Continuous Improvement Quality Management

Quality Management Professional

Dynamic Quality Management Executive

Experienced, senior-level manager with an impressive history of building and sustaining top-quality management systems. Expert in process design and data maintenance - taking projects from implementation through to continuous improvement. Demonstrated success in the highly regulated Aerospace, Automotive, and Military supplier industries.

Summary

With 20+ years of direct experience, this accomplished QM professional has delivered results through effective leadership and strong organizational skills. I am a motivated quality leader, skilled in project management, supervision, and global compliance. Brings expert knowledge in QMS control, human resources management, and continuous improvement. Possesses excellent written and verbal communication skills and is well-versed in KPI data management, offering a full scope of business/department management.

Skills & Expertise

Six Sigma Data Analysis

KPI Process data design & reporting.

Process design- documentation-Implementation.

Key Performance Indicator KPI metrics

Organizational Training.

Organizational Change Management

Project Management

Scorecard Development, Tracking & Reporting

Problem Solving

Root Cause Analysis

Supply Chain Management

ISO9001-2015 IATF 16949:2016 Management/Lead Auditing

AS9001D Management/Internal Auditing

ITAR Registration

Lead in the transition of TS to IATF certifications.

Gap Analysis

Supplier Management Development and Maintenance

QMS document controls, corrective and preventative action

ISO9001-2015 IATF 16949:2016 certification audits

Continuous Improvement

Business Development Experience

Team Building and Reward Recognition

Software Skills

E2 Shop-tech

MS Office Full Suite

MS Outlook

Visio

SAP

SAGE

SharePoint

Adobe

Peachtree

QAD

Quick books

Minitab

Profesional Experience

Chief Administrator HQ Quality Assurance: TS Tech Americas Inc.2023-Present

·Support the development, maintenance, and continuous improvement of IATF16949 process for HQ & seventeen plants.

·Document and support development of work instructions, process flow/PFMEA, control plans all QMS documentation and audit plans.

·Oversee and provided quality support for OEM alerts and requirements, as needed.

·PIC for HQ Internal Audits,

·Support Plant documentation and metrics including KPI’s, audits, CAPAs, supplier monitoring efforts and customer score cards.

·PIC for support of Plant Certifications concerns Quality personnel, NCs through customer sites when directed by supplier, otherwise through the Quality Management System.

·Oversee and ensure compliance with Quality Management System

·Ensure dates for external Certifying Body’s plant visits are being coordinated and follow up on plant performance issues to ensure they are being addressed.

·Support for New Model Pre launches and/or concerns.

·Ensure proper management of customer specific programs such as Q1, etc.

·Ensure key dates and audit requirements at build plant are met.

·Oversee the tracking for internal, external QMS issues are managed, and reported.

QMS Audit Program Management Consultant: -QMS-DEPT. Troy, MI 2020 to 2023

·Create and Perform Management Review's with Top Management to report KPI's & QMS effectiveness Supervision of

·raw material inspection, heat treat/plating data, and inspection, along with monthly reports

·Ensure in-house gage calibrations are current and oversee to Quality Standard

Supervisory / Management Responsibilities:

· Supervise and manage all Quality departmental team members.

· Manage and prioritize teamwork schedule and vacation time.

·Ensure all team members have the tools, resources, and knowledge they need to perform duties as assigned.

·Interface with the other four IATF Global Oversight Offices to collaborate on the Rules, IATF 16949 revisions, global witness audit and office assessment process, and to complete project work, as assigned.

·Provide answers to technical questions related to the Rules and IATF 16949.

·Conduct IATF witness audits and office assessments, when needed, including identifying and training new witness auditors and office assessment resources.

·Key Qualifications requirements include:

·20 years’ practical experience working in manufacturing.

·100% in a quality related function or with engineering work experience and in an automotive organization certified to IATF 16949 or ISO 9001

·20 years’ experience conducting Lead for internal or external ISO 9001 or IATF 16949 audits.

·100% managing and/or conducting third party certification body audits to IATF 16949

·Project/program management experience

·Quality Management System Lead Auditor qualified.

·Knowledge of ISO 9001, IATF 16949, Rules 5th and 6th Editions, and Automotive Core Tools

QUALITY MANAGER-Duggan Mfg. Shelby Twp. MI 2019

· Strong people management, delegation, and conflict resolution skills

· Ability to build positive working relationships with other departments to achieve company-wide goals and performance objectives

· Strong negotiation, leadership, and assertiveness skills to identify operational performance gaps and build policies and best practices

· Effective written and verbal communication skills

· Be proficient in Microsoft Office, including, but not limited to Outlook, Word, and Excel, and Company ERP system

Performance Metrics and Performance Reporting:

·Annual Certification Compliance %

·# Non-Conformity Issues per Audit vs Target

·On-Time Delivery of Corrective Measures

·Report on Generation Responsibilities

·Estimating Accuracy

·Job Time & Feasibility Accuracy (GD&T); Actual vs Estimated.

