Customer Service Administrative Assistant

Amy Burdette

Frederick, MD

Professional Summary

To effectively use my 30 years experience which has mostly been in a fast paced environment and had centered around customer service. This experience has taught me how to coordinate,execute,achieve and resolve many different situations while keeping customers,patients and clients loyalty or getting new business. I strongly believe there is no reason a customer or client or patient should leave or feel dissatisfied. In today’s economy, everyone is trying to bring in new business in their door and retain the customers,clients and patients you serve. Word-of-mouth can be the best type of advertisement for your business. I thoroughly enjoy when a customer,client or patient has felt they got the individual and personalized serves they deserve. I would love the opportunity to share this with your team,customers,clients and patients.

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Goodwill Industries-Frederick, MD

June 2024 to February 2025

1. As a cashier handling cash and electronic payments. 2. Greet and answer customers questions in store and on phone. 3. Maintain and organize retail merchandise.

4. Update store with seasonal merchandise including creating window displays. 5. Handle customers comments, questions and concerns. Administrative Assistant

Second Chance-Rockville, MD

November 2023 to June 2024

• Answer and direct income calls.

• Answer all questions of income callers and schedule new client appointments with correct staff members

• Meet and greet all incoming personal and new clients.

• Work in a fast paced environment.

• Learn new computer and software tools efficiently

• Complete all requests of management.

• Accurately in put data for insurance companies.

• Anticipate and complete all administrative procedures and tasks. Customer Service Representative

Pizza Hut-Frederick, MD

May 2023 to November 2023

• Take orders, prepare orders, train new employees,

• manage customers complaints.

Doordash Driver

DoorDash-Frederick, MD

April 2022 to May 2023

Delivered food and products in a timely fad

Mailroom clerk

RR Donnelley-Thurmont, MD

October 2021 to March 2022

• Accomplishing productivity goals

• Review daily shipping and outgoing mail. Preparing daily outgoing shipments in time for arriving trucks.

• Verifying other employees work. Handled sensitive information while implementing privacy policies. Warehouse Worker

Tractor Supply-Hagerstown, MD

October 2021 to January 2022

• Electric pallet jack certified.

• Experience use voice activated headset to fill orders. Stage orders at shipping.area.

• Wrap pallets manually or with machine assisted wrapper. Retail/ Warehouse

McCutcheon Enterprises, Inc. (MEI)-Frederick, MD

October 2021 to December 2021

• Seasonal Temporary assignment.

• Design and decorate gift baskets with company’s products for sale in their retail store for very busy holiday season.

• Design large custom orders gift baskets for corporate customers using time management skills to complete several orders while keeping the stores inventory stocked. Warehouse worker

Hunter Douglas-Cumberland, MD

November 2020 to April 2021

• Trained as a Finisher. Inspected custom products to meet customers orders. Put finishing touches before sending product before sending to packaging.

• Cross-trained to work 7 different stations in valance production line to avoid downtime and meet quota for that shift.

Warehouse worker

Total Biz Fulfillment-Frostburg, MD

September 2020 to January 2021

• preparing orders for various retail clients. Orders ranged from 10 items to thousands.

• Special attention to shipping details. Every order required different and special instructions for shipping ie; placing new barcodes on thousands of products, pallet sizes, stacking formations, height,width and placement of packing slips

• Pulling and preparing orders to meet deadlines for incoming trucks.

• Equipment used included box cutters, pallet jacks and wrapping machines. Fresh Food Associate

Harris Teeters-Reston, VA

June 2016 to August 2017

• Waiting on customers taking orders and recommending specials.

• Certified to use meat slicer.

Hostess, Assistant Manager, Certified Associate Trainer Restaurants-Maryland

1995 to 2005

My Restaurant Experience:

• La Madeline - Hostess, Assistant Manager, Certified Associate Trainer. Involved in highering, accurate safe balance, all legal employee forms

• Willy and Reeds - Server, service bartender, bar manager

• Sebastian’s Server, hostess and promoted to assistant manager. Did scheduling for over 40 employees. Integrated new computer system for restaurant and trained all employees Pasianos - server

Mama Lucia's - server

Michelle's - server

Secretary

Press Construction-Gaithersburg, MD

1999 to 2001

• Answer high volume of calls

• Appointment setting

• Filing, faxing, numerous office duties

Payroll Clerk/Administrative Assistant

Medical reports Inc-Vienna, VA

August 1992 to December 1994

• Communicate with dozens of Doctors, Hospitals and medical records departments.

• Found missing and emergency records and expedited them

• Completed weekly payroll for 40+ employees insuring accuracy and submitted them to corporate office. Education

GED

Winston Churchill High School - Potomac, MD

September 1976 to September 1978

Skills

• Customer service (10+ years)

• Willing to go the extra mile to get projects completed

• Packaging

• Sales

• Load & Unload

• Supervising Experience

• Pallet Jack

• Basic math

• Pricing

• Approachable team player

• Freight Experience

• Shipping & Receiving

• Host/Hostess

• Cooking

• Stocking

• Customer service

• Machining

• Order Picking

• Excellent at assessing customer's needs and making them feel number one.

• Bartending

• Cleaning

• Ability to accept constructive criticism to improve job performance

• Excellent at multi-tasking and problem solving

• Warehouse experience

• I thrive when working in a fast-paced environment.

• Materials Handling

• Articulate friendly communicator; enjoy working with all types of people.

• Time management

• Have experience working on computers

• Food Preparation

• Order Picker

• Warehouse distribution

• POS

• Farming

• Quality of my work very important to me so I pay close attention to detail

• Serving

• Merchandising

• Yes

• Logistics

• Communication skills

• Remembering a customer's name when they return

• My availability to work is wide-open and very flexible

• Microsoft Word

• Shift Management

• Microsoft Excel

• Leadership

• Dealt with insurance companies and subcontractors

• Data Entry

• No job or task is too big or too small

• Delivery Driver Experience

• Manufacturing

• Restaurant Experience

• Microsoft Office

• Warehouse Supervisor Experience

• RF Scanner

• Assembly

• English

Certifications and Licenses

Food Handler Certification

TABC Certified

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