadership to ensure ongoing day-to-day activities were addressed and updated status was reported

• Used ServiceNow to monitor and address reported issues

• Responsible for 3rd party vendor budgets, enhancements and projects in the multi-million-dollar range Manager, Business Process & Analysis, Corporate MIS (6/2015 to 12/2020)

• Managed Warner Bros. Studios SAP CRM TDM application used by Television and Theatrical Finance to house and produce payments for all Term and Development Deals

• Collected enhancement requests produced by both the client and production support team

• Gathered requirements, ROI, budget approvals, and managed development, testing, training and implementation of enhancements

• Conducted regular meetings with production support and client to obtain and provide status of system issues, enhancement progress and any other related topics

• Managed budgets to ensure spending remained on track and resources were properly assigned Senior Analyst, Business Process & Analysis, Corporate MIS – Enterprise Rights (6/2010 to 6/2015)

• Created process flows to illustrate workflow for creating and maintaining IPs and Rights in SAP CRM

• Wrote and updated project documentation including functional design specifications

• Performed system testing at various stages of the project, pre and post Go Live

• Assisted with SAP configuration and cutover assignments and tasks

• Developed Business Process Procedure simulations to capture step-by-step instructions Prosum Staffing, Inc. April 2008 to May 2010

Senior Business Analyst, Warner Bros. Corporate MIS – Consultant (5/2009 to 5/2010)

• Developed, maintained and distributed reports to track milestones and deadlines of the project

• Created regression testing documentation for an internal application upgrade, Stargate Monica Olague 213-***-**** ******.******@*****.*** HTTP://WWW.LINKEDIN.COM/IN/MONICAOLAGUE PAGE 2

• Drafted specification requirement documents for in-house project enhancements Program Analyst, Warner Bros. Corporate MIS – Consultant (10/2008 to 3/2009)

• Developed procedural workflows using Visio for Corporate MIS processes

• Wrote SDLC templates for Corporate MIS requirements

• Created and updated step-by-step narrative workflow steps for Corporate MIS processes PMO Analyst, Warner Bros. Corporate MIS – Consultant (4/2008 to 9/2008)

• Documented and distributed all activity performed on a high exposure integration project

• Developed, maintained and distributed reports to track milestones and deadlines of the project

• Captured and maintained history of all granted system access, some with high security concerns Leads360, LLC (now Velocify) December 2007 to April 2008 Client Success Manager, Professional Services

• Acted as main contact for software support for a set book of clients

• Trained new clients at all levels from users to administrators

• Monitored client activity and suggested methods of improved use of product

• Created new workflows for company as it grew and sought a more defined business model process The Walt Disney Company September 2000 to September 2007 Sales Operations Support Manager, Walt Disney Internet Group (9/2006 to 9/2007)

• Created reports to meet the needs and requests of the Sales Team using Tableau

• Supported growth of doors for Master Dealer operations

• Provisioned demo cellular phones for dealer stores Senior Business Analyst-Reporting, Walt Disney Internet Group (7/2005 to 8/2006)

• Identified reporting needs for Disney Mobile Launch and Day-to-Day Operations

• Managed communications between users and vendors

• Conducted weekly reporting meetings between internal staff and vendors Senior Training Developer, Disney Enterprise Systems (1/2004 to 6/2005)

• Created and conducted training for Global ERP

• Conducted meetings with Finance and HR Business Process teams to gather enhancement requests

• Created training documentation, Instructor Led and Virtual, to be referenced by all areas of company Training Analyst, Disney Worldwide Services – Project Tomorrowland (9/2002 to 12/2004)

• Delivered global training for The Walt Disney Company’s first comprehensive, enterprise-wide training initiative involving 150,000 End Users from six business segments in 42 countries

• Administered integrated training platform to deliver role-based training to 30,000 core users

• Supported analysis, design, testing, implementation and post go-live phases for an integrated training platform deployment

Corporate Training Lead, Corporate Administration – Project Tomorrowland (8/2001 to 8/2002)

• Identified entire Corporate staff population of over 2000 for purposes of training new ERP product, SAP

• Managed all details surrounding the rollout of training to the Corporate population HRIS Analyst, Disney Consumer Products (9/2000 to 6/2001)

• Supported and maintained Human Resource software applications

• Monitored applicant tracking system and managed staff assisting with resume entries

• Designed and created Crystal Reports to extract data housed within PeopleSoft and Webhire EDUCATION AND TRAINING

Bachelor of Arts, Advertising, San Jose State University, San Jose CA Associate Certificate in Business Analysis, University of Colorado at Denver, Denver, CO COMPUTER SKILLS

Software: Microsoft 365, Microsoft Project, Visio, Excel, PowerPoint, Word, SharePoint, Box, Jira, ClickUp, ServiceNow, Adobe Acrobat Sign

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