Human Resources Customer Service

NOE’MIA BURLEY

202-***-**** *************@*****.*** Newark, DE

CAREER SUMMARY

Experienced security, healthcare, and administrative professional interested in a challenging position to incorporate my expertise in administering office and/or security needs, including oversight of personnel, information, facilities, and security awareness disciplines as well as serving up expertise in office management while expanding my career endeavors with more challenges within the field of Human Resources, Office Management, Personnel Security Assistance or Customer service divisions. Currently pursuing a BBA degree with a concentration in Human Resources Specialist.

WORK EXPERIENCE

Community Bridges Inc. (DCSSC)

Behavioral Health Technician October 2023 – February 2025

Washington, DC

oAssist with intakes and discharges and maintain personal property. Monitoring patients and recording your observations. Reporting back on each patient's progress and concerns. Ensuring patients have a safe and supportive environment. De-escalate situations in which patients wish to harm themselves or others. Providing emotional support to patients. Alerting medical professionals to intervene in emergencies. Carrying out assessments and other administrative tasks and maintaining strict patient confidentiality. Collect and record data on patient behavior. Provide crisis intervention as needed.

oImplement skill acquisition and behavior reduction treatments as directed by the Supervisor. Carry out clinical assessments and other administrative duties. Attends meetings with patients and provides support as needed.

Special Police Officer Contractor, DC Government

Security Assurance Management February 2016 – February 2025 Washington, DC

o Serving on a Contract for DBH, DHS, and DYRS under the supervision of the Program Manager working with Federal Protective Service Security Officers and Homeland Security providing physical and personal security, administering office and/or security needs, making decisions, taking action, analyzing problems, providing focused solutions, and communicating information effectively.

o Operated all security equipment on post and functioned as a facility access control specialist and armed protective officer.

o Managed the storage, use, distribution, procurement, transport, and maintenance of assets.

o Experienced in physical security procedures regarding property and personnel.

o Controlled access, verified identification, and coordinated escorts for non-cleared personnel

o Operated alarm panels and responded rapidly to alarms in high-security areas.

Laboratory Assistant

Virginia Hospital Center / Outpatient Pavilion May 2023 – December 2023

o The major responsibility of this position is to facilitate patients who are sent to the Main Hospital Inpatient and/or Outpatient Lab Pavilion for testing.

o Registration of patients, understanding various insurances using EPIC, and proper specimen collections.

o Ensures that the clinical environment is cleaned, stocked, and ready for patient care.

o Provided general clinical support to staff, answered phones, confirmed appointments, and scheduled appointments to add additional information to the EMR.

o Monitors waiting area, assists with the Kiosk, and communicates with clinical staff about patient readiness as needed, with Department Managers and clinical staff.

Concierge / Security Administration

Revel Security Services July 2013 - January 2016

Washington, DC

o Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; and permitting entry

o Maintain a safe and secure environment for customers and employees.

o Monitor cameras and CCTVs for suspicious activity.

o Greet and professionally screen incoming visitors.

o Maintain logbooks for visitors, contractors, and other activities.

o Handle key inventory of residents and escort guests.

Executive Assistant

Office Movers Inc September 1998 - February 2005

o Provided administrative support, including telephone and receptionist services.

o Coordinated interviews and selection procedures.

o Conducted orientation training for new employees and maintained confidentiality for human resource-related activities.

oAdditional miscellaneous duties and responsibilities, as may be assigned from time to time by the employee's supervisors. Train and onboard new hires.

oCoordinate meetings facilitated by individual team members and the enterprise.

oPrepare agendas and compile transcripts, distribute minutes.

oOrder Supplies.

oTrack Expenses.

oAssist with travel arrangements and expense reports.

oOpen, Sort, and distribute incoming correspondence, including faxes.

oMonitor department budget.

oManage timekeeping by updating ADP and or Krones for review and approval.

EDUCATION

BBA Human Resource Specialist

Strayer University August 2018- Present

CERTICATIONS

Naloxone (NARCAN) Certificate

CPR/AED

SKILLS

ICD-9/CPT-4 Coding, Medical Manager, EPIC trained Med/IDX, Medical Insurance Billing, Claims Processing, Collections, Bookkeeping, Medical Filing

Patient Scheduling, Patient Registration, Insurance Verification.

HIPAA Certified, Medical and Military Terminology, Medical and Military Administrative Records

Written and Verbal Communication Skills, Customer Service, Administrative Support, Timekeeping, Travel Requests, Security Systems Management

Data Entry, Microsoft Office 2000, Windows 7, Windows XP

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