·Job Set-Up

·Purchase Order to Original Quote Accuracy

·Ensure dollar, timing, rev levels, quality points, and special instructions are aligned between customer PO and the original quote.

·On-Time Job Delivery

·Actual Delivery Date vs Customer Due Date

·On Quality Job Delivery

·% Jobs on Quality

·Defect / Re-Work% of Jobs

·Other Monthly Performance Reporting as Defined and Directed by Management

QUALITY ENGINEER-Schain Mold & Engineering Rochester Hills, MI Sep 2016 to 2019

Team Lead in Effective PFMEA-PPAP control planning, KPI metrics development, and maintenance and corrective/preventive actions.

APQP-PPAP Process.

·Complete the A.P.Q.P checklist.

·Submit PPAP to customers.

·Multiple online PPAP submissions using GM GQTS, Ford VPP, and Chrysler CQMS.

·Request PPAP from suppliers.

·Gage maintenance and development.

Maintain control system documents.

·Developed Process input/output documents as required.

·Revise/maintain deviations as needed per customer request, internal process improvements, or resulting from corrective action efforts.

·Ensure personnel training on obsoleting old and use of new control system documents.

·Maintain regular checks on the effective use of control system documents.

Collaborate on all corrective action efforts.

·Oversee delegated corrective action agenda.

·Document corrective action results on time.

·Respond to customer complaints using customer required formats and systems including GM GQTS, Ford Covisint Supplier Improvement Metrics (SIM),

Maintain Gage Calibration System.

·Schedule and maintain on-time Calibration on all internal & external measuring instruments, ensure fixtures maintenance logs are on time.

·Perform all Measurement System Analysis (MSA) as required.

·Participate in the design and construction of new gages error-proofing and changes to existing gauges.

·Ensure training for proper use of error-proofing fixtures and other measuring instruments.

·Create operator instructions for all.

Dimensional Layouts

·Perform dimensional layouts for PPAP initial and annual submissions on a new product, and changes to existing product per AIAG or customer formats as required.

Customer/Supplier Representative for a quick resolution to quality complaints and other issues.

·Travel to customers or Supplier plants to investigate and resolve complaints or issues.

·Assist Purchasing in supplier development and maintenance.

·Maintain all travel records.

·List Identified action required because of visits and assured action is taken.

KPI statistical data, metrics, and reports for monthly Management Review & identify developing trends and reactions for continual improvements.

·Develop a method of gathering data for statistical studies.

·Direct or participate in the collection of data for statistical studies.

·Input and process data in a PC based statistical program.

·Share results of KPI Key Performance Indicators.

·Collaborate on process improvements based on KPI results.

·Assist in the implementation of process improvements.

·Monitor the results of processing improvements.

·Monitor/maintain current supplier material certifications per document retention criteria.

QUALITY & BUSINESS MANAGER-Body Engineering, Madison Heights, MI June 2009 – 2016

QUALITY MANAGER-Kennametal-Extrude Hone, Shelby Township, MI, January 2007 – March 2009

SR. CLIENT RELATIONS REPRESENTATIVE-Perry Johnson Registrars, Inc. - Southfield, MI July 2001 – December 2006

Lauguages

Native language English, intermediate at; Spanish & French speak, read, write. Arabic (Lebanese)-speak only.

Education

Certified Lean Six Sigma Black Belt Certified Exemplar Global IATF16949:2016 Lead Auditor

Certified ISO 9001:2015 Transition Certified Measurement Systems Analysis with Applications (MSA)

Certified Quality Core Tools Certified Implementing the Failure Mode Effect Analysis (FMEA)

Certified Supply Chain Sustainability Certified CQI19 Sub-Tier Supplier Management Process

Certified Implementing Statistical Process Control (SPC) Certified MMOG/LE

Certified Implementing Advanced Quality Planning (APQP) Control Plan, and Product Part Approval Process (PPAP)

Continuing: BBA Quality Engineering Wayne State University Clinton Twp., MI

Professional References:

Kate Gough 810-***-**** -***********@*****.*** Dana Corp. Quality Eng.

Patrick Kohn 586-***-**** *****.*****@*****.*** professional peer

Chantell Truman 586-***-**** ********@*******.*** Manager

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